Application Performance Management 9.x Advanced

Application Performance Management 9.x AdvancedAPM220MFOpenTextMF-APM2209.xUpon successful completion of this course, you should be able to: <ul> <li>Identify the key features of Application Performance Management (APM), its architecture, deployment and configuration scenarios.</li><li>Identify the key features and principles of Operations Bridge and its components.</li><li>Identify the key concepts of RTSM and Pattern and Perspective based views.</li><li>Describe the components of the RTSM.</li><li>Configure the RTSM – CMS Integration.</li><li>Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes</li><li>Describe RTSM population and extend the data model through enrichment</li><li>Create the HIs, KPIs, their assignments and customizing the Service Health to meet specific needs.</li><li>Identify primary function of System Health and its utility in investigating APM issues.</li><li>Use APM logs and Logging administrator to troubleshoot the APM issues.</li><li>Describe the APM APIs related to System Health, SLM, EUM and Generic Reporting engines.</li><li>Describe and configure the OBM – APM Integration, its features and configuration options.</li></ul>To be successful in this course, you should have the following prerequisites or knowledge. <ul> <li>Systems, network, and database administration</li><li>Information Technology Infrastructure Library (ITIL) concepts and terminology</li><li>Industry-standard operating systems</li><li>Network, system, and application monitoring principles and practices</li></ul>New users of APM 9.50, include the following: <ul> <li>IT Tools engineers</li><li>Database administrators</li><li>System administrators</li><li>Network administrators</li><li>Operations managers</li><li>Availability engineers</li></ul>Module 1: Course Overview <ul> <li>Course objectives and overview</li><li>Course schedule</li><li>Introducing the lab environment</li><li>Class logistics</li></ul>Module 2: Operations Bridge Overview <ul> <li>Describe how IT organizations can transition from a cost function to a value creator</li><li>Describe the Operations Bridge approach to addressing those challenges</li><li>Describe the applications that comprise the Operations Bridge solution</li></ul>Module 3: APM Architecture and Configuration Decisions <ul> <li>Review APM Architecture</li><li>List the components of the APM portfolio</li><li>Review the workflow for installing and configuring APM</li><li>Harden APM deployment</li><li>Define High Availability options</li><li>Design APM Disaster Recovery</li><li>Define a multi-tenancy environment</li><li>Configure APM deployment</li><li>Work with the Setup and Database Configuration Utility</li><li>Size and tune APM deployment</li><li>Work with Infrastructure Settings</li><li>Work with JMX Console</li></ul>Module 4: Introduction to the Modeling Studio <ul> <li>Navigate the Modeling Studio</li><li>Define Topology Query Language (TQL)</li><li>Work with TQLs</li><li>Define the concept of models</li><li>Create models</li><li>Create Perspective-based views</li><li>Create Pattern views</li></ul>Module 5: RTSM Administration <ul> <li>Describe the components of RTSM</li><li>Integrate Multiple CMDBs</li><li>Configure RTSM-CMS Integration</li></ul>Module 6: RTSM Reconciliation <ul> <li>Understand the Reconciliation Engine in UCMDB</li><li>List reconciliation processes</li><li>Name reconciliation types</li><li>Use identification rules</li></ul>Module 7: Service Health Customization <ul> <li>Describe customizing Service Health to meet unique requirements</li><li>Create Health Indicators (HIs)</li><li>Create HI assignments</li><li>Create Key Performance Indicators (KPIs)</li><li>Create KPI assignments</li><li>Describe the operation of KPI Enrichment Service (KES)</li><li>Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)</li></ul>Module 8: System Health <ul> <li>State System Health’s primary function</li><li>Install System Health</li><li>Drill down to identify and investigate APM issues</li><li>Start and stop individual APM processes</li><li>Package APM log files so they can be sent to MF Support</li><li>View and save individual log files</li><li>View the status and value of APM metrics</li><li>Configure APM failover using System Health</li><li>Access System Health’s SiteScope UI</li></ul>Module 9: APM Logs and Troubleshooting <ul> <li>Explain how to use APM logs</li><li>Use the APM Logging Administrator to create custom personal log files</li><li>Troubleshoot the APM Platform</li><li>Make use of troubleshooting tools and resources</li><li>In addition, this module contains the following appendices:</li><li>Appendix A – APM Applications Troubleshooting</li><li>Appendix B – APM Reports Troubleshooting</li><li>Appendix C – APM Data Collectors Troubleshooting</li><li>Appendix D – Additional Troubleshooting Tips</li></ul>Module 10: APM Extensibility <ul> <li>Define the Service Health API</li><li>Define the Service Level Management (SLM) API</li><li>Define the End-User Management (EUM) API</li><li>Define the Generic Reporting Engine API</li><li>Appendix A – Troubleshooting</li><li>Appendix B – APM 9.x EUM Reports Troubleshooting</li></ul>Module 11: APM-OBM Integration <ul> <li>Identify the OBM – APM Integration features</li><li>Explain the OBM – APM Integration Process</li><li>Setup the OBM – APM Integration</li><li>Validate the OBM – APM Integration</li><li>Utilize the additional Integration features</li><li>Explain configuration options of the OBM – APM Integration</li></ul>Upon successful completion of this course, you should be able to: - Identify the key features of Application Performance Management (APM), its architecture, deployment and configuration scenarios. - Identify the key features and principles of Operations Bridge and its components. - Identify the key concepts of RTSM and Pattern and Perspective based views. - Describe the components of the RTSM. - Configure the RTSM – CMS Integration. - Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes - Describe RTSM population and extend the data model through enrichment - Create the HIs, KPIs, their assignments and customizing the Service Health to meet specific needs. - Identify primary function of System Health and its utility in investigating APM issues. - Use APM logs and Logging administrator to troubleshoot the APM issues. - Describe the APM APIs related to System Health, SLM, EUM and Generic Reporting engines. - Describe and configure the OBM – APM Integration, its features and configuration options.To be successful in this course, you should have the following prerequisites or knowledge. - Systems, network, and database administration - Information Technology Infrastructure Library (ITIL) concepts and terminology - Industry-standard operating systems - Network, system, and application monitoring principles and practicesNew users of APM 9.50, include the following: - IT Tools engineers - Database administrators - System administrators - Network administrators - Operations managers - Availability engineersModule 1: Course Overview - Course objectives and overview - Course schedule - Introducing the lab environment - Class logistics Module 2: Operations Bridge Overview - Describe how IT organizations can transition from a cost function to a value creator - Describe the Operations Bridge approach to addressing those challenges - Describe the applications that comprise the Operations Bridge solution Module 3: APM Architecture and Configuration Decisions - Review APM Architecture - List the components of the APM portfolio - Review the workflow for installing and configuring APM - Harden APM deployment - Define High Availability options - Design APM Disaster Recovery - Define a multi-tenancy environment - Configure APM deployment - Work with the Setup and Database Configuration Utility - Size and tune APM deployment - Work with Infrastructure Settings - Work with JMX Console Module 4: Introduction to the Modeling Studio - Navigate the Modeling Studio - Define Topology Query Language (TQL) - Work with TQLs - Define the concept of models - Create models - Create Perspective-based views - Create Pattern views Module 5: RTSM Administration - Describe the components of RTSM - Integrate Multiple CMDBs - Configure RTSM-CMS Integration Module 6: RTSM Reconciliation - Understand the Reconciliation Engine in UCMDB - List reconciliation processes - Name reconciliation types - Use identification rules Module 7: Service Health Customization - Describe customizing Service Health to meet unique requirements - Create Health Indicators (HIs) - Create HI assignments - Create Key Performance Indicators (KPIs) - Create KPI assignments - Describe the operation of KPI Enrichment Service (KES) - Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE) Module 8: System Health - State System Health’s primary function - Install System Health - Drill down to identify and investigate APM issues - Start and stop individual APM processes - Package APM log files so they can be sent to MF Support - View and save individual log files - View the status and value of APM metrics - Configure APM failover using System Health - Access System Health’s SiteScope UI Module 9: APM Logs and Troubleshooting - Explain how to use APM logs - Use the APM Logging Administrator to create custom personal log files - Troubleshoot the APM Platform - Make use of troubleshooting tools and resources - In addition, this module contains the following appendices: - Appendix A – APM Applications Troubleshooting - Appendix B – APM Reports Troubleshooting - Appendix C – APM Data Collectors Troubleshooting - Appendix D – Additional Troubleshooting Tips Module 10: APM Extensibility - Define the Service Health API - Define the Service Level Management (SLM) API - Define the End-User Management (EUM) API - Define the Generic Reporting Engine API - Appendix A – Troubleshooting - Appendix B – APM 9.x EUM Reports Troubleshooting Module 11: APM-OBM Integration - Identify the OBM – APM Integration features - Explain the OBM – APM Integration Process - Setup the OBM – APM Integration - Validate the OBM – APM Integration - Utilize the additional Integration features - Explain configuration options of the OBM – APM Integration3 Tage2250.002400.00