ITIL5FITITILIT-ITIL5F1.0<ul> <li>Key concepts of digital product and service management</li><li>How value is co-created with consumers and partners</li><li>The ITIL product and service lifecycle model</li><li>The ITIL value system</li><li>The ITIL value chain</li><li>The four dimensions of Product and Service Management</li><li>The ITIL Management Practices</li><li>The ITIL guiding principles</li></ul><p>Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.</p><p>ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.</p><h4>Module 1: Key Concepts of Digital Product and Service Management</h4><ul> <li>Product and service management</li><li>Service offerings</li><li>Value co-creation</li><li>Key ITIL Concepts &amp; Definitions</li></ul><h4>Module 2: Service Relationships</h4><ul> <li>Value co-creation</li><li>Service relationships</li></ul><h4>Module 3: The ITIL Value System (ITIL VS)</h4><ul> <li>Components of the ITIL Value System</li><li>Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.</li></ul><h4>Module 4: Governance</h4><ul> <li>Define governance and its role in directing and controlling an organization</li><li>Explain the enabling nature and the activities of governance</li></ul><h4>Module 5: The ITIL Guiding Principles</h4><ul> <li>Value co-creation: Explain how feedback contributes to value co-creation</li><li>Explain the ITIL Guiding Principles</li><li>Explain how the ITIL Guiding Principles should be applied in different contexts</li><li>Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.</li></ul><h4>Module 6: Value Chain and ITIL Management Practices</h4><ul> <li>Introduction to ITIL Product and Service Lifecycle</li><li>Purpose and Scope of ITIL Product and Service Lifecycle activities</li><li>Value chain</li><li>Management practices</li></ul><h4>Module 7: Value Streams: Mapping and Management</h4><ul> <li>Key concepts of value stream mapping and management</li><li>Application of value streams</li><li>Purpose of value stream mapping and management</li><li>Understand the relationship between digital value stream mapping and value stream management.</li></ul> <h4>Module 8: Continual improvement</h4><ul> <li>The ITIL Continual Improvement Model</li><li>Understand the steps of the ITIL Continual Improvement Model</li><li>Describe continual improvement within the ITIL Value System and its role in the organization</li></ul><h4>Module 9: The Four Dimensions of Product and Service Management</h4><ul> <li>Introduction to the ITIL Four Dimensions of Product and Service Management</li><li>Internal factors and External factors</li><li>Introduction to AI</li><li>ITIL AI Governance</li></ul><h4>Module 10: ITIL and other frameworks integration</h4><ul> <li>ITIL and DevOps</li><li>ITIL and PRINCE2</li></ul>- Key concepts of digital product and service management - How value is co-created with consumers and partners - The ITIL product and service lifecycle model - The ITIL value system - The ITIL value chain - The four dimensions of Product and Service Management - The ITIL Management Practices - The ITIL guiding principlesFamiliarity with some aspects of IT management, product management, service management, or experience management is recommended.ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.Module 1: Key Concepts of Digital Product and Service Management - Product and service management - Service offerings - Value co-creation - Key ITIL Concepts & Definitions Module 2: Service Relationships - Value co-creation - Service relationships Module 3: The ITIL Value System (ITIL VS) - Components of the ITIL Value System - Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services. Module 4: Governance - Define governance and its role in directing and controlling an organization - Explain the enabling nature and the activities of governance Module 5: The ITIL Guiding Principles - Value co-creation: Explain how feedback contributes to value co-creation - Explain the ITIL Guiding Principles - Explain how the ITIL Guiding Principles should be applied in different contexts - Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement. Module 6: Value Chain and ITIL Management Practices - Introduction to ITIL Product and Service Lifecycle - Purpose and Scope of ITIL Product and Service Lifecycle activities - Value chain - Management practices Module 7: Value Streams: Mapping and Management - Key concepts of value stream mapping and management - Application of value streams - Purpose of value stream mapping and management - Understand the relationship between digital value stream mapping and value stream management. Module 8: Continual improvement - The ITIL Continual Improvement Model - Understand the steps of the ITIL Continual Improvement Model - Describe continual improvement within the ITIL Value System and its role in the organization Module 9: The Four Dimensions of Product and Service Management - Introduction to the ITIL Four Dimensions of Product and Service Management - Internal factors and External factors - Introduction to AI - ITIL AI Governance Module 10: ITIL and other frameworks integration - ITIL and DevOps - ITIL and PRINCE22 jours915.002200.001128.00915.00915.00