<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="37255" language="fr" source="https://portal.flane.ch/swisscom/fr/xml-course/citrix-ctx-308" lastchanged="2026-08-14T13:44:58+02:00" parent="https://portal.flane.ch/swisscom/fr/xml-courses"><title>Citrix Platform Monitoring &amp; Troubleshooting</title><productcode>CTX-308</productcode><vendorcode>CX</vendorcode><vendorname>Citrix</vendorname><fullproductcode>CX-CTX-308</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Identify tools available for monitoring and troubleshooting Citrix Virtual Apps and Desktop.&lt;/li&gt;&lt;li&gt;Examine advanced use cases for Citrix Director, including infrastructure monitoring, application probing, session recording, and integration with NetScaler Console/HDX Insight.&lt;/li&gt;&lt;li&gt;Install, Configure, and Manage Citrix uberAgent.&lt;/li&gt;&lt;li&gt;Understand advanced architectures and communication flows to aid with troubleshooting a Citrix Virtual Apps and Desktop Site.&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;Strong foundational knowledge of:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Windows Server and Desktop operating systems.&lt;/li&gt;&lt;li&gt;Active Directory, Policies, Profiles, Networking and Hypervisors.&lt;/li&gt;&lt;li&gt;Citrix Architecture and Deployment of Apps and Desktops using CVAD or Citrix DaaS&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;For administrators and engineers&lt;/p&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Citrix Tools for Monitoring, Troubleshooting, and Automation&lt;/li&gt;&lt;li&gt;Monitoring CVAD with Citrix Director&lt;/li&gt;&lt;li&gt;Activity Monitoring with Session Recording&lt;/li&gt;&lt;li&gt;Citrix Director and NetScaler Console Integration&lt;/li&gt;&lt;li&gt;Install, Configure, and Manage Citrix uberAgent&lt;/li&gt;&lt;li&gt;Introduction to Troubleshooting&lt;/li&gt;&lt;li&gt;Troubleshoot Access Issues&lt;/li&gt;&lt;li&gt;Troubleshoot Delivery Controller Issues&lt;/li&gt;&lt;li&gt;Troubleshoot Virtual Delivery Agent (VDA) Registration Issues&lt;/li&gt;&lt;li&gt;Troubleshoot HDX Connections&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;h5&gt;Module 1: Citrix Tools for Monitoring, Troubleshooting, and Automation&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Support a Citrix Virtual Apps and Desktops Site&lt;/li&gt;&lt;li&gt;Tools for Monitoring and Troubleshooting&lt;/li&gt;&lt;li&gt;Tools for Automation&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 2: Monitoring CVAD with Citrix Director&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Citrix Director Introduction&lt;/li&gt;&lt;li&gt;Monitor and Interact with Users Sessions&lt;/li&gt;&lt;li&gt;Infrastructure Monitor&lt;/li&gt;&lt;li&gt;Application and Desktop Probing&lt;/li&gt;&lt;li&gt;Cost Optimization&lt;/li&gt;&lt;li&gt;Citrix Director and NetScaler Gateway&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 3: Activity Monitoring with Session Recording&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Session Watermark&lt;/li&gt;&lt;li&gt;Session Recording&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 4: Citrix Director and NetScaler Console Integration&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to NetScaler Console&lt;/li&gt;&lt;li&gt;Insight Monitoring&lt;/li&gt;&lt;li&gt;Integrate Citrix Director with NetScaler Console&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 5: Install, Configure, and Manage Citrix uberAgent&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Citrix uberAgent&lt;/li&gt;&lt;li&gt;Splunk&lt;/li&gt;&lt;li&gt;Architecture Overview&lt;/li&gt;&lt;li&gt;Architecture Deep Dive&lt;/li&gt;&lt;li&gt;Installing and Configuring uberAgent&lt;/li&gt;&lt;li&gt;uberAgent - Endpoint Configuration&lt;/li&gt;&lt;li&gt;Dashboards&lt;/li&gt;&lt;li&gt;Alert and Reporting&lt;/li&gt;&lt;li&gt;Logging and Troubleshooting&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 6: Introduction to Troubleshooting&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to PowerShell&lt;/li&gt;&lt;li&gt;Architecture and Communication&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 7: Troubleshoot Access Issues&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting StoreFront&lt;/li&gt;&lt;li&gt;Troubleshooting NetScaler Gateway&lt;/li&gt;&lt;li&gt;Troubleshooting Access and Authentication&lt;/li&gt;&lt;li&gt;Troubleshooting App/Desktop Launch&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 8: Troubleshoot Delivery Controller Issues&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Validating FlexCast Management Architecture (FMA) Services&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 9: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting VDA Registration&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 10: Troubleshoot HDX Connections&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting HDX Connections&lt;/li&gt;&lt;li&gt;Installing Scout EMS, ELIAS, and Scout Board&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>- Identify tools available for monitoring and troubleshooting Citrix Virtual Apps and Desktop.
- Examine advanced use cases for Citrix Director, including infrastructure monitoring, application probing, session recording, and integration with NetScaler Console/HDX Insight.
- Install, Configure, and Manage Citrix uberAgent.
- Understand advanced architectures and communication flows to aid with troubleshooting a Citrix Virtual Apps and Desktop Site.</objective_plain><essentials_plain>Strong foundational knowledge of:


- Windows Server and Desktop operating systems.
- Active Directory, Policies, Profiles, Networking and Hypervisors.
- Citrix Architecture and Deployment of Apps and Desktops using CVAD or Citrix DaaS</essentials_plain><audience_plain>For administrators and engineers</audience_plain><contents_plain>- Citrix Tools for Monitoring, Troubleshooting, and Automation
- Monitoring CVAD with Citrix Director
- Activity Monitoring with Session Recording
- Citrix Director and NetScaler Console Integration
- Install, Configure, and Manage Citrix uberAgent
- Introduction to Troubleshooting
- Troubleshoot Access Issues
- Troubleshoot Delivery Controller Issues
- Troubleshoot Virtual Delivery Agent (VDA) Registration Issues
- Troubleshoot HDX Connections</contents_plain><outline_plain>Module 1: Citrix Tools for Monitoring, Troubleshooting, and Automation


- Introduction to Support a Citrix Virtual Apps and Desktops Site
- Tools for Monitoring and Troubleshooting
- Tools for Automation
Module 2: Monitoring CVAD with Citrix Director


- Citrix Director Introduction
- Monitor and Interact with Users Sessions
- Infrastructure Monitor
- Application and Desktop Probing
- Cost Optimization
- Citrix Director and NetScaler Gateway
Module 3: Activity Monitoring with Session Recording


- Session Watermark
- Session Recording
Module 4: Citrix Director and NetScaler Console Integration


- Introduction to NetScaler Console
- Insight Monitoring
- Integrate Citrix Director with NetScaler Console
Module 5: Install, Configure, and Manage Citrix uberAgent


- Introduction to Citrix uberAgent
- Splunk
- Architecture Overview
- Architecture Deep Dive
- Installing and Configuring uberAgent
- uberAgent - Endpoint Configuration
- Dashboards
- Alert and Reporting
- Logging and Troubleshooting
Module 6: Introduction to Troubleshooting


- Introduction to PowerShell
- Architecture and Communication
Module 7: Troubleshoot Access Issues


- Troubleshooting StoreFront
- Troubleshooting NetScaler Gateway
- Troubleshooting Access and Authentication
- Troubleshooting App/Desktop Launch
Module 8: Troubleshoot Delivery Controller Issues


- Validating FlexCast Management Architecture (FMA) Services
Module 9: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues


- Troubleshooting VDA Registration
Module 10: Troubleshoot HDX Connections


- Troubleshooting HDX Connections
- Installing Scout EMS, ELIAS, and Scout Board</outline_plain><duration unit="d" days="2">2 jours</duration><pricelist><price country="DE" currency="EUR">1650.00</price><price country="AT" currency="EUR">1650.00</price><price country="CH" currency="CHF">1650.00</price><price country="SE" currency="EUR">1650.00</price><price country="SI" currency="EUR">1650.00</price></pricelist><miles/></course>