ITIL4MPDSSVSERVIEWSV-ITIL4MPDS1.0<p>In this 2.5 day training you will learn an understanding of the concepts presented in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.</p> <p>The successful completion of the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which proves the candidate&#039;s practical and technical knowledge of the use of successful, modern IT-enabled services, teams and workflows.</p> <p>The ITIL 4 MP Drive Stakeholder Value Training is officially accredited and meets the requirements of the Official Accreditor of ITIL 4 (AXELOS). This gives you the guarantee that you will be taught all the key contents of ITIL 4.</p> <p>After the training you want to have new skills and knowledge. You learn...</p> <ul> <li>...the optimisation of the added value of your services through consistent consideration and improvement of the customer journey</li><li>...effectively manage/manage all stakeholder groups</li><li>...build trustworthy relationships</li><li>...shape customer demand</li><li>...optimise user and customer experience</li><li>...incorporate effective design thinking</li><li>...integrate the on- and off-boarding of customers and users</li><li>...incorporate lean, agile and DevOps working methods into your service management</li><li>...maintain valuable relationships to ensure high customer satisfaction</li></ul><p>You are in possession of the ITIL 4 Foundation certificate.</p><p>You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.</p><p>The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.</p> <ul> <li>7 steps and mapping of a customer journey</li><li>Target markets and stakeholders</li><li>Stakeholder management <ul> <li>Managing stakeholders and partners</li><li>Developing customer relationships - concept of customers and users</li></ul></li><li>Managing Demand</li><li>3 basic types of service relationship types</li><li>Align and agree</li><li>Onboarding and Offboarding</li><li>Continual Value Co- Creation</li><li>Value realisation and validation</li><li>Lean Thinking Principles</li><li>8 dimensions of a customer-facing culture</li><li>5 principles of Design Thinking</li><li>DSV relevant practices</li></ul>In this 2.5 day training you will learn an understanding of the concepts presented in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners. The successful completion of the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which proves the candidate's practical and technical knowledge of the use of successful, modern IT-enabled services, teams and workflows. The ITIL 4 MP Drive Stakeholder Value Training is officially accredited and meets the requirements of the Official Accreditor of ITIL 4 (AXELOS). This gives you the guarantee that you will be taught all the key contents of ITIL 4. After the training you want to have new skills and knowledge. You learn... - ...the optimisation of the added value of your services through consistent consideration and improvement of the customer journey - ...effectively manage/manage all stakeholder groups - ...build trustworthy relationships - ...shape customer demand - ...optimise user and customer experience - ...incorporate effective design thinking - ...integrate the on- and off-boarding of customers and users - ...incorporate lean, agile and DevOps working methods into your service management - ...maintain valuable relationships to ensure high customer satisfactionYou are in possession of the ITIL 4 Foundation certificate.You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus. - 7 steps and mapping of a customer journey - Target markets and stakeholders - Stakeholder management - Managing stakeholders and partners - Developing customer relationships - concept of customers and users - Managing Demand - 3 basic types of service relationship types - Align and agree - Onboarding and Offboarding - Continual Value Co- Creation - Value realisation and validation - Lean Thinking Principles - 8 dimensions of a customer-facing culture - 5 principles of Design Thinking - DSV relevant practices2.5 days1450.001159.001159.001159.00