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<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="30961" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/vmware-vsts8" lastchanged="2026-03-19T09:08:28+01:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>VMware vSphere: Troubleshooting [V8]</title><productcode>VSTS8</productcode><vendorcode>VM</vendorcode><vendorname>VMware</vendorname><fullproductcode>VM-VSTS8</fullproductcode><version>8</version><objective>&lt;p&gt;By the end of the course, you should be able to meet the following objectives:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Introduce troubleshooting principles and procedures&lt;/li&gt;&lt;li&gt;Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment&lt;/li&gt;&lt;li&gt;Explain the purpose of common vSphere log files&lt;/li&gt;&lt;li&gt;Identify networking issues based on reported symptoms&lt;/li&gt;&lt;li&gt;Validate and troubleshoot the reported networking issue&lt;/li&gt;&lt;li&gt;Identify the root cause of networking issue&lt;/li&gt;&lt;li&gt;Implement the appropriate resolution to recover from networking problems&lt;/li&gt;&lt;li&gt;Analyze storage failure scenarios using a logical troubleshooting methodology&lt;/li&gt;&lt;li&gt;Identify the root cause of storage failure&lt;/li&gt;&lt;li&gt;Apply the appropriate resolution to resolve storage failure problems&lt;/li&gt;&lt;li&gt;Troubleshoot vSphere cluster failure scenarios&lt;/li&gt;&lt;li&gt;Analyze possible vSphere cluster failure causes&lt;/li&gt;&lt;li&gt;Diagnose common VMware vSphere&amp;reg; High Availability problems and provide solutions&lt;/li&gt;&lt;li&gt;Identify and validate VMware ESXiTM host and VMware vCenter&amp;reg; problems&lt;/li&gt;&lt;li&gt;Analyze failure scenarios of ESXi host and vCenter problems&lt;/li&gt;&lt;li&gt;Select the correct resolution for the failure of ESXi host and vCenter problems&lt;/li&gt;&lt;li&gt;Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems&lt;/li&gt;&lt;li&gt;Troubleshoot performance problems with vSphere components&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;This course requires completion of one the following courses:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;VCP-DCV certification&lt;/li&gt;&lt;li&gt;VMware vSphere: Install, Configure, Manage&lt;/li&gt;&lt;li&gt;VMware vSphere: Operate, Scale and Secure&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Install and configure ESXi&lt;/li&gt;&lt;li&gt;Install vCenter Server&lt;/li&gt;&lt;li&gt;Create vCenter Server objects, such as data centers and folders&lt;/li&gt;&lt;li&gt;Create and modify a standard switch&lt;/li&gt;&lt;li&gt;Create and modify a distributed switch&lt;/li&gt;&lt;li&gt;Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage&lt;/li&gt;&lt;li&gt;Create a VMware vSphere VMFS datastore&lt;/li&gt;&lt;li&gt;Modify a virtual machine&amp;rsquo;s hardware&lt;/li&gt;&lt;li&gt;Migrate a virtual machine with VMware vSphere&amp;reg; vMotion&amp;reg; and VMware vSphere&amp;reg; Storage vMotion&amp;reg;&lt;/li&gt;&lt;li&gt;Configure and manage a VMware vSphere&amp;reg; Distributed Resource SchedulerTM cluster&lt;/li&gt;&lt;li&gt;Configure and manage a VMware vSphere HA cluster&lt;/li&gt;&lt;li&gt;Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;System architects and system administrators&lt;/p&gt;</audience><contents>&lt;h5&gt;Course Introduction&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introductions and course logistics&lt;/li&gt;&lt;li&gt;Course objectives&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Introduction to Troubleshooting&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Define the scope of troubleshooting&lt;/li&gt;&lt;li&gt;Use a structured approach to solve configuration and operational problems&lt;/li&gt;&lt;li&gt;Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Tools&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Discuss the various methods to run commands&lt;/li&gt;&lt;li&gt;Discuss the various ways to access ESXi Shell&lt;/li&gt;&lt;li&gt;Use commands to view, configure, and manage your vSphere components&lt;/li&gt;&lt;li&gt;Use the vSphere CLI&lt;/li&gt;&lt;li&gt;Use ESXCLI commands from the vSphere CLI&lt;/li&gt;&lt;li&gt;Use Data Center CLI commands&lt;/li&gt;&lt;li&gt;Identify the best tool for command-line interface troubleshooting&lt;/li&gt;&lt;li&gt;Identify important log files for troubleshooting vCenter Server and ESXi&lt;/li&gt;&lt;li&gt;Describe the benefits and capabilities of VMware SkylineTM&lt;/li&gt;&lt;li&gt;Explain how VMware Skyline works&lt;/li&gt;&lt;li&gt;Describe VMware SkylineTM Health&lt;/li&gt;&lt;li&gt;Describe VMware Skyline AdvisorTM&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Virtual Networking&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Analyze and troubleshoot standard switch problems&lt;/li&gt;&lt;li&gt;Analyze and troubleshoot virtual machine connectivity problems&lt;/li&gt;&lt;li&gt;Analyze and troubleshoot management network problems&lt;/li&gt;&lt;li&gt;Analyze and troubleshoot distributed switch problems&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Storage&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Discuss the vSphere storage architecture&lt;/li&gt;&lt;li&gt;Identify the possible causes of problems in the various types of datastores&lt;/li&gt;&lt;li&gt;Analyze the common storage connectivity and configuration problems&lt;/li&gt;&lt;li&gt;Discuss the possible storage problems causes&lt;/li&gt;&lt;li&gt;Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility&lt;/li&gt;&lt;li&gt;Review vSphere storage architecture and functionality necessary to troubleshoot storage problems&lt;/li&gt;&lt;li&gt;Use ESXi and Linux commands to troubleshoot storage problems&lt;/li&gt;&lt;li&gt;Analyze log file entries to identify the root cause of storage problems&lt;/li&gt;&lt;li&gt;Investigate ESXi storage issues&lt;/li&gt;&lt;li&gt;Troubleshoot VM snapshots&lt;/li&gt;&lt;li&gt;Troubleshoot storage performance problems&lt;/li&gt;&lt;li&gt;Review multipathing&lt;/li&gt;&lt;li&gt;Identify the common causes of missing paths, including PDL and APD conditions&lt;/li&gt;&lt;li&gt;Solve the missing path problems between hosts and storage devices&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting vSphere Clusters&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Identify and troubleshoot vSphere HA problems&lt;/li&gt;&lt;li&gt;Analyze and solve vSphere vMotion problems&lt;/li&gt;&lt;li&gt;Diagnose and troubleshoot common vSphere DRS problems&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Virtual Machines&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Discuss virtual machine files and disk content IDs&lt;/li&gt;&lt;li&gt;Identify, analyze, and solve virtual machine snapshot problems&lt;/li&gt;&lt;li&gt;Troubleshoot virtual machine power-on problems&lt;/li&gt;&lt;li&gt;Identify possible causes and troubleshoot virtual machine connection state problems&lt;/li&gt;&lt;li&gt;Diagnose and recover from VMware Tools installation failures&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting vCenter Server and ESXi&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Analyze and solve vCenter Server service problems&lt;/li&gt;&lt;li&gt;Diagnose and troubleshoot vCenter Server database problems&lt;/li&gt;&lt;li&gt;Use vCenter Server Appliance shell and the Bash shell to identify and solve problems&lt;/li&gt;&lt;li&gt;Identify and troubleshoot ESXi host problems&lt;/li&gt;&lt;/ul&gt;</contents><objective_plain>By the end of the course, you should be able to meet the following objectives:


- Introduce troubleshooting principles and procedures
- Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
- Explain the purpose of common vSphere log files
- Identify networking issues based on reported symptoms
- Validate and troubleshoot the reported networking issue
- Identify the root cause of networking issue
- Implement the appropriate resolution to recover from networking problems
- Analyze storage failure scenarios using a logical troubleshooting methodology
- Identify the root cause of storage failure
- Apply the appropriate resolution to resolve storage failure problems
- Troubleshoot vSphere cluster failure scenarios
- Analyze possible vSphere cluster failure causes
- Diagnose common VMware vSphere® High Availability problems and provide solutions
- Identify and validate VMware ESXiTM host and VMware vCenter® problems
- Analyze failure scenarios of ESXi host and vCenter problems
- Select the correct resolution for the failure of ESXi host and vCenter problems
- Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
- Troubleshoot performance problems with vSphere components</objective_plain><essentials_plain>This course requires completion of one the following courses:


- VCP-DCV certification
- VMware vSphere: Install, Configure, Manage
- VMware vSphere: Operate, Scale and Secure
The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:


- Install and configure ESXi
- Install vCenter Server
- Create vCenter Server objects, such as data centers and folders
- Create and modify a standard switch
- Create and modify a distributed switch
- Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage
- Create a VMware vSphere VMFS datastore
- Modify a virtual machine’s hardware
- Migrate a virtual machine with VMware vSphere® vMotion® and VMware vSphere® Storage vMotion®
- Configure and manage a VMware vSphere® Distributed Resource SchedulerTM cluster
- Configure and manage a VMware vSphere HA cluster
- Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI</essentials_plain><audience_plain>System architects and system administrators</audience_plain><contents_plain>Course Introduction


- Introductions and course logistics
- Course objectives
Introduction to Troubleshooting


- Define the scope of troubleshooting
- Use a structured approach to solve configuration and operational problems
- Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency
Troubleshooting Tools


- Discuss the various methods to run commands
- Discuss the various ways to access ESXi Shell
- Use commands to view, configure, and manage your vSphere components
- Use the vSphere CLI
- Use ESXCLI commands from the vSphere CLI
- Use Data Center CLI commands
- Identify the best tool for command-line interface troubleshooting
- Identify important log files for troubleshooting vCenter Server and ESXi
- Describe the benefits and capabilities of VMware SkylineTM
- Explain how VMware Skyline works
- Describe VMware SkylineTM Health
- Describe VMware Skyline AdvisorTM
Troubleshooting Virtual Networking


- Analyze and troubleshoot standard switch problems
- Analyze and troubleshoot virtual machine connectivity problems
- Analyze and troubleshoot management network problems
- Analyze and troubleshoot distributed switch problems
Troubleshooting Storage


- Discuss the vSphere storage architecture
- Identify the possible causes of problems in the various types of datastores
- Analyze the common storage connectivity and configuration problems
- Discuss the possible storage problems causes
- Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
- Review vSphere storage architecture and functionality necessary to troubleshoot storage problems
- Use ESXi and Linux commands to troubleshoot storage problems
- Analyze log file entries to identify the root cause of storage problems
- Investigate ESXi storage issues
- Troubleshoot VM snapshots
- Troubleshoot storage performance problems
- Review multipathing
- Identify the common causes of missing paths, including PDL and APD conditions
- Solve the missing path problems between hosts and storage devices
Troubleshooting vSphere Clusters


- Identify and troubleshoot vSphere HA problems
- Analyze and solve vSphere vMotion problems
- Diagnose and troubleshoot common vSphere DRS problems
Troubleshooting Virtual Machines


- Discuss virtual machine files and disk content IDs
- Identify, analyze, and solve virtual machine snapshot problems
- Troubleshoot virtual machine power-on problems
- Identify possible causes and troubleshoot virtual machine connection state problems
- Diagnose and recover from VMware Tools installation failures
Troubleshooting vCenter Server and ESXi


- Analyze and solve vCenter Server service problems
- Diagnose and troubleshoot vCenter Server database problems
- Use vCenter Server Appliance shell and the Bash shell to identify and solve problems
- Identify and troubleshoot ESXi host problems</contents_plain><duration unit="d" days="5">5 days</duration><pricelist><price country="UA" currency="USD">2000.00</price><price country="DE" currency="EUR">3750.00</price><price country="SE" currency="EUR">3750.00</price><price country="CH" currency="CHF">4400.00</price><price country="AT" currency="EUR">3750.00</price><price country="IT" currency="EUR">2950.00</price><price country="GB" currency="GBP">3520.00</price><price country="PL" currency="EUR">2060.00</price><price country="NL" currency="EUR">3750.00</price><price country="SI" currency="EUR">2750.00</price></pricelist><miles><milesvalue country="DE" vendorcurrency="PSO" vendorcurrencyname="VMware PSO Credits">46.00</milesvalue><milesvalue country="AT" vendorcurrency="PSO" vendorcurrencyname="VMware PSO Credits">45.00</milesvalue></miles></course>