<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="18597" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/ibm-f2900g" lastchanged="2025-12-02T12:00:47+01:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>IBM Case Manager Essentials (V5.3.2)</title><productcode>F2900G</productcode><vendorcode>IB</vendorcode><vendorname>IBM</vendorname><fullproductcode>IB-F2900G</fullproductcode><version>1</version><essentials>&lt;p&gt;None&lt;/p&gt;</essentials><audience>&lt;p&gt;This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.&lt;/p&gt;</audience><contents>&lt;p&gt;Introduction to IBM Case Manager&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Describe the uses of IBM Case Manager&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Identify components of IBM Case Manager&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;
Create and process a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Identify a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;List the components of a case type&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Describe the IBM Case Manager Client&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Add a case and process a work item&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Review a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Search for a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Review a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Add annotations and comments to a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Split a case&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Structure of a solution&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Describe IBM Case Manager solutions and their assets&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Identify IBM Case Manager environments&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Explore the IBM Case Manager Builder Step Designer&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Add runtime tasks&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Add a custom task&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Add a quick task&amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;IBM Case Manager integration options&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Identify IBM Case Manager integration options&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;p&gt;Introduction to IBM Case Manager&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Describe the uses of IBM Case Manager&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Identify components of IBM Case Manager&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;
Create and process a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Identify a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;List the components of a case type&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Describe the IBM Case Manager Client&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Add a case and process a work item&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Review a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Search for a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Review a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Add annotations and comments to a case&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Split a case&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Structure of a solution&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Describe IBM Case Manager solutions and their assets&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Identify IBM Case Manager environments&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Explore the IBM Case Manager Builder Step Designer&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Add runtime tasks&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Add a custom task&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;li&gt;Add a quick task&amp;nbsp;&amp;nbsp; &amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;IBM Case Manager integration options&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/p&gt;
&lt;ul&gt;

	&lt;li&gt;Identify IBM Case Manager integration options&lt;/li&gt;&lt;/ul&gt;</outline><essentials_plain>None</essentials_plain><audience_plain>This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.</audience_plain><contents_plain>Introduction to IBM Case Manager    



	- Describe the uses of IBM Case Manager    
- Identify components of IBM Case Manager
        
Create and process a case    



	- Identify a case    
- List the components of a case type    
- Describe the IBM Case Manager Client    
- Add a case and process a work item
Review a case    



	- Search for a case    
- Review a case    
- Add annotations and comments to a case    
- Split a case
Structure of a solution    



	- Describe IBM Case Manager solutions and their assets    
- Identify IBM Case Manager environments    
- Explore the IBM Case Manager Builder Step Designer    
Add runtime tasks    



	- Add a custom task    
- Add a quick task        
IBM Case Manager integration options    



	- Identify IBM Case Manager integration options</contents_plain><outline_plain>Introduction to IBM Case Manager    



	- Describe the uses of IBM Case Manager    
- Identify components of IBM Case Manager
        
Create and process a case    



	- Identify a case    
- List the components of a case type    
- Describe the IBM Case Manager Client    
- Add a case and process a work item
Review a case    



	- Search for a case    
- Review a case    
- Add annotations and comments to a case    
- Split a case
Structure of a solution    



	- Describe IBM Case Manager solutions and their assets    
- Identify IBM Case Manager environments    
- Explore the IBM Case Manager Builder Step Designer    
Add runtime tasks    



	- Add a custom task    
- Add a quick task        
IBM Case Manager integration options    



	- Identify IBM Case Manager integration options</outline_plain><duration unit="d" days="1">1 jour</duration><pricelist><price country="FR" currency="EUR">750.00</price><price country="CH" currency="CHF">940.00</price></pricelist><miles/></course>