ITIL5MSFITITILIT-ITIL5MSF1.0<p>Enhances operational performance across core service management practices Supports consistent delivery of customer expectations and business value Aligns strategic objectives with tactical and operational execution to support overall business success</p><ul> <li>ITIL 4 Foundation</li><li>Accredited training or Official eLearning</li></ul><ul> <li>Service management and delivery roles (e.g., IT Manager Operations, IT Service Manager)</li><li>Service delivery specialists (e.g., IT Specialist: Operations)</li><li>Process leads (e.g., Incident Management, Problem Management)</li></ul><p>This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. It provides best-practice guidance at both strategic and operational levels to help organizations maximise value from these practices.</p>Enhances operational performance across core service management practices Supports consistent delivery of customer expectations and business value Aligns strategic objectives with tactical and operational execution to support overall business success- ITIL 4 Foundation - Accredited training or Official eLearning- Service management and delivery roles (e.g., IT Manager Operations, IT Service Manager) - Service delivery specialists (e.g., IT Specialist: Operations) - Process leads (e.g., Incident Management, Problem Management)This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. It provides best-practice guidance at both strategic and operational levels to help organizations maximise value from these practices.3 jours1795.001795.001795.001795.001795.00