<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="33815" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/mp-kad" lastchanged="2025-07-29T12:18:23+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Effective Communication – Professional Argumentation and Discussion</title><productcode>KAD</productcode><vendorcode>MP</vendorcode><vendorname>Management &amp; Professional Skills</vendorname><fullproductcode>MP-KAD</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;You can create a conducive basis for conversations.&lt;/li&gt;&lt;li&gt;You can empathize better with others.&lt;/li&gt;&lt;li&gt;You can present your own point of view argumentatively and represent it to others.&lt;/li&gt;&lt;li&gt;You can lead conversations.&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;ul&gt;
&lt;li&gt;Openness and willingness to reflect on your own communication patterns.&lt;/li&gt;&lt;li&gt;The desire to improve the quality of your conversations.&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;Specialists and managers from all areas of the company&lt;/p&gt;</audience><contents>&lt;h5&gt;Perception as the base of communication&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Basics of constructivism&lt;/li&gt;&lt;li&gt;Perception filters&lt;/li&gt;&lt;li&gt;Recognize your own values and interests&lt;/li&gt;&lt;li&gt;Develop perception&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Personal impact&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Self and external perception&lt;/li&gt;&lt;li&gt;Feedback&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Credibility and trust&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Appreciation for myself and others&lt;/li&gt;&lt;li&gt;Recognize your own blockages&lt;/li&gt;&lt;li&gt;Understand and respect the perspectives of others&lt;/li&gt;&lt;li&gt;Resolve difficult situations&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Conversations&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Conversation situations&lt;/li&gt;&lt;li&gt;Expand your own scope of behaviour&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Find good arguments&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Argue in a structured manner&lt;/li&gt;&lt;li&gt;5 sentence technique&lt;/li&gt;&lt;li&gt;Dealing with dissent&lt;/li&gt;&lt;li&gt;Timing&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Moderation and discussion management&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;My role in moderation&lt;/li&gt;&lt;li&gt;Dealing with hierarchical structures&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Self-management&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Remain able to act yourself&lt;/li&gt;&lt;li&gt;Dealing with frustration and overwhelm&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Practical application and feedback&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Simulation of real conversation situations&lt;/li&gt;&lt;li&gt;Development of individual action plans to continuously improve your communication skills&lt;/li&gt;&lt;/ul&gt;</contents><objective_plain>- You can create a conducive basis for conversations.
- You can empathize better with others.
- You can present your own point of view argumentatively and represent it to others.
- You can lead conversations.</objective_plain><essentials_plain>- Openness and willingness to reflect on your own communication patterns.
- The desire to improve the quality of your conversations.</essentials_plain><audience_plain>Specialists and managers from all areas of the company</audience_plain><contents_plain>Perception as the base of communication


- Basics of constructivism
- Perception filters
- Recognize your own values and interests
- Develop perception
Personal impact


- Self and external perception
- Feedback
Credibility and trust


- Appreciation for myself and others
- Recognize your own blockages
- Understand and respect the perspectives of others
- Resolve difficult situations
Conversations


- Conversation situations
- Expand your own scope of behaviour
Find good arguments


- Argue in a structured manner
- 5 sentence technique
- Dealing with dissent
- Timing
Moderation and discussion management


- My role in moderation
- Dealing with hierarchical structures
Self-management


- Remain able to act yourself
- Dealing with frustration and overwhelm
Practical application and feedback


- Simulation of real conversation situations
- Development of individual action plans to continuously improve your communication skills</contents_plain><duration unit="d" days="3">3 jours</duration><pricelist><price country="DE" currency="EUR">1790.00</price><price country="CH" currency="EUR">1790.00</price><price country="AT" currency="EUR">1790.00</price><price country="IT" currency="EUR">1790.00</price></pricelist><miles/></course>