<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="29771" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/servicenow-itsmi" lastchanged="2024-04-29T17:17:44+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>IT Service Management (ITSM) Implementation</title><productcode>ITSMI</productcode><vendorcode>SQ</vendorcode><vendorname>ServiceNow</vendorname><fullproductcode>SQ-ITSMI</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Baseline application functionality, security, and architecture&lt;/li&gt;&lt;li&gt;Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability&lt;/li&gt;&lt;li&gt;How to implement configurations common to 80% of customer deployments&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;h5&gt;Mandatory Prerequisites&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;ServiceNow Fundamentals&lt;/li&gt;&lt;li&gt;ServiceNow Get Started with Now Create&lt;/li&gt;&lt;li&gt;ServiceNow Platform Implementation&lt;/li&gt;&lt;li&gt;IT Service Management (ITSM) Fundamentals&lt;/li&gt;&lt;/ul&gt;
&lt;h5&gt;Recommended Experience&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Familiarity with navigating through ServiceNow&lt;/li&gt;&lt;li&gt;ServiceNow user interface (UI), iconography, and user settings&lt;/li&gt;&lt;li&gt;Integrations&lt;/li&gt;&lt;li&gt;List management&lt;/li&gt;&lt;li&gt;Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.&lt;/li&gt;&lt;li&gt;ServiceNow platform implementation&lt;/li&gt;&lt;li&gt;ServiceNow system administration&lt;/li&gt;&lt;/ul&gt;</essentials><objective_plain>- Baseline application functionality, security, and architecture
- Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability
- How to implement configurations common to 80% of customer deployments</objective_plain><essentials_plain>Mandatory Prerequisites


- ServiceNow Fundamentals
- ServiceNow Get Started with Now Create
- ServiceNow Platform Implementation
- IT Service Management (ITSM) Fundamentals

Recommended Experience


- Familiarity with navigating through ServiceNow
- ServiceNow user interface (UI), iconography, and user settings
- Integrations
- List management
- Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.
- ServiceNow platform implementation
- ServiceNow system administration</essentials_plain><duration unit="d" days="3">3 jours</duration><pricelist><price country="US" currency="USD">2700.00</price><price country="CA" currency="CAD">3725.00</price><price country="DE" currency="EUR">2538.00</price><price country="CH" currency="EUR">2538.00</price><price country="AT" currency="EUR">2538.00</price></pricelist><miles/></course>