{"course":{"productid":37396,"modality":1,"active":true,"language":"fr","title":"ITIL Plan, Implement and Control (Version 5)","productcode":"ITIL5PIC","vendorcode":"IT","vendorname":"ITIL","fullproductcode":"IT-ITIL5PIC","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/itil-itil5pic","objective":"<ul>\n<li>Supports effective execution of strategy through controlled change and implementation<\/li><li>Enables strong governance of service management activities<\/li><li>Improves coordination and collaboration across teams and stakeholders<\/li><li>Aligns strategic objectives with tactical and operational plans to support business success<\/li><\/ul>","essentials":"<ul>\n<li>ITIL 4 Foundation<\/li><li>Accredited training or Official eLearning<\/li><\/ul>","audience":"<ul>\n<li>Service management and service delivery roles (e.g., IT Operations Manager, IT Service Manager)<\/li><li>Service delivery specialists (e.g., IT Operations Specialists)<\/li><li>Process leads (e.g., Change Enablement, IT Asset Management)<\/li><\/ul>","contents":"<p>This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. It offers best-practice guidance at both strategic and operational levels to help organisations maximise value from these practices.<\/p>","summary":"<p>A combined module covering the core concepts and application of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.<\/p>","objective_plain":"- Supports effective execution of strategy through controlled change and implementation\n- Enables strong governance of service management activities\n- Improves coordination and collaboration across teams and stakeholders\n- Aligns strategic objectives with tactical and operational plans to support business success","essentials_plain":"- ITIL 4 Foundation\n- Accredited training or Official eLearning","audience_plain":"- Service management and service delivery roles (e.g., IT Operations Manager, IT Service Manager)\n- Service delivery specialists (e.g., IT Operations Specialists)\n- Process leads (e.g., Change Enablement, IT Asset Management)","contents_plain":"This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. It offers best-practice guidance at both strategic and operational levels to help organisations maximise value from these practices.","summary_plain":"A combined module covering the core concepts and application of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.","version":"1.0","duration":{"unit":"d","value":3,"formatted":"3 jours"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":1795},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":1795},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":1795},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":1795},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":1795}}},"lastchanged":"2026-08-14T02:17:54+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/37396","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/itil-itil5pic"}}