{"course":{"productid":26426,"modality":1,"active":true,"language":"fr","title":"Implementing Splunk IT Service Intelligence","productcode":"ISITSI","vendorcode":"SP","vendorname":"Splunk","fullproductcode":"SP-ISITSI","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/splunk-isitsi","essentials":"<p>To be successful, students should have a working understanding of the following courses:\n<\/p>\n<ul>\n<li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-sesa\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Splunk Enterprise System Administration <span class=\"fl-prod-pcode\">(SESA)<\/span><\/a><\/span><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-seda\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Splunk Enterprise Data Administration <span class=\"fl-prod-pcode\">(SEDA)<\/span><\/a><\/span><\/li><\/ul><p><strong>Or,<\/strong>\n<\/p>\n<ul>\n<li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-scla\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Splunk Enterprise Cluster Administration <span class=\"fl-prod-pcode\">(SCLA)<\/span><\/a><\/span><\/li><\/ul>","audience":"<p>Administrators<\/p>","outline":"<h4>Module 1- Key Concepts<\/h4><ul>\n<li>Basic ITSI User Interface<\/li><li>Key App Organizational Concepts<\/li><li>Useful Add-ons and Apps<\/li><li>Install ITSI Support Software<\/li><li>Identify Add-on and App Dependencies\n\n<h4>Module 2 &ndash; About Entities and Types<\/h4>\n<ul>\n<li>Entity basics<\/li><li>Entity Type basics<\/li><li>Explore existing types<\/li><li>Edit and create Entity Types<\/li><\/ul>\n\n<h4>Module 3 &ndash; Creating and Importing Entities<\/h4>\n<ul>\n<li>Manually creating entities<\/li><li>Importing entities by search<\/li><li>Entity management and retirement policies<\/li><li>Delete or retire entities<\/li><li>Monitoring entities<\/li><\/ul>\n\n<h4>Module 4 &ndash; Service Plan<\/h4>\n<ul>\n<li>Understanding service health scores<\/li><li>Defining service dependencies<\/li><li>Finding and using data for a service<\/li><li>Compile a service plan<\/li><\/ul>\n\n<h4>Module 5 &ndash; Key Performance Indicator Design<\/h4>\n<ul>\n<li>Understanding KPIs<\/li><li>KPI criteria and sources<\/li><li>Defining KPI thresholds<\/li><li>Designing a service&#039;s KPIs<\/li><\/ul>\n\n<h4>Module 6 &ndash; KPI Base Searches<\/h4>\n<ul>\n<li>Analyze a data environment<\/li><li>Identify entity-oriented KPIs<\/li><li>Creating Base Searches<\/li><li>Understanding and using pseudo entities<\/li><\/ul>\n\n<h4>Module 7 &ndash; Implementing Services<\/h4>\n<ul>\n<li>Creating the ITSI service from the plan<\/li><li>Create KPIs using base searches<\/li><li>Configure KPI lag and backfill<\/li><li>Set KPI importance<\/li><li>Calculate service health score<\/li><\/ul>\n\n<h4>Module 8 &ndash; Service Templates<\/h4>\n<ul>\n<li>About Service Templates<\/li><li>Create a template from a service<\/li><li>Create a service from a template<\/li><li>Create dependencies between services<\/li><\/ul>\n\n<h4>Module 9 &ndash; Service Sandbox<\/h4>\n<ul>\n<li>Understanding the Service Sandbox<\/li><li>Creating a file for Sandbox import<\/li><li>Import a Service Sandbox<\/li><li>Create dependencies between services<\/li><li>Perform a Service Health Score simulation<\/li><\/ul>\n\n<h4>Module 10 &ndash; Using Thresholds and Time Policies<\/h4>\n<ul>\n<li>Understanding static thresholds<\/li><li>Configure KPI thresholds<\/li><li>Use aggregate and entity-level thresholds<\/li><li>Apply time policies to thresholds<\/li><li>Create custom threshold templates<\/li><\/ul>\n\n<h4>Module &ndash; 11 Machine Learning and AI in ITSI<\/h4>\n<ul>\n<li>Understanding ML\/AI-assisted threshold types and algorithms<\/li><li>Configure adaptive thresholds<\/li><li>Configure AI Recommended thresholds<\/li><li>Create a custom adaptive threshold template<\/li><\/ul>\n\n<h4>Module 12 &ndash; Predictive Analytics<\/h4>\n<ul>\n<li>Define predictive analytics<\/li><li>Train a predictive model<\/li><li>Configure predictive analytics for services<\/li><li>Configure alerting for predicted Service Health Scores<\/li><\/ul>\n\n<h4>Module 13 &ndash; Anomaly Detection<\/h4>\n<ul>\n<li>Understanding anomaly detection<\/li><li>Configure anomaly detection for KPIs<\/li><li>Alerts for Deep Dives and Notable Event Episodes<\/li><\/ul>\n\n<h4>Module 14 &ndash; Multi-KPI Alerts and Correlation Searches<\/h4>\n<ul>\n<li>Define Multi-KPI alerts<\/li><li>Create Multi-KPI alerts<\/li><li>Understanding Correlation Searches<\/li><li>Describing existing Correlation Searches<\/li><li>Defining a Correlation Search<\/li><\/ul>\n\n<h4>Module 15 &ndash; Notable Event Aggregation Policies<\/h4>\n<ul>\n<li>Define aggregation policy capabilities<\/li><li>Modify the default aggregation policy<\/li><li>Create a custom aggregation policy<\/li><li>Describe Action Rules<\/li><li>Understand third-party integration<\/li><\/ul><\/li><\/ul>","summary":"<p>This 18-hour course is designed for administrator users who will implement Splunk IT Service Intelligence for analysts to use. <\/p>\n<p><strong>This course may be delivered in 4.5-hour sessions over four days, or may be delivered more swiftly.<\/strong><\/p>","essentials_plain":"To be successful, students should have a working understanding of the following courses:\n\n\n\n- Splunk Enterprise System Administration (SESA)\n- Splunk Enterprise Data Administration (SEDA)\nOr,\n\n\n\n- Splunk Enterprise Cluster Administration (SCLA)","audience_plain":"Administrators","outline_plain":"Module 1- Key Concepts\n\n\n- Basic ITSI User Interface\n- Key App Organizational Concepts\n- Useful Add-ons and Apps\n- Install ITSI Support Software\n- Identify Add-on and App Dependencies\n\nModule 2 \u2013 About Entities and Types\n\n\n\n- Entity basics\n- Entity Type basics\n- Explore existing types\n- Edit and create Entity Types\n\n\nModule 3 \u2013 Creating and Importing Entities\n\n\n\n- Manually creating entities\n- Importing entities by search\n- Entity management and retirement policies\n- Delete or retire entities\n- Monitoring entities\n\n\nModule 4 \u2013 Service Plan\n\n\n\n- Understanding service health scores\n- Defining service dependencies\n- Finding and using data for a service\n- Compile a service plan\n\n\nModule 5 \u2013 Key Performance Indicator Design\n\n\n\n- Understanding KPIs\n- KPI criteria and sources\n- Defining KPI thresholds\n- Designing a service's KPIs\n\n\nModule 6 \u2013 KPI Base Searches\n\n\n\n- Analyze a data environment\n- Identify entity-oriented KPIs\n- Creating Base Searches\n- Understanding and using pseudo entities\n\n\nModule 7 \u2013 Implementing Services\n\n\n\n- Creating the ITSI service from the plan\n- Create KPIs using base searches\n- Configure KPI lag and backfill\n- Set KPI importance\n- Calculate service health score\n\n\nModule 8 \u2013 Service Templates\n\n\n\n- About Service Templates\n- Create a template from a service\n- Create a service from a template\n- Create dependencies between services\n\n\nModule 9 \u2013 Service Sandbox\n\n\n\n- Understanding the Service Sandbox\n- Creating a file for Sandbox import\n- Import a Service Sandbox\n- Create dependencies between services\n- Perform a Service Health Score simulation\n\n\nModule 10 \u2013 Using Thresholds and Time Policies\n\n\n\n- Understanding static thresholds\n- Configure KPI thresholds\n- Use aggregate and entity-level thresholds\n- Apply time policies to thresholds\n- Create custom threshold templates\n\n\nModule \u2013 11 Machine Learning and AI in ITSI\n\n\n\n- Understanding ML\/AI-assisted threshold types and algorithms\n- Configure adaptive thresholds\n- Configure AI Recommended thresholds\n- Create a custom adaptive threshold template\n\n\nModule 12 \u2013 Predictive Analytics\n\n\n\n- Define predictive analytics\n- Train a predictive model\n- Configure predictive analytics for services\n- Configure alerting for predicted Service Health Scores\n\n\nModule 13 \u2013 Anomaly Detection\n\n\n\n- Understanding anomaly detection\n- Configure anomaly detection for KPIs\n- Alerts for Deep Dives and Notable Event Episodes\n\n\nModule 14 \u2013 Multi-KPI Alerts and Correlation Searches\n\n\n\n- Define Multi-KPI alerts\n- Create Multi-KPI alerts\n- Understanding Correlation Searches\n- Describing existing Correlation Searches\n- Defining a Correlation Search\n\n\nModule 15 \u2013 Notable Event Aggregation Policies\n\n\n\n- Define aggregation policy capabilities\n- Modify the default aggregation policy\n- Create a custom aggregation policy\n- Describe Action Rules\n- Understand third-party integration","summary_plain":"This 18-hour course is designed for administrator users who will implement Splunk IT Service Intelligence for analysts to use. \n\nThis course may be delivered in 4.5-hour sessions over four days, or may be delivered more swiftly.","skill_level":"Beginner","version":"4.15","duration":{"unit":"d","value":0,"formatted":"18 heures"},"pricelist":{"List Price":{"US":{"country":"US","currency":"USD","taxrate":null,"price":2000},"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":1670},"PL":{"country":"PL","currency":"USD","taxrate":23,"price":2000},"IT":{"country":"IT","currency":"USD","taxrate":20,"price":2000},"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":2000},"CA":{"country":"CA","currency":"CAD","taxrate":null,"price":2760},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":2200}}},"lastchanged":"2026-01-23T17:46:49+01:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/26426","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/splunk-isitsi"}}