<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="30870" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/servicenow-snaf" lastchanged="2025-03-28T14:22:29+01:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>ServiceNow Administration Fundamentals</title><productcode>SNAF</productcode><vendorcode>SQ</vendorcode><vendorname>ServiceNow</vendorname><fullproductcode>SQ-SNAF</fullproductcode><version>1.0</version><objective>&lt;p&gt;Upon completion of this course, attendees will be able to:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Gain functional awareness of base systems applications and modules&lt;/li&gt;&lt;li&gt;Configure applications and modules&lt;/li&gt;&lt;li&gt;Configure Self-Service&lt;/li&gt;&lt;li&gt;Enable productivity&lt;/li&gt;&lt;li&gt;Maintain an instance&lt;/li&gt;&lt;li&gt;Enhance an instance&lt;/li&gt;&lt;li&gt;Package enhancements for testing&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;This class is for people, who will be configuring the ServiceNow platform. &lt;/p&gt;
&lt;p&gt;This course is not designed for people who will be creating and working tickets for their IT, HR, Field Service, or other jobs.  If you are interested in learning more about using ServiceNow in your job, sign up for the free course - Welcome to ServiceNow&lt;/p&gt;</essentials><audience>&lt;p&gt;This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.&lt;/p&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Locate and download class resources&lt;/li&gt;&lt;li&gt;Review the overall class scenario&lt;/li&gt;&lt;li&gt;Explore the ServiceNow Platform&lt;/li&gt;&lt;li&gt;Gain functional awareness and configuration of applications including ITSM, Service Operations Workspace, and Employee Center&lt;/li&gt;&lt;/ul&gt;</contents><objective_plain>Upon completion of this course, attendees will be able to:


- Gain functional awareness of base systems applications and modules
- Configure applications and modules
- Configure Self-Service
- Enable productivity
- Maintain an instance
- Enhance an instance
- Package enhancements for testing</objective_plain><essentials_plain>This class is for people, who will be configuring the ServiceNow platform. 

This course is not designed for people who will be creating and working tickets for their IT, HR, Field Service, or other jobs.  If you are interested in learning more about using ServiceNow in your job, sign up for the free course - Welcome to ServiceNow</essentials_plain><audience_plain>This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.</audience_plain><contents_plain>- Locate and download class resources
- Review the overall class scenario
- Explore the ServiceNow Platform
- Gain functional awareness and configuration of applications including ITSM, Service Operations Workspace, and Employee Center</contents_plain><duration unit="d" days="3">3 jours</duration><pricelist><price country="US" currency="USD">2700.00</price><price country="AT" currency="EUR">2538.00</price><price country="DE" currency="EUR">2538.00</price><price country="CA" currency="CAD">3725.00</price><price country="CH" currency="USD">2700.00</price></pricelist><miles/></course>