<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="29781" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/servicenow-spf" lastchanged="2024-04-29T16:17:02+02:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Service Portal Fundamentals</title><productcode>SPF</productcode><vendorcode>SQ</vendorcode><vendorname>ServiceNow</vendorname><fullproductcode>SQ-SPF</fullproductcode><version>1.0</version><objective>&lt;p&gt;How to create well-designed Service Portals for your organization s online services&lt;/p&gt;</objective><essentials>&lt;p&gt;Completion of the ServiceNow System Administration course with 6+ months of hands-on administration experience.&lt;/p&gt;
&lt;p&gt;Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Scripting in ServiceNow&lt;/li&gt;&lt;li&gt;AngularJS&lt;/li&gt;&lt;li&gt;Bootstrap&lt;/li&gt;&lt;li&gt;CSS&lt;/li&gt;&lt;li&gt;HTML&lt;/li&gt;&lt;/ul&gt;</essentials><contents>&lt;h5&gt;Participants will:&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Explore all aspects of the Service Portal application&lt;/li&gt;&lt;li&gt;Learn how to reconfigure an existing portal&lt;/li&gt;&lt;li&gt;Review the Service Portal framework&lt;/li&gt;&lt;li&gt;Create new Service Portals, Themes, Pages, and Menus&lt;/li&gt;&lt;li&gt;Understand how to use and create Widgets&lt;/li&gt;&lt;li&gt;Re-use existing Portal components&lt;/li&gt;&lt;li&gt;Explore Service Portal search capabilities&lt;/li&gt;&lt;li&gt;Configure other aspects of the platform to enhance a Service Portal&lt;/li&gt;&lt;li&gt;Create a Guided Tour within a Service Portal&lt;/li&gt;&lt;/ul&gt;&lt;p&gt; These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.&lt;/p&gt;</contents><objective_plain>How to create well-designed Service Portals for your organization s online services</objective_plain><essentials_plain>Completion of the ServiceNow System Administration course with 6+ months of hands-on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:


- Scripting in ServiceNow
- AngularJS
- Bootstrap
- CSS
- HTML</essentials_plain><contents_plain>Participants will:


- Explore all aspects of the Service Portal application
- Learn how to reconfigure an existing portal
- Review the Service Portal framework
- Create new Service Portals, Themes, Pages, and Menus
- Understand how to use and create Widgets
- Re-use existing Portal components
- Explore Service Portal search capabilities
- Configure other aspects of the platform to enhance a Service Portal
- Create a Guided Tour within a Service Portal
 These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.</contents_plain><duration unit="d" days="2">2 days</duration><pricelist><price country="US" currency="USD">1900.00</price><price country="CA" currency="CAD">2620.00</price><price country="DE" currency="EUR">1786.00</price><price country="CH" currency="EUR">1786.00</price><price country="AT" currency="EUR">1786.00</price></pricelist><miles/></course>