<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="37419" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/servicenow-sbcsap" lastchanged="2026-08-21T02:18:06+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Solve Business Challenges with the ServiceNow AI Platform</title><productcode>SBCSAP</productcode><vendorcode>SQ</vendorcode><vendorname>ServiceNow</vendorname><fullproductcode>SQ-SBCSAP</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Explain the ServiceNow AI Platform and its capabilities functionality, and integration with other products, from a business perspective.&lt;/li&gt;&lt;li&gt;Identify how ServiceNow solutions can solve common business challenges through the exploration of use cases and industries.&lt;/li&gt;&lt;li&gt;Analyze organizational challenges and map them to relevant ServiceNow solutions.&lt;/li&gt;&lt;li&gt;Identify the business value of the different ServiceNow solutions to solve real-world business challenges.&lt;/li&gt;&lt;/ul&gt;</objective><objective_plain>- Explain the ServiceNow AI Platform and its capabilities functionality, and integration with other products, from a business perspective.
- Identify how ServiceNow solutions can solve common business challenges through the exploration of use cases and industries.
- Analyze organizational challenges and map them to relevant ServiceNow solutions.
- Identify the business value of the different ServiceNow solutions to solve real-world business challenges.</objective_plain><duration unit="d" days="1">1 jour</duration><miles/></course>