{"course":{"productid":29764,"modality":6,"active":true,"language":"fr","title":"Event Management Fundamentals","productcode":"EMF","vendorcode":"SQ","vendorname":"ServiceNow","fullproductcode":"SQ-EMF","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/servicenow-emf","objective":"<ul>\n<li>Describe the capabilities and benefits of ITOM Health Event Management how it fits into the ITOM application suite<\/li><li>Learn to navigate key Event Management application components (e.g., operator workspace, dashboards, alert intelligence)<\/li><li>Capture and record events<\/li><li>Generate meaningful alerts from events<\/li><li>Create actionable tasks, such as incidents, from alerts<\/li><li>Use Agent Client Collector monitoring<\/li><\/ul>","essentials":"<p>The following prerequisites are recommended, but not required:<\/p>\n<p><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/servicenow-snaf\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>ServiceNow Administration Fundamentals <span class=\"fl-prod-pcode\">(SNAF)<\/span><\/a><\/span><\/p>","audience":"<p>The ServiceNow Event Management Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with events and alerts. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities: \n<\/p>\n<ul>\n<li>ServiceNow Implementer<\/li><li>ServiceNow System Administrator<\/li><\/ul><p>\nYou will receive an exam voucher as part of the course materials.<\/p>","summary":"<p>Learn how to enable service-centric operations management by configuring Event Management in ServiceNow. Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in native and third-party monitoring systems acted upon as alerts, and other tasks, in ServiceNow. In this two-day Event Management Fundamentals course, attendees learn how to enable service-centric operations management by configuring Event Management in ServiceNow.<\/p>\n<p>An exam voucher is included in the course price.<\/p>","objective_plain":"- Describe the capabilities and benefits of ITOM Health Event Management how it fits into the ITOM application suite\n- Learn to navigate key Event Management application components (e.g., operator workspace, dashboards, alert intelligence)\n- Capture and record events\n- Generate meaningful alerts from events\n- Create actionable tasks, such as incidents, from alerts\n- Use Agent Client Collector monitoring","essentials_plain":"The following prerequisites are recommended, but not required:\n\nServiceNow Administration Fundamentals (SNAF)","audience_plain":"The ServiceNow Event Management Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with events and alerts. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities: \n\n\n\n- ServiceNow Implementer\n- ServiceNow System Administrator\n\nYou will receive an exam voucher as part of the course materials.","summary_plain":"Learn how to enable service-centric operations management by configuring Event Management in ServiceNow. Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in native and third-party monitoring systems acted upon as alerts, and other tasks, in ServiceNow. In this two-day Event Management Fundamentals course, attendees learn how to enable service-centric operations management by configuring Event Management in ServiceNow.\n\nAn exam voucher is included in the course price.","version":"1.0","duration":{"unit":"d","value":2,"formatted":"2 jours"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":1786},"CH":{"country":"CH","currency":"EUR","taxrate":8.1,"price":1786},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":1786}}},"lastchanged":"2024-04-08T20:27:03+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/29764","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/servicenow-emf"}}