<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="14351" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/ibm-tp351g" lastchanged="2026-03-12T15:19:09+01:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>IBM Control Desk 7.6 Foundations</title><productcode>TP351G</productcode><vendorcode>IB</vendorcode><vendorname>IBM</vendorname><fullproductcode>IB-TP351G</fullproductcode><version>1</version><essentials>&lt;p&gt;Before taking this course, you should have the following skills:&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Basic browser navigation skills&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;This course is suitable for all roles, including installers, administrators, and service desk agents.&lt;/p&gt;</audience><contents>&lt;ul&gt;

	&lt;li&gt;&amp;nbsp;Overview&lt;/li&gt;&lt;li&gt;Implementation&lt;/li&gt;&lt;li&gt;Basic configuration&lt;/li&gt;&lt;li&gt;Service Request Management&lt;/li&gt;&lt;li&gt;IT Asset Management&lt;/li&gt;&lt;li&gt;Change, Configuration, and Release Management&lt;/li&gt;&lt;/ul&gt;</contents><essentials_plain>Before taking this course, you should have the following skills:



	- Basic browser navigation skills</essentials_plain><audience_plain>This course is suitable for all roles, including installers, administrators, and service desk agents.</audience_plain><contents_plain>-  Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Change, Configuration, and Release Management</contents_plain><duration unit="d" days="2">2 jours</duration><pricelist><price country="CH" currency="CHF">980.00</price><price country="FR" currency="EUR">1585.00</price></pricelist><miles/></course>