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<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="26104" language="de" source="https://portal.flane.ch/swisscom/xml-course/emc-csm" lastchanged="2026-02-23T15:45:44+01:00" parent="https://portal.flane.ch/swisscom/xml-courses"><title>Cloud Services Management</title><productcode>CSM</productcode><vendorcode>EM</vendorcode><vendorname>Dell EMC</vendorname><fullproductcode>EM-CSM</fullproductcode><version>1.0</version><objective>&lt;p&gt;Upon successful completion of this course, participants should be able to:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide an overview of cloud services planning and design&lt;/li&gt;&lt;li&gt;Explain the cloud services lifecycle and its phases&lt;/li&gt;&lt;li&gt;Explain financial planning related to cloud services&lt;/li&gt;&lt;li&gt;Describe how to build a cloud-native organization&lt;/li&gt;&lt;li&gt;Explain culture transformation goals&lt;/li&gt;&lt;li&gt;Describe cloud roles and responsibilities&lt;/li&gt;&lt;li&gt;Explain the role of governance planning in cloud environments&lt;/li&gt;&lt;li&gt;Differentiate between hybrid and multi-cloud&lt;/li&gt;&lt;li&gt;Explain multi-cloud integration challenges and best practices&lt;/li&gt;&lt;li&gt;List the factors to consider while choosing a cloud service provider&lt;/li&gt;&lt;li&gt;Describe the role of cloud service brokerage in a multi-cloud environment&lt;/li&gt;&lt;li&gt;Explain the key security threats and solutions in a multi-cloud environment&lt;/li&gt;&lt;li&gt;Explain the importance of a multi-cloud management platform&lt;/li&gt;&lt;li&gt;Describe the differences between traditional and digital IT&lt;/li&gt;&lt;li&gt;Explain a cloud operating model and how it is influenced by Agile and DevOps principles&lt;/li&gt;&lt;li&gt;Describe the importance of a product-based cloud application development approach for cloud services&lt;/li&gt;&lt;li&gt;Explain infrastructure as code and how it differs from traditional automation&lt;/li&gt;&lt;li&gt;Explain the benefits of value stream mapping&lt;/li&gt;&lt;li&gt;Identify the applications for modernization&lt;/li&gt;&lt;li&gt;Explain the options to modernize applications&lt;/li&gt;&lt;li&gt;Explain cloud-native strategy&lt;/li&gt;&lt;li&gt;Describe the confluence of DevOps and application lifecycle&lt;/li&gt;&lt;li&gt;Explain best practices to implement CI/CD, and version control system&lt;/li&gt;&lt;li&gt;Describe the importance of containers, microservices, Container as a Service&lt;/li&gt;&lt;li&gt;Explain cloud native platform deployment options&lt;/li&gt;&lt;li&gt;Describe the evolution of business resiliency&lt;/li&gt;&lt;li&gt;Explain resiliency maturity&lt;/li&gt;&lt;li&gt;Explain business resiliency capabilities along with its considerations&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;To successfully complete and gain the maximum benefits from this course, the learner should have the prerequisite knowledge provided in the Cloud Infrastructure and Services v3 course or similar work experience.&lt;/p&gt;
&lt;p&gt;For students seeking the Proven Professional expert-level certification, the learners should also be familiar with the Cloud infrastructure Planning and Design v2 content as well as earn the related associate and specialist certifications.&lt;/p&gt;</essentials><audience>&lt;p&gt;This course is intended for technical leaders such as cloud engineers, infrastructure administrators, or software developers as well as business leaders who need to manage cloud services. Typical learners would include:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;IT professionals looking to better understand cloud computing&lt;/li&gt;&lt;li&gt;IT professionals responsible for architecting and managing cloud services&lt;/li&gt;&lt;li&gt;Students and business professionals looking to pursue a career in cloud computing&lt;/li&gt;&lt;/ul&gt;</audience><contents>&lt;h5&gt;Cloud Services Lifecycle and Management&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Planning and Design Considerations&lt;/li&gt;&lt;li&gt;Lifecycle and Management Considerations&lt;/li&gt;&lt;li&gt;Financial Planning&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Workforce Transformation for Cloud Services&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Modern cloud approaches&lt;/li&gt;&lt;li&gt;Cultural transformation&lt;/li&gt;&lt;li&gt;Governance planning&lt;/li&gt;&lt;li&gt;Risk management for cloud services&lt;/li&gt;&lt;li&gt;Security for cloud services&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Multi-Cloud Strategy for Cloud Services&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to multi-cloud strategy&lt;/li&gt;&lt;li&gt;Multi-cloud considerations and best practices&lt;/li&gt;&lt;li&gt;Traditional IT versus Digital IT&lt;/li&gt;&lt;li&gt;Agile&lt;/li&gt;&lt;li&gt;DevOps&lt;/li&gt;&lt;li&gt;CI/CD&lt;/li&gt;&lt;li&gt;Product Development&lt;/li&gt;&lt;li&gt;Infrastructure as Code&lt;/li&gt;&lt;li&gt;Value Stream Mapping&lt;/li&gt;&lt;li&gt;Identifying applications for modernization&lt;/li&gt;&lt;li&gt;Application modernization options&lt;/li&gt;&lt;li&gt;Cloud-native approach&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Business Resiliency for Cloud Services&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Business Resiliency Overview&lt;/li&gt;&lt;li&gt;Business Resiliency Capabilities and Considerations&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;h4&gt;Cloud Services Lifecycle and Management&lt;/h4&gt;&lt;h5&gt;Planning and Design Considerations&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Define goals and scope&lt;/li&gt;&lt;li&gt;Perform assessment&lt;/li&gt;&lt;li&gt;Design cloud services&lt;/li&gt;&lt;li&gt;Communicate&lt;/li&gt;&lt;li&gt;Deliverables&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Lifecycle and Management Considerations&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Service Lifecycle Overview&lt;/li&gt;&lt;li&gt;Waterfall and Agile Methodologies&lt;/li&gt;&lt;li&gt;Cloud Services Lifecycle Phases&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Financial Planning&lt;/h5&gt;&lt;h4&gt;Workforce Transformation for Cloud Services&lt;/h4&gt;&lt;h5&gt;Modern cloud approaches&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Traditional cloud approach&lt;/li&gt;&lt;li&gt;Modern cloud approach&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Cultural transformation&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Mindset and Leadership&lt;/li&gt;&lt;li&gt;Align IT with Business Objectives&lt;/li&gt;&lt;li&gt;Cross-functional and collaborative teams&lt;/li&gt;&lt;li&gt;Flexible workstyles and modern tools&lt;/li&gt;&lt;li&gt;New cloud roles and responsibilities&lt;/li&gt;&lt;li&gt;How to develop new cloud roles&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Governance planning&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;The need for governance&lt;/li&gt;&lt;li&gt;Goals of governance&lt;/li&gt;&lt;li&gt;Cloud governance&lt;/li&gt;&lt;li&gt;Impact of service and deployment models&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Risk management for cloud services&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Risk management framework&lt;/li&gt;&lt;li&gt;Choosing a cloud service provider&lt;/li&gt;&lt;li&gt;Cloud compliance standards&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Security for cloud services&lt;/h5&gt;&lt;h4&gt;Multi-Cloud Strategy for Cloud Services&lt;/h4&gt;&lt;h5&gt;Introduction to multi-cloud strategy&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Hybrid cloud vs. multi-cloud&lt;/li&gt;&lt;li&gt;Benefits of multi-cloud&lt;/li&gt;&lt;li&gt;Multi-cloud use cases&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Multi-cloud considerations and best practices&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Integration&lt;/li&gt;&lt;li&gt;Workload mobility&lt;/li&gt;&lt;li&gt;Interoperability&lt;/li&gt;&lt;li&gt;Portability&lt;/li&gt;&lt;li&gt;Selecting a service provider&lt;/li&gt;&lt;li&gt;Service brokerages&lt;/li&gt;&lt;li&gt;Security&lt;/li&gt;&lt;li&gt;Multi-cloud management&lt;/li&gt;&lt;li&gt;Cloud Services Operating Model&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Traditional IT versus Digital IT&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Public cloud provider experience&lt;/li&gt;&lt;li&gt;Build like a public cloud provider&lt;/li&gt;&lt;li&gt;Define goals and scope&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Agile&lt;/h5&gt;&lt;h5&gt;DevOps&lt;/h5&gt;&lt;h5&gt;CI/CD&lt;/h5&gt;&lt;h5&gt;Product Development&lt;/h5&gt;&lt;h5&gt;Infrastructure as Code&lt;/h5&gt;&lt;h5&gt;Value Stream Mapping&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Benefits&lt;/li&gt;&lt;li&gt;Process Overview&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Cloud-Native Application Development&lt;/h4&gt;&lt;h5&gt;Identifying applications for modernization&lt;/h5&gt;&lt;h5&gt;Application modernization options&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Rehost&lt;/li&gt;&lt;li&gt;Refactor&lt;/li&gt;&lt;li&gt;Replatform&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Cloud-native approach&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Monolithic architectures vs. microservices&lt;/li&gt;&lt;li&gt;DevOps&lt;/li&gt;&lt;li&gt;CI/CD&lt;/li&gt;&lt;li&gt;Version control system&lt;/li&gt;&lt;li&gt;DevSecOps&lt;/li&gt;&lt;li&gt;12-factor app methodology&lt;/li&gt;&lt;li&gt;Microservices&lt;/li&gt;&lt;li&gt;Containers&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Business Resiliency for Cloud Services&lt;/h4&gt;&lt;h5&gt;Business Resiliency Overview&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Why resiliency matters&lt;/li&gt;&lt;li&gt;Evolution of Business Resiliency&lt;/li&gt;&lt;li&gt;Resiliency maturity&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Business Resiliency Capabilities and Considerations&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Resiliency maturity&lt;/li&gt;&lt;li&gt;Disaster Recovery&lt;/li&gt;&lt;li&gt;Cloud-based Backup&lt;/li&gt;&lt;li&gt;Data Security&lt;/li&gt;&lt;li&gt;Artificial Intelligence for IT Operations (AIOps)&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>Upon successful completion of this course, participants should be able to:


- Provide an overview of cloud services planning and design
- Explain the cloud services lifecycle and its phases
- Explain financial planning related to cloud services
- Describe how to build a cloud-native organization
- Explain culture transformation goals
- Describe cloud roles and responsibilities
- Explain the role of governance planning in cloud environments
- Differentiate between hybrid and multi-cloud
- Explain multi-cloud integration challenges and best practices
- List the factors to consider while choosing a cloud service provider
- Describe the role of cloud service brokerage in a multi-cloud environment
- Explain the key security threats and solutions in a multi-cloud environment
- Explain the importance of a multi-cloud management platform
- Describe the differences between traditional and digital IT
- Explain a cloud operating model and how it is influenced by Agile and DevOps principles
- Describe the importance of a product-based cloud application development approach for cloud services
- Explain infrastructure as code and how it differs from traditional automation
- Explain the benefits of value stream mapping
- Identify the applications for modernization
- Explain the options to modernize applications
- Explain cloud-native strategy
- Describe the confluence of DevOps and application lifecycle
- Explain best practices to implement CI/CD, and version control system
- Describe the importance of containers, microservices, Container as a Service
- Explain cloud native platform deployment options
- Describe the evolution of business resiliency
- Explain resiliency maturity
- Explain business resiliency capabilities along with its considerations</objective_plain><essentials_plain>To successfully complete and gain the maximum benefits from this course, the learner should have the prerequisite knowledge provided in the Cloud Infrastructure and Services v3 course or similar work experience.

For students seeking the Proven Professional expert-level certification, the learners should also be familiar with the Cloud infrastructure Planning and Design v2 content as well as earn the related associate and specialist certifications.</essentials_plain><audience_plain>This course is intended for technical leaders such as cloud engineers, infrastructure administrators, or software developers as well as business leaders who need to manage cloud services. Typical learners would include:


- IT professionals looking to better understand cloud computing
- IT professionals responsible for architecting and managing cloud services
- Students and business professionals looking to pursue a career in cloud computing</audience_plain><contents_plain>Cloud Services Lifecycle and Management


- Planning and Design Considerations
- Lifecycle and Management Considerations
- Financial Planning
Workforce Transformation for Cloud Services


- Modern cloud approaches
- Cultural transformation
- Governance planning
- Risk management for cloud services
- Security for cloud services
Multi-Cloud Strategy for Cloud Services


- Introduction to multi-cloud strategy
- Multi-cloud considerations and best practices
- Traditional IT versus Digital IT
- Agile
- DevOps
- CI/CD
- Product Development
- Infrastructure as Code
- Value Stream Mapping
- Identifying applications for modernization
- Application modernization options
- Cloud-native approach
Business Resiliency for Cloud Services


- Business Resiliency Overview
- Business Resiliency Capabilities and Considerations</contents_plain><outline_plain>Cloud Services Lifecycle and Management

Planning and Design Considerations


- Define goals and scope
- Perform assessment
- Design cloud services
- Communicate
- Deliverables
Lifecycle and Management Considerations


- Service Lifecycle Overview
- Waterfall and Agile Methodologies
- Cloud Services Lifecycle Phases
Financial Planning

Workforce Transformation for Cloud Services

Modern cloud approaches


- Traditional cloud approach
- Modern cloud approach
Cultural transformation


- Mindset and Leadership
- Align IT with Business Objectives
- Cross-functional and collaborative teams
- Flexible workstyles and modern tools
- New cloud roles and responsibilities
- How to develop new cloud roles
Governance planning


- The need for governance
- Goals of governance
- Cloud governance
- Impact of service and deployment models
Risk management for cloud services


- Risk management framework
- Choosing a cloud service provider
- Cloud compliance standards
Security for cloud services

Multi-Cloud Strategy for Cloud Services

Introduction to multi-cloud strategy


- Hybrid cloud vs. multi-cloud
- Benefits of multi-cloud
- Multi-cloud use cases
Multi-cloud considerations and best practices


- Integration
- Workload mobility
- Interoperability
- Portability
- Selecting a service provider
- Service brokerages
- Security
- Multi-cloud management
- Cloud Services Operating Model
Traditional IT versus Digital IT


- Public cloud provider experience
- Build like a public cloud provider
- Define goals and scope
Agile

DevOps

CI/CD

Product Development

Infrastructure as Code

Value Stream Mapping


- Benefits
- Process Overview
Cloud-Native Application Development

Identifying applications for modernization

Application modernization options


- Rehost
- Refactor
- Replatform
Cloud-native approach


- Monolithic architectures vs. microservices
- DevOps
- CI/CD
- Version control system
- DevSecOps
- 12-factor app methodology
- Microservices
- Containers
Business Resiliency for Cloud Services

Business Resiliency Overview


- Why resiliency matters
- Evolution of Business Resiliency
- Resiliency maturity
Business Resiliency Capabilities and Considerations


- Resiliency maturity
- Disaster Recovery
- Cloud-based Backup
- Data Security
- Artificial Intelligence for IT Operations (AIOps)</outline_plain><duration unit="d" days="5">5 Tage</duration><pricelist><price country="DE" currency="USD">3000.00</price><price country="CH" currency="USD">3000.00</price><price country="AE" currency="USD">3000.00</price><price country="AT" currency="USD">3000.00</price><price country="FR" currency="EUR">2715.00</price><price country="SI" currency="USD">3000.00</price></pricelist><miles/></course>