Workspace ONE UEM Administration and OperationsWOUAOOMOMNISSAOM-WOUAO1.0<ul>
<li>Explain the core capabilities and value of Workspace ONE UEM in enterprise device management.</li><li>Design and implement secure device enrollment workflows for multiple platforms.</li><li>Integrate directory and identity services to enable authentication and access control.</li><li>Configure and manage conditional access policies to protect corporate resources.</li><li>Deploy and manage applications across diverse device types and operating systems.</li><li>Create and apply advanced device profiles and configuration policies.</li><li>Automate administrative workflows using Freestyle Orchestrator.</li><li>Implement modern management practices for Windows devices.</li><li>Apply best practices for managing Apple and Android devices in enterprise environments.</li><li>Explain and configure common Workspace ONE enterprise integrations.</li><li>Securely deploy configurations to devices managed by Workspace ONE UEM.</li><li>Deploy and manage applications to Workspace ONE UEM managed devices.</li><li>Analyze a Workspace ONE UEM deployment.</li><li>Explain how to enable email access on devices.</li><li>Discuss strategies to maintain environment and device fleet health.</li><li>Troubleshoot and resolve basic issues related to devices, applications, and policies.</li></ul><p>Recommended:</p>
<ul>
<li>A working knowledge of Workspace ONE UEM</li><li>A background in End-User Computing</li><li>Completed <span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/fr/course/omnissa-wodam"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Workspace ONE Deploy and Manage <span class="fl-prod-pcode">(WODAM)</span></a></span> course</li></ul><p>Intermediate to advanced practitioners that manage and secure enterprise devices in their environment.</p><h5>1 Course introduction</h5><ul>
<li>Introductions and course logistics</li><li>Course objectives</li></ul><h5>2 Workspace ONE foundations</h5><ul>
<li>Navigating and customizing the console</li><li>Workspace ONE UEM console foundations</li><li>Workspace ONE Hub Services</li><li>Workspace ONE UEM accounts</li></ul><h5>3 Workspace ONE architecture</h5><ul>
<li>Workspace ONE & modern SaaS architecture</li><li>Workspace ONE UEM architecture</li><li>Additional Workspace ONE components</li><li>Workspace ONE example use cases</li></ul><h5>4 Directory services and identity management</h5><ul>
<li>Identity management – Direct integration vs. Omnissa Identity service</li><li>Direct integration Directory services UEM</li><li>Identity management in Omnissa Access</li><li>Identity management with Omnissa Identity service</li><li>Enterprise Federation for Administrator Access in Omnissa Connect</li><li>Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication</li></ul><h5>5 Access integration, policies and conditional access</h5><ul>
<li>Omnissa Access overview</li><li>Authentication methods in Access</li><li>Federate resources for SSO</li><li>Access policies and conditional access</li></ul><h5>6 Application management</h5><ul>
<li>Applications overview</li><li>Public applications</li><li>Internal applications</li><li>Purchased applications</li><li>Software distribution management</li><li>Workspace ONE SDK</li></ul><h5>7 Profiles and policies – basics and beyond</h5><ul>
<li>Describe the benefits of using profiles</li><li>Identify the various profile types</li><li>Identify platform-specific profile payloads</li><li>Explain how to create and deploy profiles in the workspace ONE UEM console</li></ul><h5>8 Scripting and automation with Freestyle Orchestrator</h5><ul>
<li>Introduction to Freestyle Orchestrator</li><li>Components of a Freestyle workflow in Workspace ONE UEM</li><li>Workflow creation process in Workspace ONE UEM</li><li>Troubleshooting a workflow in Workspace ONE UEM</li><li>Components of a Freestyle workflow in Omnissa Intelligence</li></ul><h5>9 Modern management for Windows – Part 1</h5><ul>
<li>Getting started with Windows management</li><li>Provisioning, enrolling, and onboarding</li><li>Policy configuration</li></ul><h5>10 Modern management for Windows – Part 2</h5><ul>
<li>Windows updates</li><li>Windows apps</li><li>Analytics and troubleshooting</li></ul><h5>11 Apple Device Management – Part 1</h5><ul>
<li>Apple management in Workspace ONE UEM</li><li>Introduction to Apple services</li><li>Integrating Apple Business Manager with Workspace ONE UEM</li><li>Automated Device Enrollment</li><li>App and content deployment with VPP</li><li>Profiles for Apple Devices</li><li>Declarative Device Management</li><li>Creating a profile in Workspace ONE</li></ul><h5>12 Apple Device Management – Part 2</h5><ul>
<li>Scripts and sensors with the Intelligent Hub</li><li>Intelligent Hub hubcli</li><li>Introduction to macOS and iOS updates</li><li>OS update management in Workspace ONE UEM</li><li>Device Updates dashboard</li><li>Software Update Enforcement</li><li>OS updates with Intelligent Hub hubcli</li></ul><h5>13 Android Enterprise deep dive</h5><ul>
<li>Android Device Management Modes</li><li>Android Enterprise (Custom DPC & AMAPI)</li><li>Profile and device compliance</li><li>Productivity Application & Application Management</li><li>Operating System update, Freestyle Orchestrator and troubleshooting</li></ul><h5>14 Omnissa Intelligence</h5><ul>
<li>What is Omnissa Intelligence and terminology overview</li><li>Easiest point of entry – the Marketplace</li><li>Customizing the environment - Dashboards & Data Explorer deep dive</li><li>Omnissa Horizon Operations overview – virtual apps and desktops</li><li>Omnissa Intelligence Experience Management deep dive</li><li>Keeping an eye on safety – Workspace Security</li><li>Working with others – Integrations</li><li>Finishing the puzzle – overview recap</li></ul><h5>15 Security, Compliance, and Zero Trust</h5><ul>
<li>Introduction to Zero Trust with Omnissa</li><li>Compliance Policies</li><li>Mobile Threat Defense overview</li><li>Tunnel for Secure Access to resources</li><li>Zero Trust Compliance integrations</li></ul><h5>16 Workspace ONE UEM API</h5><ul>
<li>Workspace ONE API Overview</li><li>Using the Workspace ONE UEM API</li><li>Using the Omnissa Access API</li><li>Using the Omnissa Intelligence API</li></ul><h5>17 Troubleshooting and diagnostics – Part 1</h5><ul>
<li>General troubleshooting guidance</li><li>Core and integration components topology</li><li>Workspace ONE UEM log files</li><li>AirWatch Cloud Connector</li><li>Directory Services integration</li><li>Certificate Authority integration</li><li>Omnissa Access and Hub Services integration</li></ul><h5>18 Troubleshooting and diagnostics – Part 2</h5><ul>
<li>Endpoint topology overview</li><li>Tools and resources for troubleshooting</li><li>Workspace ONE Assist</li><li>Troubleshooting common issues</li></ul><h5>1 Course introduction</h5><ul>
<li>Introductions and course logistics</li><li>Course objectives</li></ul><h5>2 Workspace ONE foundations</h5><ul>
<li>Navigating and customizing the console</li><li>Workspace ONE UEM console foundations</li><li>Workspace ONE Hub Services</li><li>Workspace ONE UEM accounts</li></ul><h5>3 Workspace ONE architecture</h5><ul>
<li>Workspace ONE & modern SaaS architecture</li><li>Workspace ONE UEM architecture</li><li>Additional Workspace ONE components</li><li>Workspace ONE example use cases</li></ul><h5>4 Directory services and identity management</h5><ul>
<li>Identity management – Direct integration vs. Omnissa Identity service</li><li>Direct integration Directory services UEM</li><li>Identity management in Omnissa Access</li><li>Identity management with Omnissa Identity service</li><li>Enterprise Federation for Administrator Access in Omnissa Connect</li><li>Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication</li></ul><h5>5 Access integration, policies and conditional access</h5><ul>
<li>Omnissa Access overview</li><li>Authentication methods in Access</li><li>Federate resources for SSO</li><li>Access policies and conditional access</li></ul><h5>6 Application management</h5><ul>
<li>Applications overview</li><li>Public applications</li><li>Internal applications</li><li>Purchased applications</li><li>Software distribution management</li><li>Workspace ONE SDK</li></ul><h5>7 Profiles and policies – basics and beyond</h5><ul>
<li>Describe the benefits of using profiles</li><li>Identify the various profile types</li><li>Identify platform-specific profile payloads</li><li>Explain how to create and deploy profiles in the workspace ONE UEM console</li></ul><h5>8 Scripting and automation with Freestyle Orchestrator</h5><ul>
<li>Introduction to Freestyle Orchestrator</li><li>Components of a Freestyle workflow in Workspace ONE UEM</li><li>Workflow creation process in Workspace ONE UEM</li><li>Troubleshooting a workflow in Workspace ONE UEM</li><li>Components of a Freestyle workflow in Omnissa Intelligence</li></ul><h5>9 Modern management for Windows – Part 1</h5><ul>
<li>Getting started with Windows management</li><li>Provisioning, enrolling, and onboarding</li><li>Policy configuration</li></ul><h5>10 Modern management for Windows – Part 2</h5><ul>
<li>Windows updates</li><li>Windows apps</li><li>Analytics and troubleshooting</li></ul><h5>11 Apple Device Management – Part 1</h5><ul>
<li>Apple management in Workspace ONE UEM</li><li>Introduction to Apple services</li><li>Integrating Apple Business Manager with Workspace ONE UEM</li><li>Automated Device Enrollment</li><li>App and content deployment with VPP</li><li>Profiles for Apple Devices</li><li>Declarative Device Management</li><li>Creating a profile in Workspace ONE</li></ul><h5>12 Apple Device Management – Part 2</h5><ul>
<li>Scripts and sensors with the Intelligent Hub</li><li>Intelligent Hub hubcli</li><li>Introduction to macOS and iOS updates</li><li>OS update management in Workspace ONE UEM</li><li>Device Updates dashboard</li><li>Software Update Enforcement</li><li>OS updates with Intelligent Hub hubcli</li></ul><h5>13 Android Enterprise deep dive</h5><ul>
<li>Android Device Management Modes</li><li>Android Enterprise (Custom DPC & AMAPI)</li><li>Profile and device compliance</li><li>Productivity Application & Application Management</li><li>Operating System update, Freestyle Orchestrator and troubleshooting</li></ul><h5>14 Omnissa Intelligence</h5><ul>
<li>What is Omnissa Intelligence and terminology overview</li><li>Easiest point of entry – the Marketplace</li><li>Customizing the environment - Dashboards & Data Explorer deep dive</li><li>Omnissa Horizon Operations overview – virtual apps and desktops</li><li>Omnissa Intelligence Experience Management deep dive</li><li>Keeping an eye on safety – Workspace Security</li><li>Working with others – Integrations</li><li>Finishing the puzzle – overview recap</li></ul><h5>15 Security, Compliance, and Zero Trust</h5><ul>
<li>Introduction to Zero Trust with Omnissa</li><li>Compliance Policies</li><li>Mobile Threat Defense overview</li><li>Tunnel for Secure Access to resources</li><li>Zero Trust Compliance integrations</li></ul><h5>16 Workspace ONE UEM API</h5><ul>
<li>Workspace ONE API Overview</li><li>Using the Workspace ONE UEM API</li><li>Using the Omnissa Access API</li><li>Using the Omnissa Intelligence API</li></ul><h5>17 Troubleshooting and diagnostics – Part 1</h5><ul>
<li>General troubleshooting guidance</li><li>Core and integration components topology</li><li>Workspace ONE UEM log files</li><li>AirWatch Cloud Connector</li><li>Directory Services integration</li><li>Certificate Authority integration</li><li>Omnissa Access and Hub Services integration</li></ul><h5>18 Troubleshooting and diagnostics – Part 2</h5><ul>
<li>Endpoint topology overview</li><li>Tools and resources for troubleshooting</li><li>Workspace ONE Assist</li><li>Troubleshooting common issues</li></ul>- Explain the core capabilities and value of Workspace ONE UEM in enterprise device management.
- Design and implement secure device enrollment workflows for multiple platforms.
- Integrate directory and identity services to enable authentication and access control.
- Configure and manage conditional access policies to protect corporate resources.
- Deploy and manage applications across diverse device types and operating systems.
- Create and apply advanced device profiles and configuration policies.
- Automate administrative workflows using Freestyle Orchestrator.
- Implement modern management practices for Windows devices.
- Apply best practices for managing Apple and Android devices in enterprise environments.
- Explain and configure common Workspace ONE enterprise integrations.
- Securely deploy configurations to devices managed by Workspace ONE UEM.
- Deploy and manage applications to Workspace ONE UEM managed devices.
- Analyze a Workspace ONE UEM deployment.
- Explain how to enable email access on devices.
- Discuss strategies to maintain environment and device fleet health.
- Troubleshoot and resolve basic issues related to devices, applications, and policies.Recommended:
- A working knowledge of Workspace ONE UEM
- A background in End-User Computing
- Completed Workspace ONE Deploy and Manage (WODAM) courseIntermediate to advanced practitioners that manage and secure enterprise devices in their environment.1 Course introduction
- Introductions and course logistics
- Course objectives
2 Workspace ONE foundations
- Navigating and customizing the console
- Workspace ONE UEM console foundations
- Workspace ONE Hub Services
- Workspace ONE UEM accounts
3 Workspace ONE architecture
- Workspace ONE & modern SaaS architecture
- Workspace ONE UEM architecture
- Additional Workspace ONE components
- Workspace ONE example use cases
4 Directory services and identity management
- Identity management – Direct integration vs. Omnissa Identity service
- Direct integration Directory services UEM
- Identity management in Omnissa Access
- Identity management with Omnissa Identity service
- Enterprise Federation for Administrator Access in Omnissa Connect
- Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication
5 Access integration, policies and conditional access
- Omnissa Access overview
- Authentication methods in Access
- Federate resources for SSO
- Access policies and conditional access
6 Application management
- Applications overview
- Public applications
- Internal applications
- Purchased applications
- Software distribution management
- Workspace ONE SDK
7 Profiles and policies – basics and beyond
- Describe the benefits of using profiles
- Identify the various profile types
- Identify platform-specific profile payloads
- Explain how to create and deploy profiles in the workspace ONE UEM console
8 Scripting and automation with Freestyle Orchestrator
- Introduction to Freestyle Orchestrator
- Components of a Freestyle workflow in Workspace ONE UEM
- Workflow creation process in Workspace ONE UEM
- Troubleshooting a workflow in Workspace ONE UEM
- Components of a Freestyle workflow in Omnissa Intelligence
9 Modern management for Windows – Part 1
- Getting started with Windows management
- Provisioning, enrolling, and onboarding
- Policy configuration
10 Modern management for Windows – Part 2
- Windows updates
- Windows apps
- Analytics and troubleshooting
11 Apple Device Management – Part 1
- Apple management in Workspace ONE UEM
- Introduction to Apple services
- Integrating Apple Business Manager with Workspace ONE UEM
- Automated Device Enrollment
- App and content deployment with VPP
- Profiles for Apple Devices
- Declarative Device Management
- Creating a profile in Workspace ONE
12 Apple Device Management – Part 2
- Scripts and sensors with the Intelligent Hub
- Intelligent Hub hubcli
- Introduction to macOS and iOS updates
- OS update management in Workspace ONE UEM
- Device Updates dashboard
- Software Update Enforcement
- OS updates with Intelligent Hub hubcli
13 Android Enterprise deep dive
- Android Device Management Modes
- Android Enterprise (Custom DPC & AMAPI)
- Profile and device compliance
- Productivity Application & Application Management
- Operating System update, Freestyle Orchestrator and troubleshooting
14 Omnissa Intelligence
- What is Omnissa Intelligence and terminology overview
- Easiest point of entry – the Marketplace
- Customizing the environment - Dashboards & Data Explorer deep dive
- Omnissa Horizon Operations overview – virtual apps and desktops
- Omnissa Intelligence Experience Management deep dive
- Keeping an eye on safety – Workspace Security
- Working with others – Integrations
- Finishing the puzzle – overview recap
15 Security, Compliance, and Zero Trust
- Introduction to Zero Trust with Omnissa
- Compliance Policies
- Mobile Threat Defense overview
- Tunnel for Secure Access to resources
- Zero Trust Compliance integrations
16 Workspace ONE UEM API
- Workspace ONE API Overview
- Using the Workspace ONE UEM API
- Using the Omnissa Access API
- Using the Omnissa Intelligence API
17 Troubleshooting and diagnostics – Part 1
- General troubleshooting guidance
- Core and integration components topology
- Workspace ONE UEM log files
- AirWatch Cloud Connector
- Directory Services integration
- Certificate Authority integration
- Omnissa Access and Hub Services integration
18 Troubleshooting and diagnostics – Part 2
- Endpoint topology overview
- Tools and resources for troubleshooting
- Workspace ONE Assist
- Troubleshooting common issues1 Course introduction
- Introductions and course logistics
- Course objectives
2 Workspace ONE foundations
- Navigating and customizing the console
- Workspace ONE UEM console foundations
- Workspace ONE Hub Services
- Workspace ONE UEM accounts
3 Workspace ONE architecture
- Workspace ONE & modern SaaS architecture
- Workspace ONE UEM architecture
- Additional Workspace ONE components
- Workspace ONE example use cases
4 Directory services and identity management
- Identity management – Direct integration vs. Omnissa Identity service
- Direct integration Directory services UEM
- Identity management in Omnissa Access
- Identity management with Omnissa Identity service
- Enterprise Federation for Administrator Access in Omnissa Connect
- Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication
5 Access integration, policies and conditional access
- Omnissa Access overview
- Authentication methods in Access
- Federate resources for SSO
- Access policies and conditional access
6 Application management
- Applications overview
- Public applications
- Internal applications
- Purchased applications
- Software distribution management
- Workspace ONE SDK
7 Profiles and policies – basics and beyond
- Describe the benefits of using profiles
- Identify the various profile types
- Identify platform-specific profile payloads
- Explain how to create and deploy profiles in the workspace ONE UEM console
8 Scripting and automation with Freestyle Orchestrator
- Introduction to Freestyle Orchestrator
- Components of a Freestyle workflow in Workspace ONE UEM
- Workflow creation process in Workspace ONE UEM
- Troubleshooting a workflow in Workspace ONE UEM
- Components of a Freestyle workflow in Omnissa Intelligence
9 Modern management for Windows – Part 1
- Getting started with Windows management
- Provisioning, enrolling, and onboarding
- Policy configuration
10 Modern management for Windows – Part 2
- Windows updates
- Windows apps
- Analytics and troubleshooting
11 Apple Device Management – Part 1
- Apple management in Workspace ONE UEM
- Introduction to Apple services
- Integrating Apple Business Manager with Workspace ONE UEM
- Automated Device Enrollment
- App and content deployment with VPP
- Profiles for Apple Devices
- Declarative Device Management
- Creating a profile in Workspace ONE
12 Apple Device Management – Part 2
- Scripts and sensors with the Intelligent Hub
- Intelligent Hub hubcli
- Introduction to macOS and iOS updates
- OS update management in Workspace ONE UEM
- Device Updates dashboard
- Software Update Enforcement
- OS updates with Intelligent Hub hubcli
13 Android Enterprise deep dive
- Android Device Management Modes
- Android Enterprise (Custom DPC & AMAPI)
- Profile and device compliance
- Productivity Application & Application Management
- Operating System update, Freestyle Orchestrator and troubleshooting
14 Omnissa Intelligence
- What is Omnissa Intelligence and terminology overview
- Easiest point of entry – the Marketplace
- Customizing the environment - Dashboards & Data Explorer deep dive
- Omnissa Horizon Operations overview – virtual apps and desktops
- Omnissa Intelligence Experience Management deep dive
- Keeping an eye on safety – Workspace Security
- Working with others – Integrations
- Finishing the puzzle – overview recap
15 Security, Compliance, and Zero Trust
- Introduction to Zero Trust with Omnissa
- Compliance Policies
- Mobile Threat Defense overview
- Tunnel for Secure Access to resources
- Zero Trust Compliance integrations
16 Workspace ONE UEM API
- Workspace ONE API Overview
- Using the Workspace ONE UEM API
- Using the Omnissa Access API
- Using the Omnissa Intelligence API
17 Troubleshooting and diagnostics – Part 1
- General troubleshooting guidance
- Core and integration components topology
- Workspace ONE UEM log files
- AirWatch Cloud Connector
- Directory Services integration
- Certificate Authority integration
- Omnissa Access and Hub Services integration
18 Troubleshooting and diagnostics – Part 2
- Endpoint topology overview
- Tools and resources for troubleshooting
- Workspace ONE Assist
- Troubleshooting common issues5 jours4295.003750.003750.003750.003750.003750.00