{"course":{"productid":25920,"modality":1,"active":true,"language":"fr","title":"Implementing IT Service Intelligence","productcode":"ISI","vendorcode":"SP","vendorname":"Splunk","fullproductcode":"SP-ISI","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/splunk-isi","objective":"<ul>\n<li>IT Service Intelligence analyst user training<\/li><li>Deployment and Initial Configuration<\/li><li>Designing, Implementing Services and Searches<\/li><li>Defining and Adding Entities<\/li><li>Defining Service Templates, and User Access<\/li><li>Using Predictive Analytics<\/li><li>Customization, Maintenance, Troubleshooting<\/li><li>Creating and Defining Correlation Searches and Event Aggregation<\/li><\/ul>","essentials":"<p>To be successful, students should have a solid understanding of the following module:<\/p>\n<ul>\n<li>Splunk Fundamentals 1, 2 or 3 (Retired)<\/li><\/ul><p>Or the following single-subject modules:<\/p>\n<ul>\n<li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/product\/splunk-its\">Intro to Splunk <span class=\"fl-prod-pcode\">(ITS)<\/span><\/a><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-suf\">Using Fields <span class=\"fl-prod-pcode\">(SUF)<\/span><\/a><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/product\/splunk-sra\">Scheduling Reports & Alerts <span class=\"fl-prod-pcode\">(SRA)<\/span><\/a><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/product\/splunk-svz\">Visualizations <span class=\"fl-prod-pcode\">(SVZ)<\/span><\/a><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-wwt\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Working with Time <span class=\"fl-prod-pcode\">(WWT)<\/span><\/a><\/span><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-lls\">Leveraging Lookups and Subsearches <span class=\"fl-prod-pcode\">(LLS)<\/span><\/a><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-sclas\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Correlation Analysis <span class=\"fl-prod-pcode\">(SCLAS)<\/span><\/a><\/span><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/product\/splunk-suh\">Search Under the Hood <span class=\"fl-prod-pcode\">(SUH)<\/span><\/a><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-sso\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Search Optimization <span class=\"fl-prod-pcode\">(SSO)<\/span><\/a><\/span><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/product\/splunk-iko\">Intro to Knowledge Objects <span class=\"fl-prod-pcode\">(IKO)<\/span><\/a><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-cko\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Creating Knowledge Objects <span class=\"fl-prod-pcode\">(CKO)<\/span><\/a><\/span><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-cfe\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Creating Field Extractions <span class=\"fl-prod-pcode\">(CFE)<\/span><\/a><\/span><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-edl\">Enriching Data with Lookups <span class=\"fl-prod-pcode\">(EDL)<\/span><\/a><\/li><li><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-sdm\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Data Models <span class=\"fl-prod-pcode\">(SDM)<\/span><\/a><\/span><\/li><li><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-itd\">Introduction to Dashboards <span class=\"fl-prod-pcode\">(ITD)<\/span><\/a><\/li><\/ul><p>Students should also have completed the following courses:<\/p>\n<ul>\n<li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-sesa\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Splunk Enterprise System Administration <span class=\"fl-prod-pcode\">(SESA)<\/span><\/a><\/span><\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/splunk-seda\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Splunk Enterprise Data Administration <span class=\"fl-prod-pcode\">(SEDA)<\/span><\/a><\/span><\/li><\/ul>","audience":"<p>This 18 hour course is designed for administrator users who will implement Splunk IT Service Intelligence for analysts to use. The first day includes the day of content from Using Splunk IT Service Intelligence.<\/p>","contents":"<p>Those who will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.<\/p>\n<p><strong>Please note that this class may run over four days, with 4.5 hour sessions each day, for a total of 18 hours of content.<\/strong><\/p>","outline":"<h4>Module 1 - Deployment and Initial Configuration<\/h4><ul>\n<li>Understand IT Service Intelligence licensing<\/li><li>Describe factors affecting IT Service Intelligence performance<\/li><li>Identify IT Service Intelligence components<\/li><li>Configure IT Service Intelligence roles<\/li><li>Configure IT Service Intelligence modules<\/li><li>Describe IT Service Intelligence deployment options<\/li><li>List IT Service Intelligence hardware recommendations<\/li><li>Describe the installation procedure<\/li><li>Understand IT Service Intelligence licensing<\/li><li>Describe factors affecting IT Service Intelligence performance<\/li><li>Identify IT Service Intelligence components<\/li><li>Configure IT Service Intelligence roles<\/li><li>Configure IT Service Intelligence modules<\/li><\/ul><h4>Module 2 - Designing Services<\/h4><ul>\n<li>Giving customer requirements, plan ITSI services<\/li><li>Design service KPI properties, such as schedules, importance, and thresholds<\/li><li>Identify entity-oriented KPIs<\/li><li>Identify dependencies between services<\/li><\/ul><h4>Module 3 - Data Audit and Base Searches<\/h4><ul>\n<li>Analyze a data environment based on implementation requirements<\/li><li>Identify necessary data sources for KPIs<\/li><li>Plan data intake for IT Service Intelligence configuration<\/li><li>Implement base searches to support service design<\/li><\/ul><h4>Module 4 - Implementing Services<\/h4><ul>\n<li>Use a service design to implement services in IT Service Intelligence<\/li><li>Create KPIs using base searches<\/li><li>Configure basic KPI settings for calculation and aggregation<\/li><li>Configure KPI lag and backfill<\/li><li>Set KPI importance<\/li><li>Calculate service health score<\/li><\/ul><h4>Module 5 - Thresholds and Time Policies<\/h4><ul>\n<li>Configure KPI thresholds<\/li><li>Use aggregate and entity-level thresholds<\/li><li>Use static and adaptive thresholds<\/li><li>Apply time policies to thresholds<\/li><li>Create custom threshold templates<\/li><\/ul><h4>Module 6 - Entities and Modules<\/h4><ul>\n<li>Add KPIs to services from modules<\/li><li>Identify good use cases for entities<\/li><li>Define entities in services<\/li><li>Use entities in KPI searches<\/li><li>Use pseudo entities in KPI searches<\/li><\/ul><h4>Module 7 - Templates and Dependencies<\/h4><ul>\n<li>Define service template use cases<\/li><li>Create service templates<\/li><li>Create new services from templates<\/li><li>Create dependencies between services<\/li><\/ul><h4>Module 8 - Anomaly Detection and Predictive Analytics<\/h4><ul>\n<li>Define anomaly detection capabilities<\/li><li>Configure anomaly detection for KPIs<\/li><li>Configure predictive analytics for services<\/li><\/ul><h4>Module 9 - Access Control<\/h4><ul>\n<li>Identify ITSI roles and capabilities<\/li><li>Describe service level roles and team ownership<\/li><li>Modify ITSI menu options<\/li><li>Control access to ITSI views<\/li><\/ul><h4>Module 10 - Customization, Maintenance, Troubleshooting<\/h4><ul>\n<li>Use backup and restore tools<\/li><li>Install content packs<\/li><li>Use maintenance mode for services and entities<\/li><li>Understand the ITSI REST interface<\/li><li>ITSI troubleshooting<\/li><\/ul><h4>Module 11 - Correlation Searches and Multi-KPI Alerts<\/h4><ul>\n<li>Define new correlation searches<\/li><li>Define Multi-KPI alerts<\/li><li>Manage notable event storage<\/li><\/ul><h4>Module 12 - Aggregation Policies<\/h4><ul>\n<li>Define aggregation policy capabilities<\/li><li>Modify the default aggregation policy<\/li><li>Understand Smart Mode<\/li><li>Create new aggregation policies<\/li><li>Use aggregation policies to automate notable event response<\/li><\/ul>","objective_plain":"- IT Service Intelligence analyst user training\n- Deployment and Initial Configuration\n- Designing, Implementing Services and Searches\n- Defining and Adding Entities\n- Defining Service Templates, and User Access\n- Using Predictive Analytics\n- Customization, Maintenance, Troubleshooting\n- Creating and Defining Correlation Searches and Event Aggregation","essentials_plain":"To be successful, students should have a solid understanding of the following module:\n\n\n- Splunk Fundamentals 1, 2 or 3 (Retired)\nOr the following single-subject modules:\n\n\n- Intro to Splunk (ITS)\n- Using Fields (SUF)\n- Scheduling Reports & Alerts (SRA)\n- Visualizations (SVZ)\n- Working with Time (WWT)\n- Leveraging Lookups and Subsearches (LLS)\n- Correlation Analysis (SCLAS)\n- Search Under the Hood (SUH)\n- Search Optimization (SSO)\n- Intro to Knowledge Objects (IKO)\n- Creating Knowledge Objects (CKO)\n- Creating Field Extractions (CFE)\n- Enriching Data with Lookups (EDL)\n- \n- Data Models (SDM)\n- Introduction to Dashboards (ITD)\nStudents should also have completed the following courses:\n\n\n- Splunk Enterprise System Administration (SESA)\n- Splunk Enterprise Data Administration (SEDA)","audience_plain":"This 18 hour course is designed for administrator users who will implement Splunk IT Service Intelligence for analysts to use. The first day includes the day of content from Using Splunk IT Service Intelligence.","contents_plain":"Those who will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.\n\nPlease note that this class may run over four days, with 4.5 hour sessions each day, for a total of 18 hours of content.","outline_plain":"Module 1 - Deployment and Initial Configuration\n\n\n- Understand IT Service Intelligence licensing\n- Describe factors affecting IT Service Intelligence performance\n- Identify IT Service Intelligence components\n- Configure IT Service Intelligence roles\n- Configure IT Service Intelligence modules\n- Describe IT Service Intelligence deployment options\n- List IT Service Intelligence hardware recommendations\n- Describe the installation procedure\n- Understand IT Service Intelligence licensing\n- Describe factors affecting IT Service Intelligence performance\n- Identify IT Service Intelligence components\n- Configure IT Service Intelligence roles\n- Configure IT Service Intelligence modules\nModule 2 - Designing Services\n\n\n- Giving customer requirements, plan ITSI services\n- Design service KPI properties, such as schedules, importance, and thresholds\n- Identify entity-oriented KPIs\n- Identify dependencies between services\nModule 3 - Data Audit and Base Searches\n\n\n- Analyze a data environment based on implementation requirements\n- Identify necessary data sources for KPIs\n- Plan data intake for IT Service Intelligence configuration\n- Implement base searches to support service design\nModule 4 - Implementing Services\n\n\n- Use a service design to implement services in IT Service Intelligence\n- Create KPIs using base searches\n- Configure basic KPI settings for calculation and aggregation\n- Configure KPI lag and backfill\n- Set KPI importance\n- Calculate service health score\nModule 5 - Thresholds and Time Policies\n\n\n- Configure KPI thresholds\n- Use aggregate and entity-level thresholds\n- Use static and adaptive thresholds\n- Apply time policies to thresholds\n- Create custom threshold templates\nModule 6 - Entities and Modules\n\n\n- Add KPIs to services from modules\n- Identify good use cases for entities\n- Define entities in services\n- Use entities in KPI searches\n- Use pseudo entities in KPI searches\nModule 7 - Templates and Dependencies\n\n\n- Define service template use cases\n- Create service templates\n- Create new services from templates\n- Create dependencies between services\nModule 8 - Anomaly Detection and Predictive Analytics\n\n\n- Define anomaly detection capabilities\n- Configure anomaly detection for KPIs\n- Configure predictive analytics for services\nModule 9 - Access Control\n\n\n- Identify ITSI roles and capabilities\n- Describe service level roles and team ownership\n- Modify ITSI menu options\n- Control access to ITSI views\nModule 10 - Customization, Maintenance, Troubleshooting\n\n\n- Use backup and restore tools\n- Install content packs\n- Use maintenance mode for services and entities\n- Understand the ITSI REST interface\n- ITSI troubleshooting\nModule 11 - Correlation Searches and Multi-KPI Alerts\n\n\n- Define new correlation searches\n- Define Multi-KPI alerts\n- Manage notable event storage\nModule 12 - Aggregation Policies\n\n\n- Define aggregation policy capabilities\n- Modify the default aggregation policy\n- Understand Smart Mode\n- Create new aggregation policies\n- Use aggregation policies to automate notable event response","version":"4.11","duration":{"unit":"d","value":0,"formatted":"18 heures"},"pricelist":{"List Price":{"PL":{"country":"PL","currency":"USD","taxrate":23,"price":2000},"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":2000},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":220}}},"lastchanged":"2025-06-19T00:37:24+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/25920","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/splunk-isi"}}