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<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="37256" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/citrix-ctx-314" lastchanged="2026-08-14T13:47:14+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Citrix Enterprise Deployment, Monitoring and Troubleshooting Combo</title><productcode>CTX-314</productcode><vendorcode>CX</vendorcode><vendorname>Citrix</vendorname><fullproductcode>CX-CTX-314</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;How to implement advanced administration concepts such as backups, disaster recovery, scalability, and redundancy for a Citrix Virtual Apps and Desktop Site&lt;/li&gt;&lt;li&gt;Create, administer, and manage App Layering OS, platform, application, elastic, and user layers.&lt;/li&gt;&lt;li&gt;Integrate Citrix App Layering into a Citrix Virtual Apps and Desktop deployment.&lt;/li&gt;&lt;li&gt;Install and initialize WEM and integrate into Citrix Virtual Apps and Desktops and Citrix DaaS.&lt;/li&gt;&lt;li&gt;Configure WEM features to improve the end user environment and virtual resource consumption.&lt;/li&gt;&lt;li&gt;Migrate an on-premises WEM deployment to WEM service.&lt;/li&gt;&lt;li&gt;Identify tools available for monitoring and troubleshooting Citrix Virtual Apps and Desktop.&lt;/li&gt;&lt;li&gt;Examine advanced use cases for Citrix Director, including infrastructure monitoring, application probing, session recording, and integration with NetScaler Console/HDX Insight.&lt;/li&gt;&lt;li&gt;Install, Configure, and Manage Citrix uberAgent.&lt;/li&gt;&lt;li&gt;Understand advanced architectures and communication flows to aid with troubleshooting a Citrix Virtual Apps and Desktop Site.&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;Strong foundational knowledge of:
&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Windows Server and Desktop operating systems.&lt;/li&gt;&lt;li&gt;Active Directory, Policies, Profiles, Networking and Hypervisors.&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;Administrators and Engineers&lt;/p&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Intro to CVAD Advanced Configuration, Redundancy, and Scalability&lt;/li&gt;&lt;li&gt;Manage CVAD Multiple Locations&lt;/li&gt;&lt;li&gt;Backups and Disaster Recovery&lt;/li&gt;&lt;li&gt;Intro to WEM Architecture Components&lt;/li&gt;&lt;li&gt;WEM Deployment and Initial Installation&lt;/li&gt;&lt;li&gt;WEM System and Log On Optimization&lt;/li&gt;&lt;li&gt;WEM Security and Lockdown Features&lt;/li&gt;&lt;li&gt;The WEM Agent&lt;/li&gt;&lt;li&gt;WEM Monitoring, Reporting, and Troubleshooting&lt;/li&gt;&lt;li&gt;Upgrading WEM and Migration to WEM Service&lt;/li&gt;&lt;li&gt;Intro to App Layering and Architecture Overview&lt;/li&gt;&lt;li&gt;OS, Platform, and App Layers&lt;/li&gt;&lt;li&gt;Elastic App and User Layers&lt;/li&gt;&lt;li&gt;Layer Priority and Maintaining an App Layering Environment&lt;/li&gt;&lt;li&gt;Citrix Tools for Monitoring, Troubleshooting, and Automation&lt;/li&gt;&lt;li&gt;Monitoring CVAD with Citrix Director&lt;/li&gt;&lt;li&gt;Activity Monitoring with Session Recording&lt;/li&gt;&lt;li&gt;Citrix Director and NetScaler Console Integration&lt;/li&gt;&lt;li&gt;Install, Configure, and Manage Citrix uberAgent&lt;/li&gt;&lt;li&gt;Introduction to Troubleshooting&lt;/li&gt;&lt;li&gt;Troubleshoot Access Issues&lt;/li&gt;&lt;li&gt;Troubleshoot Delivery Controller Issues&lt;/li&gt;&lt;li&gt;Troubleshoot Virtual Delivery Agent (VDA) Registration Issues&lt;/li&gt;&lt;li&gt;Troubleshoot HDX Connections&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;h4&gt;Module 1: Intro to CVAD Advanced Configuration, Redundancy, and Scalability&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Citrix Virtual Apps and Desktops Redundancy and Scalability&lt;/li&gt;&lt;li&gt;StoreFront and NetScaler Gateway&lt;/li&gt;&lt;li&gt;Site Infrastructure Redundancy and Scalability&lt;/li&gt;&lt;li&gt;Machines Running the Virtual Delivery Agent&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 2: Manage CVAD Multiple Locations&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Zones&lt;/li&gt;&lt;li&gt;VDA Registration in a Multi-Zone Environment&lt;/li&gt;&lt;li&gt;Zone Preference&lt;/li&gt;&lt;li&gt;Optimal Gateway Routing and Zones&lt;/li&gt;&lt;li&gt;StoreFront Resource Aggregation&lt;/li&gt;&lt;li&gt;Managing StoreFront Store Subscriptions in a Multi-Location Environment&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 3: Backups and Disaster Recovery&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Backups&lt;/li&gt;&lt;li&gt;Disaster Recovery Considerations&lt;/li&gt;&lt;li&gt;Disaster Recovery Process&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 4: Intro to WEM Architecture Components&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;WEM Features and Benefits&lt;/li&gt;&lt;li&gt;WEM On-Premises Components and Deployments&lt;/li&gt;&lt;li&gt;WEM Service Components and Deployments&lt;/li&gt;&lt;li&gt;WEM Component Communication Workflows&lt;/li&gt;&lt;li&gt;WEM Service Component Communication Workflows&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 5: WEM Deployment and Initial Installation&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;On-premises WEM: Leading Practice Installation Prerequisites and Steps&lt;/li&gt;&lt;li&gt;Creating the WEM Database&lt;/li&gt;&lt;li&gt;Running the WEM Infrastructure Service Configuration Utility&lt;/li&gt;&lt;li&gt;WEM On-Premises vs WEM Service&lt;/li&gt;&lt;li&gt;WEM Service: Leading Practice Installation Prerequisites and Steps&lt;/li&gt;&lt;li&gt;ADMX Template Configuration&lt;/li&gt;&lt;li&gt;WEM Agent Installation&lt;/li&gt;&lt;li&gt;WEM Consoles&lt;/li&gt;&lt;li&gt;WEM Initial Setup&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 6: WEM System and Log On Optimization&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;WEM System Optimization Overview&lt;/li&gt;&lt;li&gt;WEM CPU Management&lt;/li&gt;&lt;li&gt;WEM Memory Management&lt;/li&gt;&lt;li&gt;Additional System Optimization Features&lt;/li&gt;&lt;li&gt;WEM Log On Optimization Overview&lt;/li&gt;&lt;li&gt;WEM Assigned Actions&lt;/li&gt;&lt;li&gt;WEM Environmental Settings&lt;/li&gt;&lt;li&gt;Citrix Profile Management In WEM&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 7: WEM Security and Lockdown Features&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;WEM Security Management Features&lt;/li&gt;&lt;li&gt;Privilege Elevation and Process Hierarchy Control&lt;/li&gt;&lt;li&gt;WEM Transformer&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 8: The WEM Agent&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;WEM Settings Processing and WEM Agent Caches&lt;/li&gt;&lt;li&gt;WEM Agent Integration with Citrix Virtual Apps and Desktops and Citrix DaaS&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 9: WEM Monitoring, Reporting, and Troubleshooting&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;WEM Monitoring and Reporting&lt;/li&gt;&lt;li&gt;WEM On-Premises Troubleshooting&lt;/li&gt;&lt;li&gt;WEM Service Troubleshooting&lt;/li&gt;&lt;li&gt;WEM Agent Troubleshooting&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 10: Upgrading WEM and Migration to WEM Service&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Upgrading Workspace Environment Management&lt;/li&gt;&lt;li&gt;WEM On-Premises Migration to WEM Service&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 11: Intro to App Layering and Architecture Overview&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Citrix App Layering Introduction&lt;/li&gt;&lt;li&gt;Citrix App Layering Architecture&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 12: OS, Platform, and App Layers&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;The OS Later&lt;/li&gt;&lt;li&gt;The Platform Layer&lt;/li&gt;&lt;li&gt;The App Layers&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 13: Elastic App and User Layers&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Elastic App Layers&lt;/li&gt;&lt;li&gt;User Layers&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 14: Layer Priority and Maintaining an App Layering Environment&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Layer Priority&lt;/li&gt;&lt;li&gt;Updating Layers&lt;/li&gt;&lt;li&gt;Maintaining and Updating the App Layering Environment&lt;/li&gt;&lt;li&gt;Common Citrix App Layering Considerations and Additional Resources&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 15: Citrix Tools for Monitoring, Troubleshooting, and Automation&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Support a Citrix Virtual Apps and Desktops Site&lt;/li&gt;&lt;li&gt;Tools for Monitoring and Troubleshooting&lt;/li&gt;&lt;li&gt;Tools for Automation&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 16: Monitoring CVAD with Citrix Director&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Citrix Director Introduction&lt;/li&gt;&lt;li&gt;Monitor and Interact with Users Sessions&lt;/li&gt;&lt;li&gt;Infrastructure Monitor&lt;/li&gt;&lt;li&gt;Application and Desktop Probing&lt;/li&gt;&lt;li&gt;Cost Optimization&lt;/li&gt;&lt;li&gt;Citrix Director and NetScaler Gateway&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 17: Activity Monitoring with Session Recording&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Session Watermark&lt;/li&gt;&lt;li&gt;Session Recording&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 18: Citrix Director and NetScaler Console Integration&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction to NetScaler Console&lt;/li&gt;&lt;li&gt;Insight Monitoring&lt;/li&gt;&lt;li&gt;Integrate Citrix Director with NetScaler Console&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 19: Install, Configure, and Manage Citrix uberAgent&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Citrix uberAgent&lt;/li&gt;&lt;li&gt;Splunk&lt;/li&gt;&lt;li&gt;Architecture Overview&lt;/li&gt;&lt;li&gt;Architecture Deep Dive&lt;/li&gt;&lt;li&gt;Installing and Configuring uberAgent&lt;/li&gt;&lt;li&gt;uberAgent - Endpoint Configuration&lt;/li&gt;&lt;li&gt;Dashboards&lt;/li&gt;&lt;li&gt;Alert and Reporting&lt;/li&gt;&lt;li&gt;Logging and Troubleshooting&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 20: Introduction to Troubleshooting&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction to PowerShell&lt;/li&gt;&lt;li&gt;Architecture and Communication&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 21: Troubleshoot Access Issues&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting StoreFront&lt;/li&gt;&lt;li&gt;Troubleshooting NetScaler Gateway&lt;/li&gt;&lt;li&gt;Troubleshooting Access and Authentication&lt;/li&gt;&lt;li&gt;Troubleshooting App/Desktop Launc&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 22: Troubleshoot Delivery Controller Issues&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Validating FlexCast Management Architecture (FMA) Services&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 23: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting VDA Registration&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Module 24: Troubleshoot HDX Connections&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting HDX Connections&lt;/li&gt;&lt;li&gt;Installing Scout EMS, ELIAS, and Scout Board&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>- How to implement advanced administration concepts such as backups, disaster recovery, scalability, and redundancy for a Citrix Virtual Apps and Desktop Site
- Create, administer, and manage App Layering OS, platform, application, elastic, and user layers.
- Integrate Citrix App Layering into a Citrix Virtual Apps and Desktop deployment.
- Install and initialize WEM and integrate into Citrix Virtual Apps and Desktops and Citrix DaaS.
- Configure WEM features to improve the end user environment and virtual resource consumption.
- Migrate an on-premises WEM deployment to WEM service.
- Identify tools available for monitoring and troubleshooting Citrix Virtual Apps and Desktop.
- Examine advanced use cases for Citrix Director, including infrastructure monitoring, application probing, session recording, and integration with NetScaler Console/HDX Insight.
- Install, Configure, and Manage Citrix uberAgent.
- Understand advanced architectures and communication flows to aid with troubleshooting a Citrix Virtual Apps and Desktop Site.</objective_plain><essentials_plain>Strong foundational knowledge of:



- Windows Server and Desktop operating systems.
- Active Directory, Policies, Profiles, Networking and Hypervisors.</essentials_plain><audience_plain>Administrators and Engineers</audience_plain><contents_plain>- Intro to CVAD Advanced Configuration, Redundancy, and Scalability
- Manage CVAD Multiple Locations
- Backups and Disaster Recovery
- Intro to WEM Architecture Components
- WEM Deployment and Initial Installation
- WEM System and Log On Optimization
- WEM Security and Lockdown Features
- The WEM Agent
- WEM Monitoring, Reporting, and Troubleshooting
- Upgrading WEM and Migration to WEM Service
- Intro to App Layering and Architecture Overview
- OS, Platform, and App Layers
- Elastic App and User Layers
- Layer Priority and Maintaining an App Layering Environment
- Citrix Tools for Monitoring, Troubleshooting, and Automation
- Monitoring CVAD with Citrix Director
- Activity Monitoring with Session Recording
- Citrix Director and NetScaler Console Integration
- Install, Configure, and Manage Citrix uberAgent
- Introduction to Troubleshooting
- Troubleshoot Access Issues
- Troubleshoot Delivery Controller Issues
- Troubleshoot Virtual Delivery Agent (VDA) Registration Issues
- Troubleshoot HDX Connections</contents_plain><outline_plain>Module 1: Intro to CVAD Advanced Configuration, Redundancy, and Scalability


- Citrix Virtual Apps and Desktops Redundancy and Scalability
- StoreFront and NetScaler Gateway
- Site Infrastructure Redundancy and Scalability
- Machines Running the Virtual Delivery Agent
Module 2: Manage CVAD Multiple Locations


- Zones
- VDA Registration in a Multi-Zone Environment
- Zone Preference
- Optimal Gateway Routing and Zones
- StoreFront Resource Aggregation
- Managing StoreFront Store Subscriptions in a Multi-Location Environment
Module 3: Backups and Disaster Recovery


- Backups
- Disaster Recovery Considerations
- Disaster Recovery Process
Module 4: Intro to WEM Architecture Components


- WEM Features and Benefits
- WEM On-Premises Components and Deployments
- WEM Service Components and Deployments
- WEM Component Communication Workflows
- WEM Service Component Communication Workflows
Module 5: WEM Deployment and Initial Installation


- On-premises WEM: Leading Practice Installation Prerequisites and Steps
- Creating the WEM Database
- Running the WEM Infrastructure Service Configuration Utility
- WEM On-Premises vs WEM Service
- WEM Service: Leading Practice Installation Prerequisites and Steps
- ADMX Template Configuration
- WEM Agent Installation
- WEM Consoles
- WEM Initial Setup
Module 6: WEM System and Log On Optimization


- WEM System Optimization Overview
- WEM CPU Management
- WEM Memory Management
- Additional System Optimization Features
- WEM Log On Optimization Overview
- WEM Assigned Actions
- WEM Environmental Settings
- Citrix Profile Management In WEM
Module 7: WEM Security and Lockdown Features


- WEM Security Management Features
- Privilege Elevation and Process Hierarchy Control
- WEM Transformer
Module 8: The WEM Agent


- WEM Settings Processing and WEM Agent Caches
- WEM Agent Integration with Citrix Virtual Apps and Desktops and Citrix DaaS
Module 9: WEM Monitoring, Reporting, and Troubleshooting


- WEM Monitoring and Reporting
- WEM On-Premises Troubleshooting
- WEM Service Troubleshooting
- WEM Agent Troubleshooting
Module 10: Upgrading WEM and Migration to WEM Service


- Upgrading Workspace Environment Management
- WEM On-Premises Migration to WEM Service
Module 11: Intro to App Layering and Architecture Overview


- Citrix App Layering Introduction
- Citrix App Layering Architecture
Module 12: OS, Platform, and App Layers


- The OS Later
- The Platform Layer
- The App Layers
Module 13: Elastic App and User Layers


- Elastic App Layers
- User Layers
Module 14: Layer Priority and Maintaining an App Layering Environment


- Layer Priority
- Updating Layers
- Maintaining and Updating the App Layering Environment
- Common Citrix App Layering Considerations and Additional Resources
Module 15: Citrix Tools for Monitoring, Troubleshooting, and Automation


- Introduction to Support a Citrix Virtual Apps and Desktops Site
- Tools for Monitoring and Troubleshooting
- Tools for Automation
Module 16: Monitoring CVAD with Citrix Director


- Citrix Director Introduction
- Monitor and Interact with Users Sessions
- Infrastructure Monitor
- Application and Desktop Probing
- Cost Optimization
- Citrix Director and NetScaler Gateway
Module 17: Activity Monitoring with Session Recording


- Session Watermark
- Session Recording
Module 18: Citrix Director and NetScaler Console Integration


- Introduction to NetScaler Console
- Insight Monitoring
- Integrate Citrix Director with NetScaler Console
Module 19: Install, Configure, and Manage Citrix uberAgent


- Introduction to Citrix uberAgent
- Splunk
- Architecture Overview
- Architecture Deep Dive
- Installing and Configuring uberAgent
- uberAgent - Endpoint Configuration
- Dashboards
- Alert and Reporting
- Logging and Troubleshooting
Module 20: Introduction to Troubleshooting


- Introduction to PowerShell
- Architecture and Communication
Module 21: Troubleshoot Access Issues


- Troubleshooting StoreFront
- Troubleshooting NetScaler Gateway
- Troubleshooting Access and Authentication
- Troubleshooting App/Desktop Launc
Module 22: Troubleshoot Delivery Controller Issues


- Validating FlexCast Management Architecture (FMA) Services
Module 23: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues


- Troubleshooting VDA Registration
Module 24: Troubleshoot HDX Connections


- Troubleshooting HDX Connections
- Installing Scout EMS, ELIAS, and Scout Board</outline_plain><duration unit="d" days="5">5 jours</duration><pricelist><price country="DE" currency="EUR">3190.00</price><price country="AT" currency="EUR">3190.00</price><price country="CH" currency="CHF">3190.00</price><price country="SE" currency="EUR">3190.00</price><price country="SI" currency="EUR">3190.00</price></pricelist><miles/></course>