{"course":{"productid":29765,"modality":6,"active":true,"language":"fr","title":"Field Service Management (FSM) Implementation","productcode":"FSM","vendorcode":"SQ","vendorname":"ServiceNow","fullproductcode":"SQ-FSM","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/servicenow-fsm","objective":"<ul>\n<li>Identify implementation stakeholders, resources, and contributors to success<\/li><li>Validate foundational data and relationships (locations, groups, users, customers, accounts, contacts, stockrooms, products, assets, etc.)<\/li><li>Recall geolocation capabilities, benefits, and configuration options<\/li><li>Configure field service business process lifecycle, state flows, assignment methods, and add-on settings<\/li><li>Configure a work order approval workflow<\/li><li>Configure work order and task form views<\/li><li>Leverage work order templates to streamline work management activities<\/li><li>Create a questionnaire using survey designer<\/li><li>Create and manage skills<\/li><li>Assess skills calculations and configuration options<\/li><li>Create advanced maintenance plans and schedules<\/li><li>Evaluate scheduling and dispatch capabilities<\/li><li>Configure scheduling and dispatch tools for optimal experience<\/li><li>Inspect the dynamic scheduling configuration, process, and calculations<\/li><li>Configure dynamic scheduling to solve for specific business requirements<\/li><li>Assess the part sourcing and transfer process and configuration options<\/li><li>Automate transfer order line task assignment using flow designer<\/li><li>Configure time recording categories, rate types, and time sheet policies<\/li><li>Configure appointment booking services<\/li><li>Create a targeted communication<\/li><li>Configure contextual search for knowledge<\/li><li>Evaluate key considerations for implementing field service mobile<\/li><li>Evaluate customer experience capabilities<\/li><\/ul>","essentials":"<h5>Mandatory Prerequisites:<\/h5><ul>\n<li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/servicenow-fsm\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Field Service Management (FSM) Implementation <span class=\"fl-prod-pcode\">(FSM)<\/span><\/a><\/span><\/li><\/ul>\n<h5>Recommended Prerequisites:<\/h5><ul>\n<li>ServiceNow Platform Implementation (Instructor-led or On Demand)<\/li><li>Flow Designer: Create a Flow<\/li><li>Flow Designer: Create Subflows and Actions<\/li><li>Field Service Part Sourcing and Transfer Fundamentals<\/li><li>Dynamic Scheduling Fundamentals<\/li><\/ul>","summary":"<p>Learn practical skills to accelerate the implementation of field service management applications and related functionality, most of which may be configured using a low-code or no-code approach.  This 2-day course is designed for Implementation Specialists responsible for setup and configuration of the Field Service Management application and related functionality. A combination of lectures, demonstrations, topic debriefs, hands-on lab exercises, and knowledge checks helps learners develop relevant skills for successful field service management implementations.<\/p>\n<p>An exam voucher is included in the course price.<\/p>","objective_plain":"- Identify implementation stakeholders, resources, and contributors to success\n- Validate foundational data and relationships (locations, groups, users, customers, accounts, contacts, stockrooms, products, assets, etc.)\n- Recall geolocation capabilities, benefits, and configuration options\n- Configure field service business process lifecycle, state flows, assignment methods, and add-on settings\n- Configure a work order approval workflow\n- Configure work order and task form views\n- Leverage work order templates to streamline work management activities\n- Create a questionnaire using survey designer\n- Create and manage skills\n- Assess skills calculations and configuration options\n- Create advanced maintenance plans and schedules\n- Evaluate scheduling and dispatch capabilities\n- Configure scheduling and dispatch tools for optimal experience\n- Inspect the dynamic scheduling configuration, process, and calculations\n- Configure dynamic scheduling to solve for specific business requirements\n- Assess the part sourcing and transfer process and configuration options\n- Automate transfer order line task assignment using flow designer\n- Configure time recording categories, rate types, and time sheet policies\n- Configure appointment booking services\n- Create a targeted communication\n- Configure contextual search for knowledge\n- Evaluate key considerations for implementing field service mobile\n- Evaluate customer experience capabilities","essentials_plain":"Mandatory Prerequisites:\n\n\n- Field Service Management (FSM) Implementation (FSM)\n\nRecommended Prerequisites:\n\n\n- ServiceNow Platform Implementation (Instructor-led or On Demand)\n- Flow Designer: Create a Flow\n- Flow Designer: Create Subflows and Actions\n- Field Service Part Sourcing and Transfer Fundamentals\n- Dynamic Scheduling Fundamentals","summary_plain":"Learn practical skills to accelerate the implementation of field service management applications and related functionality, most of which may be configured using a low-code or no-code approach.  This 2-day course is designed for Implementation Specialists responsible for setup and configuration of the Field Service Management application and related functionality. A combination of lectures, demonstrations, topic debriefs, hands-on lab exercises, and knowledge checks helps learners develop relevant skills for successful field service management implementations.\n\nAn exam voucher is included in the course price.","version":"1.0","duration":{"unit":"d","value":2,"formatted":"2 jours"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":1786},"CH":{"country":"CH","currency":"EUR","taxrate":8.1,"price":1786},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":1786}}},"lastchanged":"2026-03-19T17:09:34+01:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/29765","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/servicenow-fsm"}}