ITIL4PMCAIITITILIT-ITIL4PMCAI1.0<p>By the end of this course, you will be able to:</p> <ul> <li>understand the key concepts of the Collaborate, Assure, and Improve (CAI) practices</li><li>understand the processes of the CAI practices</li><li>understand the roles and competences of the CAI practices</li><li>understand how information and technology support and enable the CAI practices</li><li>understand the role of partners and suppliers in the CAI practices</li><li>understand how the ITIL capability model can be used to develop the CAI practices</li><li>understand how the ITIL guiding principles support the CAI practices.</li></ul><p>Before completing this module, ensure that you have completed any pre-course reading required.</p> <p>If you would like to prepare further for this session, more information on the topics being covered can be found in the ITIL&reg; 4 Official Practice Guides.</p>By the end of this course, you will be able to: - understand the key concepts of the Collaborate, Assure, and Improve (CAI) practices - understand the processes of the CAI practices - understand the roles and competences of the CAI practices - understand how information and technology support and enable the CAI practices - understand the role of partners and suppliers in the CAI practices - understand how the ITIL capability model can be used to develop the CAI practices - understand how the ITIL guiding principles support the CAI practices.Before completing this module, ensure that you have completed any pre-course reading required. If you would like to prepare further for this session, more information on the topics being covered can be found in the ITIL® 4 Official Practice Guides.3 jours1795.001795.001795.001795.00