<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="22476" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/training-ow4-kvt" lastchanged="2025-10-20T09:26:48+02:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Online Workshop 4: Communication and conflict resolution in a virtual team</title><productcode>OW4-KVT</productcode><vendorcode>FL</vendorcode><vendorname>Fast Lane</vendorname><fullproductcode>FL-OW4-KVT</fullproductcode><version>1.0</version><objective>&lt;p&gt;The participants&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;master the communication to internal and external partners in their areas of responsibility&lt;/li&gt;&lt;li&gt;support the communication and problem-solving processes with a methodical approach&lt;/li&gt;&lt;li&gt;guarantee the communication flow and goal-oriented procedures in the company&lt;/li&gt;&lt;/ul&gt;</objective><audience>&lt;p&gt;All employees and superiors who work from the home office or in decentralized structures.&lt;/p&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Communication basics for home office&lt;/li&gt;&lt;li&gt;Eliminate communication hurdles in the team&lt;/li&gt;&lt;li&gt;Virtual communication - efficient and effective&lt;/li&gt;&lt;li&gt;Problem solving methodology&lt;/li&gt;&lt;li&gt;Solve problems independently or in a virtual team&lt;/li&gt;&lt;/ul&gt;</contents><objective_plain>The participants


- master the communication to internal and external partners in their areas of responsibility
- support the communication and problem-solving processes with a methodical approach
- guarantee the communication flow and goal-oriented procedures in the company</objective_plain><audience_plain>All employees and superiors who work from the home office or in decentralized structures.</audience_plain><contents_plain>- Communication basics for home office
- Eliminate communication hurdles in the team
- Virtual communication - efficient and effective
- Problem solving methodology
- Solve problems independently or in a virtual team</contents_plain><duration unit="d" days="1">1 day</duration><pricelist><price country="CH" currency="CHF">240.00</price><price country="DE" currency="EUR">230.00</price><price country="AT" currency="EUR">230.00</price><price country="IT" currency="EUR">230.00</price><price country="SE" currency="EUR">230.00</price><price country="IL" currency="ILS">800.00</price></pricelist><miles/></course>