{"course":{"productid":37184,"modality":1,"active":true,"language":"fr","title":"ITIL Version 5 Managing Professional: ITIL Service","productcode":"I5MPIS","vendorcode":"IT","vendorname":"ITIL","fullproductcode":"IT-I5MPIS","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/itil-i5mpis","objective":"<ul>\n<li>Enables organizations to apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery<\/li><li>Helps break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement<\/li><li>Positions service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes<\/li><\/ul>","essentials":"<ul>\n<li>Any ITIL 4 certification or<\/li><li><span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/fr\/course\/itil-itil5f\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>ITIL Version 5 Foundation <span class=\"fl-prod-pcode\">(ITIL5F)<\/span><\/a><\/span><\/li><li>Accredited training or Official eLearning<\/li><\/ul>","audience":"<ul>\n<li>Service management and service delivery professionals<\/li><li>Product and digital delivery roles<\/li><li>Architecture and service design roles<\/li><li>Software and application development teams<\/li><\/ul>","contents":"<ul>\n<li>Digital Products and Services<\/li><li>Discover<\/li><li>Design<\/li><li>Acquire<\/li><li>Build<\/li><li>Transition<\/li><li>Operate<\/li><li>Deliver<\/li><li>Support<\/li><li>Lifecycle Management<\/li><\/ul>","summary":"<p>This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.<\/p>","objective_plain":"- Enables organizations to apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery\n- Helps break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement\n- Positions service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes","essentials_plain":"- Any ITIL 4 certification or\n- ITIL Version 5 Foundation (ITIL5F)\n- Accredited training or Official eLearning","audience_plain":"- Service management and service delivery professionals\n- Product and digital delivery roles\n- Architecture and service design roles\n- Software and application development teams","contents_plain":"- Digital Products and Services\n- Discover\n- Design\n- Acquire\n- Build\n- Transition\n- Operate\n- Deliver\n- Support\n- Lifecycle Management","summary_plain":"This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.","version":"1.0","duration":{"unit":"d","value":2,"formatted":"2 jours"},"pricelist":{"List Price":{"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":1200},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":1200},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":1200},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":1200},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":1200}}},"lastchanged":"2026-05-19T15:14:58+02:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course-schedule\/37184","source_lang":"fr","source":"https:\/\/portal.flane.ch\/swisscom\/fr\/json-course\/itil-i5mpis"}}