<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="20863" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/opentext-apm220" lastchanged="2025-07-29T12:17:56+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Application Performance Management 9.x Advanced</title><productcode>APM220</productcode><vendorcode>MF</vendorcode><vendorname>OpenText</vendorname><fullproductcode>MF-APM220</fullproductcode><version>9.x</version><objective>&lt;p&gt;Upon successful completion of this course, you should be able to :
&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Identify the key features of Application Performance Management (APM), its architecture, deployment and configuration scenarios.&lt;/li&gt;&lt;li&gt;Identify the key features and principles of Operations Bridge and its components.&lt;/li&gt;&lt;li&gt;Identify the key concepts of RTSM and Pattern and Perspective based views.&lt;/li&gt;&lt;li&gt;Describe the components of the RTSM.&lt;/li&gt;&lt;li&gt;Configure the RTSM &amp;ndash; CMS Integration.&lt;/li&gt;&lt;li&gt;Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model tomeasure and manage critical business processes&lt;/li&gt;&lt;li&gt;Describe RTSM population and extend the data model through enrichment&lt;/li&gt;&lt;li&gt;Create the HIs, KPIs, their assignments and customizing the Service Health to meet specific needs.&lt;/li&gt;&lt;li&gt;Identify primary function of System Health and its utility in investigating APM issues.&lt;/li&gt;&lt;li&gt;Use APM logs and Logging administrator to troubleshoot the APM issues.&lt;/li&gt;&lt;li&gt;Describe the APM APIs related to System Health, SLM, EUM and Generic Reporting engines.&lt;/li&gt;&lt;li&gt;Describe and configure the OBM &amp;ndash; APM Integration, its features and configuration options&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;To be successful in this course, you should have the following prerequisites or knowledge.
&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Systems, network, and database administration&lt;/li&gt;&lt;li&gt;Information Technology Infrastructure Library (ITIL) concepts andterminology&lt;/li&gt;&lt;li&gt;Industry-standard operating systems&lt;/li&gt;&lt;li&gt;Network, system, and application monitoring principles and practices&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;New users of APM 9.50, include the following :
&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;IT Tools engineers&lt;/li&gt;&lt;li&gt;Database administrators&lt;/li&gt;&lt;li&gt;System administrators&lt;/li&gt;&lt;li&gt;Network administrators&lt;/li&gt;&lt;li&gt;Operations managers&lt;/li&gt;&lt;li&gt;Availability engineers&lt;/li&gt;&lt;/ul&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Module 1: Course Overview&lt;/li&gt;&lt;li&gt;Module 2: Operations Bridge Overview&lt;/li&gt;&lt;li&gt;Module 3: APM Architecture and Configuration Decisions&lt;/li&gt;&lt;li&gt;Module 4: Introduction to the Modeling Studio&lt;/li&gt;&lt;li&gt;Module 5: RTSM Administration&lt;/li&gt;&lt;li&gt;Module 6: RTSM Reconciliation&lt;/li&gt;&lt;li&gt;Module 7: Service Health Customization&lt;/li&gt;&lt;li&gt;Module 8: System Health&lt;/li&gt;&lt;li&gt;Module 9: APM Logs and Troubleshooting&lt;/li&gt;&lt;li&gt;Module 10: APM Extensibility&lt;/li&gt;&lt;li&gt;Module 11: APM-OBM Integration&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;ul&gt;
&lt;li&gt;Module 1: Course Overview&lt;/li&gt;&lt;li&gt;Module 2: Operations Bridge Overview&lt;/li&gt;&lt;li&gt;Module 3: APM Architecture and Configuration Decisions&lt;/li&gt;&lt;li&gt;Module 4: Introduction to the Modeling Studio&lt;/li&gt;&lt;li&gt;Module 5: RTSM Administration&lt;/li&gt;&lt;li&gt;Module 6: RTSM Reconciliation&lt;/li&gt;&lt;li&gt;Module 7: Service Health Customization&lt;/li&gt;&lt;li&gt;Module 8: System Health&lt;/li&gt;&lt;li&gt;Module 9: APM Logs and Troubleshooting&lt;/li&gt;&lt;li&gt;Module 10: APM Extensibility&lt;/li&gt;&lt;li&gt;Module 11: APM-OBM Integration&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>Upon successful completion of this course, you should be able to :



- Identify the key features of Application Performance Management (APM), its architecture, deployment and configuration scenarios.
- Identify the key features and principles of Operations Bridge and its components.
- Identify the key concepts of RTSM and Pattern and Perspective based views.
- Describe the components of the RTSM.
- Configure the RTSM – CMS Integration.
- Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model tomeasure and manage critical business processes
- Describe RTSM population and extend the data model through enrichment
- Create the HIs, KPIs, their assignments and customizing the Service Health to meet specific needs.
- Identify primary function of System Health and its utility in investigating APM issues.
- Use APM logs and Logging administrator to troubleshoot the APM issues.
- Describe the APM APIs related to System Health, SLM, EUM and Generic Reporting engines.
- Describe and configure the OBM – APM Integration, its features and configuration options</objective_plain><essentials_plain>To be successful in this course, you should have the following prerequisites or knowledge.



- Systems, network, and database administration
- Information Technology Infrastructure Library (ITIL) concepts andterminology
- Industry-standard operating systems
- Network, system, and application monitoring principles and practices</essentials_plain><audience_plain>New users of APM 9.50, include the following :



- IT Tools engineers
- Database administrators
- System administrators
- Network administrators
- Operations managers
- Availability engineers</audience_plain><contents_plain>- Module 1: Course Overview
- Module 2: Operations Bridge Overview
- Module 3: APM Architecture and Configuration Decisions
- Module 4: Introduction to the Modeling Studio
- Module 5: RTSM Administration
- Module 6: RTSM Reconciliation
- Module 7: Service Health Customization
- Module 8: System Health
- Module 9: APM Logs and Troubleshooting
- Module 10: APM Extensibility
- Module 11: APM-OBM Integration</contents_plain><outline_plain>- Module 1: Course Overview
- Module 2: Operations Bridge Overview
- Module 3: APM Architecture and Configuration Decisions
- Module 4: Introduction to the Modeling Studio
- Module 5: RTSM Administration
- Module 6: RTSM Reconciliation
- Module 7: Service Health Customization
- Module 8: System Health
- Module 9: APM Logs and Troubleshooting
- Module 10: APM Extensibility
- Module 11: APM-OBM Integration</outline_plain><duration unit="d" days="3">3 jours</duration><pricelist><price country="FR" currency="EUR">2250.00</price><price country="DE" currency="EUR">2400.00</price></pricelist><miles/></course>