{"course":{"productid":25902,"modality":1,"active":true,"language":"de","title":"Using Splunk IT Service Intelligence","productcode":"USISI","vendorcode":"SP","vendorname":"Splunk","fullproductcode":"SP-USISI","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/splunk-usisi","essentials":"<p>To be successful, students should have a working understanding of the following courses:\n<\/p>\n<ul>\n<li>Intro to Splunk<\/li><\/ul><p>Optionally:\n<\/p>\n<ul>\n<li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/course\/splunk-suf\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Using Fields <span class=\"fl-prod-pcode\">(SUF)<\/span><\/a><\/span><\/li><li>Visualizations<\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/course\/splunk-wwt\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Working with Time <span class=\"fl-prod-pcode\">(WWT)<\/span><\/a><\/span><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/course\/splunk-itd\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Introduction to Dashboards <span class=\"fl-prod-pcode\">(ITD)<\/span><\/a><\/span><\/li><\/ul>","audience":"<p>Users\/Analysts.<\/p>","outline":"<p><strong>Module 1 &ndash; Monitoring Services with Service Analyzer<\/strong>\n<\/p>\n<ul>\n<li>Define key service intelligence concepts<\/li><li>Describe IT Service Intelligence user roles<\/li><li>Examine the IT Service Intelligence user interface<\/li><li>Monitor Services with Service Analyzer<\/li><\/ul><p><strong>Module 2 &ndash; Monitoring Entities with Infrastructure Overview<\/strong>\n<\/p>\n<ul>\n<li>Describe what entities are<\/li><li>Monitor entity info overviews with Dashboards<\/li><li>Monitor entities metrics with the Analytics pane<\/li><li>Discover what events the entity is generating<\/li><\/ul><p><strong>Module 3 &ndash; Visualizing Services with Glass Tables<\/strong>\n<\/p>\n<ul>\n<li>Describe glass tables<\/li><li>Use glass tables<\/li><li>Design glass tables<\/li><li>Top bar controls<\/li><li>Configuration bar<\/li><li>Visualization types<\/li><li>Source<\/li><li>Configure glass tables<\/li><\/ul><p><strong>Module 4 &ndash; Investigating Issues with Deep Dives<\/strong>\n<\/p>\n<ul>\n<li>Describe deep dive concepts and their relationships<\/li><li>Use default deep dives<\/li><li>Create and customize new custom deep dives<\/li><li>Add and configure lanes<\/li><li>Customize lane views<\/li><li>Describe effective workflows for troubleshooting<\/li><\/ul><p><strong>Module 5 &ndash; Managing Episodes<\/strong>\n<\/p>\n<ul>\n<li>Define key episode terms and their relationships<\/li><li>Describe the episodes workflow<\/li><li>Work with episodes<\/li><li>Impact tab<\/li><li>Timeline tab<\/li><li>Similar Episodes tab<\/li><li>Common fields<\/li><li>Bi-directional ticketing<\/li><li>Reference links<\/li><\/ul>","summary":"<p>This 6-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.\nThose who will implement Splunk IT Service Intelligence on behalf of analysts, or will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.<\/p>","essentials_plain":"To be successful, students should have a working understanding of the following courses:\n\n\n\n- Intro to Splunk\nOptionally:\n\n\n\n- Using Fields (SUF)\n- Visualizations\n- Working with Time (WWT)\n- Introduction to Dashboards (ITD)","audience_plain":"Users\/Analysts.","outline_plain":"Module 1 \u2013 Monitoring Services with Service Analyzer\n\n\n\n- Define key service intelligence concepts\n- Describe IT Service Intelligence user roles\n- Examine the IT Service Intelligence user interface\n- Monitor Services with Service Analyzer\nModule 2 \u2013 Monitoring Entities with Infrastructure Overview\n\n\n\n- Describe what entities are\n- Monitor entity info overviews with Dashboards\n- Monitor entities metrics with the Analytics pane\n- Discover what events the entity is generating\nModule 3 \u2013 Visualizing Services with Glass Tables\n\n\n\n- Describe glass tables\n- Use glass tables\n- Design glass tables\n- Top bar controls\n- Configuration bar\n- Visualization types\n- Source\n- Configure glass tables\nModule 4 \u2013 Investigating Issues with Deep Dives\n\n\n\n- Describe deep dive concepts and their relationships\n- Use default deep dives\n- Create and customize new custom deep dives\n- Add and configure lanes\n- Customize lane views\n- Describe effective workflows for troubleshooting\nModule 5 \u2013 Managing Episodes\n\n\n\n- Define key episode terms and their relationships\n- Describe the episodes workflow\n- Work with episodes\n- Impact tab\n- Timeline tab\n- Similar Episodes tab\n- Common fields\n- Bi-directional ticketing\n- Reference links","summary_plain":"This 6-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.\nThose who will implement Splunk IT Service Intelligence on behalf of analysts, or will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.","skill_level":"Intermediate","version":"4.15","duration":{"unit":"d","value":0,"formatted":"6 Stunden"},"pricelist":{"List Price":{"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":835},"US":{"country":"US","currency":"USD","taxrate":null,"price":750},"PL":{"country":"PL","currency":"USD","taxrate":23,"price":750},"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":750},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":750},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":750},"CA":{"country":"CA","currency":"CAD","taxrate":null,"price":1035},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":800}}},"lastchanged":"2026-04-02T17:48:01+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/json-course-schedule\/25902","source_lang":"de","source":"https:\/\/portal.flane.ch\/swisscom\/json-course\/splunk-usisi"}}