{"course":{"productid":37395,"modality":1,"active":true,"language":"fr","title":"ITIL Monitor, Support and Fulfil (Version 5)","productcode":"ITIL5MSF","vendorcode":"IT","vendorname":"ITIL","fullproductcode":"IT-ITIL5MSF","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/itil-itil5msf","objective":"<p>Enhances operational performance across core service management practices Supports consistent delivery of customer expectations and business value Aligns strategic objectives with tactical and operational execution to support overall business\nsuccess<\/p>","essentials":"<ul>\n<li>ITIL 4 Foundation<\/li><li>Accredited training or Official eLearning<\/li><\/ul>","audience":"<ul>\n<li>Service management and delivery roles (e.g., IT Manager Operations, IT Service Manager)<\/li><li>Service delivery specialists (e.g., IT Specialist: Operations)<\/li><li>Process leads (e.g., Incident Management, Problem Management)<\/li><\/ul>","contents":"<p>This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. It provides best-practice guidance at both strategic and operational levels to help organizations maximise value from these practices.<\/p>","summary":"<p>A combined module covering the core concepts and application of five ITIL management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.<\/p>","objective_plain":"Enhances operational performance across core service management practices Supports consistent delivery of customer expectations and business value Aligns strategic objectives with tactical and operational execution to support overall business\nsuccess","essentials_plain":"- ITIL 4 Foundation\n- Accredited training or Official eLearning","audience_plain":"- Service management and delivery roles (e.g., IT Manager Operations, IT Service Manager)\n- Service delivery specialists (e.g., IT Specialist: Operations)\n- Process leads (e.g., Incident Management, Problem Management)","contents_plain":"This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. It provides best-practice guidance at both strategic and operational levels to help organizations maximise value from these practices.","summary_plain":"A combined module covering the core concepts and application of five ITIL management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.","version":"1.0","duration":{"unit":"d","value":3,"formatted":"3 jours"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":1795},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":1795},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":1795},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":1795},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":1795}}},"lastchanged":"2026-08-14T02:17:54+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/37395","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/itil-itil5msf"}}