<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="29761" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/servicenow-cmdb" lastchanged="2024-04-29T17:25:44+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Configuration Management Database (CMDB) Fundamentals</title><productcode>CMDB</productcode><vendorcode>SQ</vendorcode><vendorname>ServiceNow</vendorname><fullproductcode>SQ-CMDB</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Understand the CMDB architecture including classes, attributes, and class hierarchy that provide enterprise-wide visibility&lt;/li&gt;&lt;li&gt;Learn the stages for planning and designing a successful CMDB deployment&lt;/li&gt;&lt;li&gt;Explore best practices for configuring and implementing your CMDB, including the role of the HealthScan&lt;/li&gt;&lt;li&gt;Use the CI Class Manager as a centralized place to create and edit CI classes, identification, and reconciliation rules&lt;/li&gt;&lt;li&gt;Work with the Identification and Reconciliation Engine (IRE) for identifying and reconciling data from different sources&lt;/li&gt;&lt;li&gt;Use ServiceNow Discovery and Service Mapping to discover hardware, applications, and relationships&lt;/li&gt;&lt;li&gt;Populate the CMDB using the IntegrationHub ETL&lt;/li&gt;&lt;li&gt;Configure the CMDB Health Dashboard to drive visibility around completeness, compliance, and correctness&lt;/li&gt;&lt;li&gt;Improve the health of the CMDB by identifying and remediating duplicates&lt;/li&gt;&lt;li&gt;Remedy Configuration Items (CIs) by building workflows and remediation rules&lt;/li&gt;&lt;li&gt;Complete an end of class capstone project to solidify your knowledge&lt;/li&gt;&lt;/ul&gt;</objective><objective_plain>- Understand the CMDB architecture including classes, attributes, and class hierarchy that provide enterprise-wide visibility
- Learn the stages for planning and designing a successful CMDB deployment
- Explore best practices for configuring and implementing your CMDB, including the role of the HealthScan
- Use the CI Class Manager as a centralized place to create and edit CI classes, identification, and reconciliation rules
- Work with the Identification and Reconciliation Engine (IRE) for identifying and reconciling data from different sources
- Use ServiceNow Discovery and Service Mapping to discover hardware, applications, and relationships
- Populate the CMDB using the IntegrationHub ETL
- Configure the CMDB Health Dashboard to drive visibility around completeness, compliance, and correctness
- Improve the health of the CMDB by identifying and remediating duplicates
- Remedy Configuration Items (CIs) by building workflows and remediation rules
- Complete an end of class capstone project to solidify your knowledge</objective_plain><duration unit="d" days="3">3 jours</duration><pricelist><price country="US" currency="USD">2700.00</price><price country="CA" currency="CAD">3725.00</price><price country="DE" currency="EUR">2538.00</price><price country="CH" currency="EUR">2538.00</price><price country="AT" currency="EUR">2538.00</price></pricelist><miles/></course>