<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="32477" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/mp-lsk" lastchanged="2025-07-29T12:18:17+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Lean Sigma and Kaizen – For Project and IT Service Management</title><productcode>LSK</productcode><vendorcode>MP</vendorcode><vendorname>Management &amp; Professional Skills</vendorname><fullproductcode>MP-LSK</fullproductcode><version>2.1</version><objective>&lt;p&gt;You will have a basic understanding of how Lean Six Sigma and Kaizen works and how to apply it when working on a project or in an IT Service Desk.&lt;/p&gt;</objective><essentials>&lt;p&gt;None&lt;/p&gt;</essentials><audience>&lt;p&gt;Employees working in a startup, on projects, or on an IT service desk.&lt;/p&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;What is Six Sigma&lt;/li&gt;&lt;li&gt;Define, Measure, Analyze, Improve, Control Loop&lt;/li&gt;&lt;li&gt;Define, Measure, Analyze, Design, Verify Loop&lt;/li&gt;&lt;li&gt;What is Lean&lt;/li&gt;&lt;li&gt;Added value for the customer, avoidance of waste, continuous improvement, reduction of cycle time&lt;/li&gt;&lt;li&gt;Value, non-value und waste&lt;/li&gt;&lt;li&gt;Waste forms
&lt;ul&gt;
&lt;li&gt;Transportation&lt;/li&gt;&lt;li&gt;Inventory&lt;/li&gt;&lt;li&gt;Motion&lt;/li&gt;&lt;li&gt;Waiting&lt;/li&gt;&lt;li&gt;Overproduction&lt;/li&gt;&lt;li&gt;Overprocessing&lt;/li&gt;&lt;li&gt;Defects&lt;/li&gt;&lt;li&gt;Skills&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;JIT, 5S and Kanban&lt;/li&gt;&lt;li&gt;What is Kaizen
&lt;ul&gt;
&lt;li&gt;Kaizen history&lt;/li&gt;&lt;li&gt;Main features of Kaizen&lt;/li&gt;&lt;li&gt;Kaizen pillars&lt;/li&gt;&lt;li&gt;Principles of Kaizen&lt;/li&gt;&lt;li&gt;Kaizen cycle of continuous improvement&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Apply Lean Six Sigma and Kaizen in startups, projects and at the IT service desk&lt;/li&gt;&lt;/ul&gt;</contents><objective_plain>You will have a basic understanding of how Lean Six Sigma and Kaizen works and how to apply it when working on a project or in an IT Service Desk.</objective_plain><essentials_plain>None</essentials_plain><audience_plain>Employees working in a startup, on projects, or on an IT service desk.</audience_plain><contents_plain>- What is Six Sigma
- Define, Measure, Analyze, Improve, Control Loop
- Define, Measure, Analyze, Design, Verify Loop
- What is Lean
- Added value for the customer, avoidance of waste, continuous improvement, reduction of cycle time
- Value, non-value und waste
- Waste forms

- Transportation
- Inventory
- Motion
- Waiting
- Overproduction
- Overprocessing
- Defects
- Skills
- JIT, 5S and Kanban
- What is Kaizen

- Kaizen history
- Main features of Kaizen
- Kaizen pillars
- Principles of Kaizen
- Kaizen cycle of continuous improvement
- Apply Lean Six Sigma and Kaizen in startups, projects and at the IT service desk</contents_plain><duration unit="d" days="1">1 jour</duration><pricelist><price country="DE" currency="EUR">950.00</price><price country="AT" currency="EUR">950.00</price><price country="CH" currency="EUR">950.00</price><price country="GB" currency="GBP">840.00</price><price country="IT" currency="EUR">950.00</price></pricelist><miles/></course>