FSMSQServiceNowSQ-FSM1.0<ul> <li>Identify implementation stakeholders, resources, and contributors to success</li><li>Validate foundational data and relationships (locations, groups, users, customers, accounts, contacts, stockrooms, products, assets, etc.)</li><li>Recall geolocation capabilities, benefits, and configuration options</li><li>Configure field service business process lifecycle, state flows, assignment methods, and add-on settings</li><li>Configure a work order approval workflow</li><li>Configure work order and task form views</li><li>Leverage work order templates to streamline work management activities</li><li>Create a questionnaire using survey designer</li><li>Create and manage skills</li><li>Assess skills calculations and configuration options</li><li>Create advanced maintenance plans and schedules</li><li>Evaluate scheduling and dispatch capabilities</li><li>Configure scheduling and dispatch tools for optimal experience</li><li>Inspect the dynamic scheduling configuration, process, and calculations</li><li>Configure dynamic scheduling to solve for specific business requirements</li><li>Assess the part sourcing and transfer process and configuration options</li><li>Automate transfer order line task assignment using flow designer</li><li>Configure time recording categories, rate types, and time sheet policies</li><li>Configure appointment booking services</li><li>Create a targeted communication</li><li>Configure contextual search for knowledge</li><li>Evaluate key considerations for implementing field service mobile</li><li>Evaluate customer experience capabilities</li></ul><h5>Mandatory Prerequisites:</h5><ul> <li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/fr/course/servicenow-fsm"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Field Service Management (FSM) Implementation <span class="fl-prod-pcode">(FSM)</span></a></span></li></ul> <h5>Recommended Prerequisites:</h5><ul> <li>ServiceNow Platform Implementation (Instructor-led or On Demand)</li><li>Flow Designer: Create a Flow</li><li>Flow Designer: Create Subflows and Actions</li><li>Field Service Part Sourcing and Transfer Fundamentals</li><li>Dynamic Scheduling Fundamentals</li></ul>- Identify implementation stakeholders, resources, and contributors to success - Validate foundational data and relationships (locations, groups, users, customers, accounts, contacts, stockrooms, products, assets, etc.) - Recall geolocation capabilities, benefits, and configuration options - Configure field service business process lifecycle, state flows, assignment methods, and add-on settings - Configure a work order approval workflow - Configure work order and task form views - Leverage work order templates to streamline work management activities - Create a questionnaire using survey designer - Create and manage skills - Assess skills calculations and configuration options - Create advanced maintenance plans and schedules - Evaluate scheduling and dispatch capabilities - Configure scheduling and dispatch tools for optimal experience - Inspect the dynamic scheduling configuration, process, and calculations - Configure dynamic scheduling to solve for specific business requirements - Assess the part sourcing and transfer process and configuration options - Automate transfer order line task assignment using flow designer - Configure time recording categories, rate types, and time sheet policies - Configure appointment booking services - Create a targeted communication - Configure contextual search for knowledge - Evaluate key considerations for implementing field service mobile - Evaluate customer experience capabilitiesMandatory Prerequisites: - Field Service Management (FSM) Implementation (FSM) Recommended Prerequisites: - ServiceNow Platform Implementation (Instructor-led or On Demand) - Flow Designer: Create a Flow - Flow Designer: Create Subflows and Actions - Field Service Part Sourcing and Transfer Fundamentals - Dynamic Scheduling Fundamentals2 jours1786.001786.001786.00