{"course":{"productid":36661,"modality":1,"active":true,"language":"fr","title":"Horizon Troubleshooting","productcode":"HT","vendorcode":"OM","vendorname":"OMNISSA","fullproductcode":"OM-HT","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/omnissa-ht","objective":"<ul>\n<li>Develop a structured approach to troubleshooting.<\/li><li>Resolve common issues that occur in a Horizon environment.<\/li><li>Discuss Horizon Connection Server advanced configurations.<\/li><li>Interpret Horizon Connection Server logs.<\/li><li>Identify Unified Access Gateway configuration and certificate problems.<\/li><li>Describe BLAST configuration verification using logs and settings.<\/li><li>Describe how Horizon connections work and how to troubleshoot issues.<\/li><li>Describe the use of TLS\/ SSL certificates in Horizon and list troubleshooting steps for common problems.<\/li><li>Describe Cloud Pod Architecture troubleshooting scenarios.<\/li><li>Learn about the command line tools available.<\/li><li>Learn the importance of optimizing Windows for use in Horizon and learn what should be optimized to improve system performance and reliability.<\/li><li>Discuss how to troubleshoot problems related to instant clone VMs.<\/li><li>Identify steps that you can follow to solve problems related to Horizon Client.<\/li><li>Discuss troubleshooting steps applicable to device redirection in HorizonTroubleshoot redirection common problems.<\/li><\/ul>","essentials":"<p>Recommended:<\/p>\n<ul>\n<li>A working knowledge of Omnissa Horizon infrastructure<\/li><li>A background in End-User Computing<\/li><li>Completed <span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/omnissa-hdm\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Horizon Deploy and Manage <span class=\"fl-prod-pcode\">(HDM)<\/span><\/a><\/span> course<\/li><\/ul>","audience":"<p>Intermediate to advanced practitioners that support Horizon 8 environments.<\/p>","contents":"<h5>1 Course introduction<\/h5><ul>\n<li>Introductions and course logistics<\/li><li>Course objectives<\/li><\/ul><h5>2 Review of Omnissa Horizon<\/h5><ul>\n<li>Review Horizon 8 architecture<\/li><\/ul><h5>3 Introduction to troubleshooting<\/h5><ul>\n<li>How to troubleshoot<\/li><li>Troubleshooting resources<\/li><\/ul><h5>4 Horizon infrastructure troubleshooting<\/h5><ul>\n<li>Horizon Connection Server general troubleshooting<\/li><li>Active Directory Lightweight Directory Service replication<\/li><li>Working with Horizon Connection Server logs<\/li><\/ul><h5>5 Unified Access Gateway troubleshooting<\/h5><ul>\n<li>Unified Access Gateway deployment errors<\/li><li>Monitor the Unified Access Gateway<\/li><li>Troubleshoot a Unified Access Gateway Certificate<\/li><li>Tools for troubleshooting connections on the Unified Access Gateway<\/li><li>Troubleshooting the Unified Access Gateway<\/li><\/ul><h5>6 Blast configuration verification<\/h5><ul>\n<li>How to verify the current Blast configuration<\/li><\/ul><h5>7 Blast optimization<\/h5><ul>\n<li>Blast optimization overview<\/li><li>Optimizing Blast for Wide Area Networks<\/li><li>Work from home and home office to cloud<\/li><li>Optimizing for quality<\/li><\/ul><h5>8 Horizon connections troubleshooting<\/h5><ul>\n<li>Understanding Horizon connections<\/li><li>Horizon connections load balancing<\/li><li>Troubleshooting Horizon connections<\/li><li>Key ports and protocols<\/li><li>Black screen<\/li><\/ul><h5>9 TLS certificate troubleshooting<\/h5><ul>\n<li>Horizon 8 TLS certificates<\/li><li>Troubleshooting TLS certificates in Horizon 8<\/li><\/ul><h5>10 Cloud Pod architecture troubleshooting<\/h5><ul>\n<li>Cloud Pod architecture troubleshooting<\/li><\/ul><h5>11 Command line tools<\/h5><ul>\n<li>About the command line tools and how to use them<\/li><li>Backing up and restoring Horizon 8 databases<\/li><\/ul><h5>12 Troubleshooting machines and desktops<\/h5><ul>\n<li>Help Desk tool deep dive<\/li><li>Troubleshooting machines and desktops<\/li><li>Troubleshooting Linux desktops<\/li><\/ul><h5>13 Optimizing Windows desktops and servers<\/h5><ul>\n<li>Why optimize a Windows image?<\/li><li>Windows OS optimization tool for Horizon<\/li><li>Using automation to build optimized Windows images<\/li><\/ul><h5>14 Troubleshooting instant clones<\/h5><ul>\n<li>Troubleshooting instant clones<\/li><\/ul><h5>15 Troubleshooting Horizon Client<\/h5><ul>\n<li>Horizon Client for Windows<\/li><li>Horizon Client for Linux<\/li><li>Horizon Client for Mac<\/li><li>Horizon Web Client (HTML Access)<\/li><\/ul><h5>16 Troubleshooting device redirection<\/h5><ul>\n<li>Device redirection<\/li><li>Nested RDSH redirection<\/li><\/ul>","outline":"<h5>1 Course introduction<\/h5><ul>\n<li>Introductions and course logistics<\/li><li>Course objectives<\/li><\/ul><h5>2 Review of Omnissa Horizon<\/h5><ul>\n<li>Review Horizon 8 architecture<\/li><\/ul><h5>3 Introduction to troubleshooting<\/h5><ul>\n<li>How to troubleshoot<\/li><li>Troubleshooting resources<\/li><\/ul><h5>4 Horizon infrastructure troubleshooting<\/h5><ul>\n<li>Horizon Connection Server general troubleshooting<\/li><li>Active Directory Lightweight Directory Service replication<\/li><li>Working with Horizon Connection Server logs<\/li><\/ul><h5>5 Unified Access Gateway troubleshooting<\/h5><ul>\n<li>Unified Access Gateway deployment errors<\/li><li>Monitor the Unified Access Gateway<\/li><li>Troubleshoot a Unified Access Gateway Certificate<\/li><li>Tools for troubleshooting connections on the Unified Access Gateway<\/li><li>Troubleshooting the Unified Access Gateway<\/li><\/ul><h5>6 Blast configuration verification<\/h5><ul>\n<li>How to verify the current Blast configuration<\/li><\/ul><h5>7 Blast optimization<\/h5><ul>\n<li>Blast optimization overview<\/li><li>Optimizing Blast for Wide Area Networks<\/li><li>Work from home and home office to cloud<\/li><li>Optimizing for quality<\/li><\/ul><h5>8 Horizon connections troubleshooting<\/h5><ul>\n<li>Understanding Horizon connections<\/li><li>Horizon connections load balancing<\/li><li>Troubleshooting Horizon connections<\/li><li>Key ports and protocols<\/li><li>Black screen<\/li><\/ul><h5>9 TLS certificate troubleshooting<\/h5><ul>\n<li>Horizon 8 TLS certificates<\/li><li>Troubleshooting TLS certificates in Horizon 8<\/li><\/ul><h5>10 Cloud Pod architecture troubleshooting<\/h5><ul>\n<li>Cloud Pod architecture troubleshooting<\/li><\/ul><h5>11 Command line tools<\/h5><ul>\n<li>About the command line tools and how to use them<\/li><li>Backing up and restoring Horizon 8 databases<\/li><\/ul><h5>12 Troubleshooting machines and desktops<\/h5><ul>\n<li>Help Desk tool deep dive<\/li><li>Troubleshooting machines and desktops<\/li><li>Troubleshooting Linux desktops<\/li><\/ul><h5>13 Optimizing Windows desktops and servers<\/h5><ul>\n<li>Why optimize a Windows image?<\/li><li>Windows OS optimization tool for Horizon<\/li><li>Using automation to build optimized Windows images<\/li><\/ul><h5>14 Troubleshooting instant clones<\/h5><ul>\n<li>Troubleshooting instant clones<\/li><\/ul><h5>15 Troubleshooting Horizon Client<\/h5><ul>\n<li>Horizon Client for Windows<\/li><li>Horizon Client for Linux<\/li><li>Horizon Client for Mac<\/li><li>Horizon Web Client (HTML Access)<\/li><\/ul><h5>16 Troubleshooting device redirection<\/h5><ul>\n<li>Device redirection<\/li><li>Nested RDSH redirection<\/li><\/ul>","summary":"<p>Delivered by an Omnissa Certified Instructor, the Horizon 8: Troubleshooting course provides common Horizon infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and ensuring solutions are effective and free of side effects in real-world environments.<\/p>","objective_plain":"- Develop a structured approach to troubleshooting.\n- Resolve common issues that occur in a Horizon environment.\n- Discuss Horizon Connection Server advanced configurations.\n- Interpret Horizon Connection Server logs.\n- Identify Unified Access Gateway configuration and certificate problems.\n- Describe BLAST configuration verification using logs and settings.\n- Describe how Horizon connections work and how to troubleshoot issues.\n- Describe the use of TLS\/ SSL certificates in Horizon and list troubleshooting steps for common problems.\n- Describe Cloud Pod Architecture troubleshooting scenarios.\n- Learn about the command line tools available.\n- Learn the importance of optimizing Windows for use in Horizon and learn what should be optimized to improve system performance and reliability.\n- Discuss how to troubleshoot problems related to instant clone VMs.\n- Identify steps that you can follow to solve problems related to Horizon Client.\n- Discuss troubleshooting steps applicable to device redirection in HorizonTroubleshoot redirection common problems.","essentials_plain":"Recommended:\n\n\n- A working knowledge of Omnissa Horizon infrastructure\n- A background in End-User Computing\n- Completed Horizon Deploy and Manage (HDM) course","audience_plain":"Intermediate to advanced practitioners that support Horizon 8 environments.","contents_plain":"1 Course introduction\n\n\n- Introductions and course logistics\n- Course objectives\n2 Review of Omnissa Horizon\n\n\n- Review Horizon 8 architecture\n3 Introduction to troubleshooting\n\n\n- How to troubleshoot\n- Troubleshooting resources\n4 Horizon infrastructure troubleshooting\n\n\n- Horizon Connection Server general troubleshooting\n- Active Directory Lightweight Directory Service replication\n- Working with Horizon Connection Server logs\n5 Unified Access Gateway troubleshooting\n\n\n- Unified Access Gateway deployment errors\n- Monitor the Unified Access Gateway\n- Troubleshoot a Unified Access Gateway Certificate\n- Tools for troubleshooting connections on the Unified Access Gateway\n- Troubleshooting the Unified Access Gateway\n6 Blast configuration verification\n\n\n- How to verify the current Blast configuration\n7 Blast optimization\n\n\n- Blast optimization overview\n- Optimizing Blast for Wide Area Networks\n- Work from home and home office to cloud\n- Optimizing for quality\n8 Horizon connections troubleshooting\n\n\n- Understanding Horizon connections\n- Horizon connections load balancing\n- Troubleshooting Horizon connections\n- Key ports and protocols\n- Black screen\n9 TLS certificate troubleshooting\n\n\n- Horizon 8 TLS certificates\n- Troubleshooting TLS certificates in Horizon 8\n10 Cloud Pod architecture troubleshooting\n\n\n- Cloud Pod architecture troubleshooting\n11 Command line tools\n\n\n- About the command line tools and how to use them\n- Backing up and restoring Horizon 8 databases\n12 Troubleshooting machines and desktops\n\n\n- Help Desk tool deep dive\n- Troubleshooting machines and desktops\n- Troubleshooting Linux desktops\n13 Optimizing Windows desktops and servers\n\n\n- Why optimize a Windows image?\n- Windows OS optimization tool for Horizon\n- Using automation to build optimized Windows images\n14 Troubleshooting instant clones\n\n\n- Troubleshooting instant clones\n15 Troubleshooting Horizon Client\n\n\n- Horizon Client for Windows\n- Horizon Client for Linux\n- Horizon Client for Mac\n- Horizon Web Client (HTML Access)\n16 Troubleshooting device redirection\n\n\n- Device redirection\n- Nested RDSH redirection","outline_plain":"1 Course introduction\n\n\n- Introductions and course logistics\n- Course objectives\n2 Review of Omnissa Horizon\n\n\n- Review Horizon 8 architecture\n3 Introduction to troubleshooting\n\n\n- How to troubleshoot\n- Troubleshooting resources\n4 Horizon infrastructure troubleshooting\n\n\n- Horizon Connection Server general troubleshooting\n- Active Directory Lightweight Directory Service replication\n- Working with Horizon Connection Server logs\n5 Unified Access Gateway troubleshooting\n\n\n- Unified Access Gateway deployment errors\n- Monitor the Unified Access Gateway\n- Troubleshoot a Unified Access Gateway Certificate\n- Tools for troubleshooting connections on the Unified Access Gateway\n- Troubleshooting the Unified Access Gateway\n6 Blast configuration verification\n\n\n- How to verify the current Blast configuration\n7 Blast optimization\n\n\n- Blast optimization overview\n- Optimizing Blast for Wide Area Networks\n- Work from home and home office to cloud\n- Optimizing for quality\n8 Horizon connections troubleshooting\n\n\n- Understanding Horizon connections\n- Horizon connections load balancing\n- Troubleshooting Horizon connections\n- Key ports and protocols\n- Black screen\n9 TLS certificate troubleshooting\n\n\n- Horizon 8 TLS certificates\n- Troubleshooting TLS certificates in Horizon 8\n10 Cloud Pod architecture troubleshooting\n\n\n- Cloud Pod architecture troubleshooting\n11 Command line tools\n\n\n- About the command line tools and how to use them\n- Backing up and restoring Horizon 8 databases\n12 Troubleshooting machines and desktops\n\n\n- Help Desk tool deep dive\n- Troubleshooting machines and desktops\n- Troubleshooting Linux desktops\n13 Optimizing Windows desktops and servers\n\n\n- Why optimize a Windows image?\n- Windows OS optimization tool for Horizon\n- Using automation to build optimized Windows images\n14 Troubleshooting instant clones\n\n\n- Troubleshooting instant clones\n15 Troubleshooting Horizon Client\n\n\n- Horizon Client for Windows\n- Horizon Client for Linux\n- Horizon Client for Mac\n- Horizon Web Client (HTML Access)\n16 Troubleshooting device redirection\n\n\n- Device redirection\n- Nested RDSH redirection","summary_plain":"Delivered by an Omnissa Certified Instructor, the Horizon 8: Troubleshooting course provides common Horizon infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and ensuring solutions are effective and free of side effects in real-world environments.","version":"8.0","duration":{"unit":"d","value":3,"formatted":"3 jours"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":3300},"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":3250},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":3300},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":3300},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":3300},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":3300}}},"lastchanged":"2026-03-26T16:36:02+01:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/36661","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/omnissa-ht"}}