Using Splunk IT Service IntelligenceUSISISPSplunkSP-USISI4.15<p>To be successful, students should have a working understanding of the following courses:
</p>
<ul>
<li>Intro to Splunk</li></ul><p>Optionally:
</p>
<ul>
<li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/course/splunk-suf"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Using Fields <span class="fl-prod-pcode">(SUF)</span></a></span></li><li>Visualizations</li><li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/course/splunk-wwt"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Working with Time <span class="fl-prod-pcode">(WWT)</span></a></span></li><li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/course/splunk-itd"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Introduction to Dashboards <span class="fl-prod-pcode">(ITD)</span></a></span></li></ul><p>Users/Analysts.</p><p><strong>Module 1 – Monitoring Services with Service Analyzer</strong>
</p>
<ul>
<li>Define key service intelligence concepts</li><li>Describe IT Service Intelligence user roles</li><li>Examine the IT Service Intelligence user interface</li><li>Monitor Services with Service Analyzer</li></ul><p><strong>Module 2 – Monitoring Entities with Infrastructure Overview</strong>
</p>
<ul>
<li>Describe what entities are</li><li>Monitor entity info overviews with Dashboards</li><li>Monitor entities metrics with the Analytics pane</li><li>Discover what events the entity is generating</li></ul><p><strong>Module 3 – Visualizing Services with Glass Tables</strong>
</p>
<ul>
<li>Describe glass tables</li><li>Use glass tables</li><li>Design glass tables</li><li>Top bar controls</li><li>Configuration bar</li><li>Visualization types</li><li>Source</li><li>Configure glass tables</li></ul><p><strong>Module 4 – Investigating Issues with Deep Dives</strong>
</p>
<ul>
<li>Describe deep dive concepts and their relationships</li><li>Use default deep dives</li><li>Create and customize new custom deep dives</li><li>Add and configure lanes</li><li>Customize lane views</li><li>Describe effective workflows for troubleshooting</li></ul><p><strong>Module 5 – Managing Episodes</strong>
</p>
<ul>
<li>Define key episode terms and their relationships</li><li>Describe the episodes workflow</li><li>Work with episodes</li><li>Impact tab</li><li>Timeline tab</li><li>Similar Episodes tab</li><li>Common fields</li><li>Bi-directional ticketing</li><li>Reference links</li></ul>To be successful, students should have a working understanding of the following courses:
- Intro to Splunk
Optionally:
- Using Fields (SUF)
- Visualizations
- Working with Time (WWT)
- Introduction to Dashboards (ITD)Users/Analysts.Module 1 – Monitoring Services with Service Analyzer
- Define key service intelligence concepts
- Describe IT Service Intelligence user roles
- Examine the IT Service Intelligence user interface
- Monitor Services with Service Analyzer
Module 2 – Monitoring Entities with Infrastructure Overview
- Describe what entities are
- Monitor entity info overviews with Dashboards
- Monitor entities metrics with the Analytics pane
- Discover what events the entity is generating
Module 3 – Visualizing Services with Glass Tables
- Describe glass tables
- Use glass tables
- Design glass tables
- Top bar controls
- Configuration bar
- Visualization types
- Source
- Configure glass tables
Module 4 – Investigating Issues with Deep Dives
- Describe deep dive concepts and their relationships
- Use default deep dives
- Create and customize new custom deep dives
- Add and configure lanes
- Customize lane views
- Describe effective workflows for troubleshooting
Module 5 – Managing Episodes
- Define key episode terms and their relationships
- Describe the episodes workflow
- Work with episodes
- Impact tab
- Timeline tab
- Similar Episodes tab
- Common fields
- Bi-directional ticketing
- Reference links6 Stunden835.00750.00750.00750.00750.00750.001035.00800.0050.0075.0075.0075.0075.0075.0075.0075.00