Implementing Splunk IT Service IntelligenceISITSISPSplunkSP-ISITSI4.15<p>To be successful, students should have a working understanding of the following courses:
</p>
<ul>
<li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/splunk-sesa"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Splunk Enterprise System Administration <span class="fl-prod-pcode">(SESA)</span></a></span></li><li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/splunk-seda"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Splunk Enterprise Data Administration <span class="fl-prod-pcode">(SEDA)</span></a></span></li></ul><p><strong>Or,</strong>
</p>
<ul>
<li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/splunk-scla"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Splunk Enterprise Cluster Administration <span class="fl-prod-pcode">(SCLA)</span></a></span></li></ul><p>Administrators</p><h4>Module 1- Key Concepts</h4><ul>
<li>Basic ITSI User Interface</li><li>Key App Organizational Concepts</li><li>Useful Add-ons and Apps</li><li>Install ITSI Support Software</li><li>Identify Add-on and App Dependencies
<h4>Module 2 – About Entities and Types</h4>
<ul>
<li>Entity basics</li><li>Entity Type basics</li><li>Explore existing types</li><li>Edit and create Entity Types</li></ul>
<h4>Module 3 – Creating and Importing Entities</h4>
<ul>
<li>Manually creating entities</li><li>Importing entities by search</li><li>Entity management and retirement policies</li><li>Delete or retire entities</li><li>Monitoring entities</li></ul>
<h4>Module 4 – Service Plan</h4>
<ul>
<li>Understanding service health scores</li><li>Defining service dependencies</li><li>Finding and using data for a service</li><li>Compile a service plan</li></ul>
<h4>Module 5 – Key Performance Indicator Design</h4>
<ul>
<li>Understanding KPIs</li><li>KPI criteria and sources</li><li>Defining KPI thresholds</li><li>Designing a service's KPIs</li></ul>
<h4>Module 6 – KPI Base Searches</h4>
<ul>
<li>Analyze a data environment</li><li>Identify entity-oriented KPIs</li><li>Creating Base Searches</li><li>Understanding and using pseudo entities</li></ul>
<h4>Module 7 – Implementing Services</h4>
<ul>
<li>Creating the ITSI service from the plan</li><li>Create KPIs using base searches</li><li>Configure KPI lag and backfill</li><li>Set KPI importance</li><li>Calculate service health score</li></ul>
<h4>Module 8 – Service Templates</h4>
<ul>
<li>About Service Templates</li><li>Create a template from a service</li><li>Create a service from a template</li><li>Create dependencies between services</li></ul>
<h4>Module 9 – Service Sandbox</h4>
<ul>
<li>Understanding the Service Sandbox</li><li>Creating a file for Sandbox import</li><li>Import a Service Sandbox</li><li>Create dependencies between services</li><li>Perform a Service Health Score simulation</li></ul>
<h4>Module 10 – Using Thresholds and Time Policies</h4>
<ul>
<li>Understanding static thresholds</li><li>Configure KPI thresholds</li><li>Use aggregate and entity-level thresholds</li><li>Apply time policies to thresholds</li><li>Create custom threshold templates</li></ul>
<h4>Module – 11 Machine Learning and AI in ITSI</h4>
<ul>
<li>Understanding ML/AI-assisted threshold types and algorithms</li><li>Configure adaptive thresholds</li><li>Configure AI Recommended thresholds</li><li>Create a custom adaptive threshold template</li></ul>
<h4>Module 12 – Predictive Analytics</h4>
<ul>
<li>Define predictive analytics</li><li>Train a predictive model</li><li>Configure predictive analytics for services</li><li>Configure alerting for predicted Service Health Scores</li></ul>
<h4>Module 13 – Anomaly Detection</h4>
<ul>
<li>Understanding anomaly detection</li><li>Configure anomaly detection for KPIs</li><li>Alerts for Deep Dives and Notable Event Episodes</li></ul>
<h4>Module 14 – Multi-KPI Alerts and Correlation Searches</h4>
<ul>
<li>Define Multi-KPI alerts</li><li>Create Multi-KPI alerts</li><li>Understanding Correlation Searches</li><li>Describing existing Correlation Searches</li><li>Defining a Correlation Search</li></ul>
<h4>Module 15 – Notable Event Aggregation Policies</h4>
<ul>
<li>Define aggregation policy capabilities</li><li>Modify the default aggregation policy</li><li>Create a custom aggregation policy</li><li>Describe Action Rules</li><li>Understand third-party integration</li></ul></li></ul>To be successful, students should have a working understanding of the following courses:
- Splunk Enterprise System Administration (SESA)
- Splunk Enterprise Data Administration (SEDA)
Or,
- Splunk Enterprise Cluster Administration (SCLA)AdministratorsModule 1- Key Concepts
- Basic ITSI User Interface
- Key App Organizational Concepts
- Useful Add-ons and Apps
- Install ITSI Support Software
- Identify Add-on and App Dependencies
Module 2 – About Entities and Types
- Entity basics
- Entity Type basics
- Explore existing types
- Edit and create Entity Types
Module 3 – Creating and Importing Entities
- Manually creating entities
- Importing entities by search
- Entity management and retirement policies
- Delete or retire entities
- Monitoring entities
Module 4 – Service Plan
- Understanding service health scores
- Defining service dependencies
- Finding and using data for a service
- Compile a service plan
Module 5 – Key Performance Indicator Design
- Understanding KPIs
- KPI criteria and sources
- Defining KPI thresholds
- Designing a service's KPIs
Module 6 – KPI Base Searches
- Analyze a data environment
- Identify entity-oriented KPIs
- Creating Base Searches
- Understanding and using pseudo entities
Module 7 – Implementing Services
- Creating the ITSI service from the plan
- Create KPIs using base searches
- Configure KPI lag and backfill
- Set KPI importance
- Calculate service health score
Module 8 – Service Templates
- About Service Templates
- Create a template from a service
- Create a service from a template
- Create dependencies between services
Module 9 – Service Sandbox
- Understanding the Service Sandbox
- Creating a file for Sandbox import
- Import a Service Sandbox
- Create dependencies between services
- Perform a Service Health Score simulation
Module 10 – Using Thresholds and Time Policies
- Understanding static thresholds
- Configure KPI thresholds
- Use aggregate and entity-level thresholds
- Apply time policies to thresholds
- Create custom threshold templates
Module – 11 Machine Learning and AI in ITSI
- Understanding ML/AI-assisted threshold types and algorithms
- Configure adaptive thresholds
- Configure AI Recommended thresholds
- Create a custom adaptive threshold template
Module 12 – Predictive Analytics
- Define predictive analytics
- Train a predictive model
- Configure predictive analytics for services
- Configure alerting for predicted Service Health Scores
Module 13 – Anomaly Detection
- Understanding anomaly detection
- Configure anomaly detection for KPIs
- Alerts for Deep Dives and Notable Event Episodes
Module 14 – Multi-KPI Alerts and Correlation Searches
- Define Multi-KPI alerts
- Create Multi-KPI alerts
- Understanding Correlation Searches
- Describing existing Correlation Searches
- Defining a Correlation Search
Module 15 – Notable Event Aggregation Policies
- Define aggregation policy capabilities
- Modify the default aggregation policy
- Create a custom aggregation policy
- Describe Action Rules
- Understand third-party integration18 hours2000.001670.002000.002000.002000.002760.002200.00200.00200.00200.00200.00200.00200.00200.00200.00