SMISQServiceNowSQ-SMI1.0<ul> <li>Describe the capabilities and benefits of Service Mapping</li><li>Overview of ITOM knowledge including MID Servers, Discovery, Service Mapping, and Event Management</li><li>Learn best practices for defining Service Mapping Patterns</li><li>Explain how the Identification and Reconciliation framework relates to Service Mapping</li><li>Understand credential and connectivity requirements in Service Mapping implementations</li><li>Explore key elements for a Service Mapping engagement</li></ul><h5>Recommended Skills</h5><ul> <li>Intermediate Windows and Unix administration skills</li><li>Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)</li><li>Scripting capabilities</li><li>Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)</li><li>Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST</li><li>Understanding of concepts such as XML, Regex, Delimited text, and JSON</li></ul>- Describe the capabilities and benefits of Service Mapping - Overview of ITOM knowledge including MID Servers, Discovery, Service Mapping, and Event Management - Learn best practices for defining Service Mapping Patterns - Explain how the Identification and Reconciliation framework relates to Service Mapping - Understand credential and connectivity requirements in Service Mapping implementations - Explore key elements for a Service Mapping engagementRecommended Skills - Intermediate Windows and Unix administration skills - Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies) - Scripting capabilities - Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) - Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST - Understanding of concepts such as XML, Regex, Delimited text, and JSON3 days2538.002538.002538.00