DCAGCGOGoogleGO-DCAGC1.0<ul> <li>Understand the different kinds of conversations available with an artificial intelligent (AI) agent.</li><li>Design an AI agent for a deterministic intent-based domain.</li><li>Understand how a user&rsquo;s request is translated into an action and response.</li><li>Use webhooks to access data and products that are not part of the agent.</li><li>Handle user errors and unexpected requests.</li><li>Use the graphical user interface (GUI) to develop an agent.</li><li>Gain a working knowledge of the testing tools available in the GUI.</li><li>Integrate a chatbot into external user interfaces.</li><li>Incorporate generative AI features into your agent.</li></ul><ul> <li>Some familiarity with a graphical user interface for Conversational Agents will ease the learning process. Understanding JSON is helpful.</li></ul><ul> <li>Conversational designers, developers, and business analysts.</li></ul><h5>Module 01: Introduction to Conversational Agents</h5><p> <strong>Topics:</strong> </p> <ul> <li>Google&rsquo;s goals for virtual agents</li><li>Virtual agent product suites</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Describe the goals of virtual agent development and product suites.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Exploring the Conversational Agents User Interface</li></ul><h5>Module 02: Introduction to conversational design</h5><p> <strong>Topics:</strong> </p> <ul> <li>Convergent and divergent approaches</li><li>Conversation design strategy</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Understand virtual agent design.</li></ul><h5>Module 03: Steering bot design basics</h5><p> <strong>Topics:</strong> </p> <ul> <li>Use cases</li><li>Virtual agents</li><li>Start pages</li><li>Routes</li><li>Pages</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Design a basic steering bot using Conversational Agents.</li></ul><h5>Module 04: Implementing bot design</h5><p> <strong>Topics:</strong> </p> <ul> <li>Use case review</li><li>Agent architecture</li><li>Creating the virtual agent</li><li>Creating the route</li><li>Testing the route</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Create an agent, a route, intents, and pages.</li><li>Implement routes without parameters.</li><li>Use test agent for testing.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Conversational Agents: Bot Building Basics</li></ul><h5>Module 05: Entities</h5><p> <strong>Topics:</strong> </p> <ul> <li>Introduction to entities</li><li>System entity types</li><li>Custom entity types</li><li>Managing entities in an agent</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Access entity parameters.</li><li>Create custom regular expression (RegEx) entities.</li><li>Create custom list entities.</li><li>Use current recommended practices for extending a system entity class.</li></ul><h5>Module 06: Parameters</h5><p> <strong>Topics:</strong> </p> <ul> <li>Introduction to parameters</li><li>Parameters from intents</li><li>Preset parameters</li><li>Parameters from webhooks</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Manipulate parameters using various methods.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Conversational Agents: Parameter Manipulation</li></ul><h5>Module 07: Event handlers</h5><p> <strong>Topics:</strong> </p> <ul> <li>Definition of event handlers</li><li>Page, flow event handler, and scope rules</li><li>Form event handler and scope rules</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Understand event handlers and how they are used in Conversational Agents.</li></ul><h5>Module 08: Versions and environments</h5><p> <strong>Topics:</strong> </p> <ul> <li>Version management in Conversational Agents</li><li>Environment management in Conversational Agents</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Use version testing.</li><li>Use environments for different audiences.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Conversational Agents: Managing Environments</li></ul><h5>Module 09: Testing</h5><p> <strong>Topics:</strong> </p> <ul> <li>Validation</li><li>Publication</li><li>Simulation</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Validate for static analysis.</li><li>Publish to pretest user acceptance testing (UAT).</li><li>Simulate for unit testing.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Debugging the Agent Using Test Agent</li></ul><h5>Module 10: Fulfillment</h5><p> <strong>Topics:</strong> </p> <ul> <li>Introduction to fulfillment</li><li>Examples of static fulfillment</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Use text, conditional, and custom fulfillment.</li></ul><h5>Module 11: Integrations</h5><p> <strong>Topics:</strong> </p> <ul> <li>Google Messenger</li><li>Conversational Phone Gateway</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Configure Google Messenger and Conversational Phone Gateway.</li></ul><h5>Module 12: Webhooks</h5><p> <strong>Topics:</strong> </p> <ul> <li>Why have a webhook?</li><li>Types of webhooks</li><li>Setting up a fulfillment webhook</li><li>Modifications for a JSON response webhook</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Recognize the different types of webhooks.</li><li>Set up a webhook with fulfillment response.</li><li>Set up a webhook JSON response.</li></ul><h5>Module 13: Route groups</h5><p> <strong>Topics:</strong> </p> <ul> <li>Introduction to route groups</li><li>Managing a route group</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Set up a flow route group.</li><li>Set up a session route group.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Configuring a Route Group for Your Virtual Agent</li></ul><h5>Module 14: Design techniques</h5><p> <strong>Topics:</strong> </p> <ul> <li>The concept of a flow</li><li>Steering bot designs</li><li>The concept of guardrails</li><li>Design principle</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Use flows to speed the development of an agent.</li><li>Use guardrails to prevent problems in agent design.</li></ul><h5>Module 15: Generators and generative fallback</h5><p> <strong>Topics:</strong> </p> <ul> <li>Overview of generators</li><li>Overview of generative fallback</li></ul><p><strong>Objectives:</strong> </p> <ul> <li>Use generators and generative fallback in virtual agents.</li></ul><p><strong>Activities:</strong> </p> <ul> <li>Lab: Conversational Agents with Generative Fallbacks</li></ul>- Understand the different kinds of conversations available with an artificial intelligent (AI) agent. - Design an AI agent for a deterministic intent-based domain. - Understand how a user’s request is translated into an action and response. - Use webhooks to access data and products that are not part of the agent. - Handle user errors and unexpected requests. - Use the graphical user interface (GUI) to develop an agent. - Gain a working knowledge of the testing tools available in the GUI. - Integrate a chatbot into external user interfaces. - Incorporate generative AI features into your agent.- Some familiarity with a graphical user interface for Conversational Agents will ease the learning process. Understanding JSON is helpful.- Conversational designers, developers, and business analysts.Module 01: Introduction to Conversational Agents Topics: - Google’s goals for virtual agents - Virtual agent product suites Objectives: - Describe the goals of virtual agent development and product suites. Activities: - Lab: Exploring the Conversational Agents User Interface Module 02: Introduction to conversational design Topics: - Convergent and divergent approaches - Conversation design strategy Objectives: - Understand virtual agent design. Module 03: Steering bot design basics Topics: - Use cases - Virtual agents - Start pages - Routes - Pages Objectives: - Design a basic steering bot using Conversational Agents. Module 04: Implementing bot design Topics: - Use case review - Agent architecture - Creating the virtual agent - Creating the route - Testing the route Objectives: - Create an agent, a route, intents, and pages. - Implement routes without parameters. - Use test agent for testing. Activities: - Lab: Conversational Agents: Bot Building Basics Module 05: Entities Topics: - Introduction to entities - System entity types - Custom entity types - Managing entities in an agent Objectives: - Access entity parameters. - Create custom regular expression (RegEx) entities. - Create custom list entities. - Use current recommended practices for extending a system entity class. Module 06: Parameters Topics: - Introduction to parameters - Parameters from intents - Preset parameters - Parameters from webhooks Objectives: - Manipulate parameters using various methods. Activities: - Lab: Conversational Agents: Parameter Manipulation Module 07: Event handlers Topics: - Definition of event handlers - Page, flow event handler, and scope rules - Form event handler and scope rules Objectives: - Understand event handlers and how they are used in Conversational Agents. Module 08: Versions and environments Topics: - Version management in Conversational Agents - Environment management in Conversational Agents Objectives: - Use version testing. - Use environments for different audiences. Activities: - Lab: Conversational Agents: Managing Environments Module 09: Testing Topics: - Validation - Publication - Simulation Objectives: - Validate for static analysis. - Publish to pretest user acceptance testing (UAT). - Simulate for unit testing. Activities: - Lab: Debugging the Agent Using Test Agent Module 10: Fulfillment Topics: - Introduction to fulfillment - Examples of static fulfillment Objectives: - Use text, conditional, and custom fulfillment. Module 11: Integrations Topics: - Google Messenger - Conversational Phone Gateway Objectives: - Configure Google Messenger and Conversational Phone Gateway. Module 12: Webhooks Topics: - Why have a webhook? - Types of webhooks - Setting up a fulfillment webhook - Modifications for a JSON response webhook Objectives: - Recognize the different types of webhooks. - Set up a webhook with fulfillment response. - Set up a webhook JSON response. Module 13: Route groups Topics: - Introduction to route groups - Managing a route group Objectives: - Set up a flow route group. - Set up a session route group. Activities: - Lab: Configuring a Route Group for Your Virtual Agent Module 14: Design techniques Topics: - The concept of a flow - Steering bot designs - The concept of guardrails - Design principle Objectives: - Use flows to speed the development of an agent. - Use guardrails to prevent problems in agent design. Module 15: Generators and generative fallback Topics: - Overview of generators - Overview of generative fallback Objectives: - Use generators and generative fallback in virtual agents. Activities: - Lab: Conversational Agents with Generative Fallbacks3 jours1995.002753.001950.001950.001950.001950.001980.001950.001950.00