APM120-951MFOpenTextMF-APM120-9519.51<p>Upon successful completion of this course, you should be able to:</p> <ul> <li>Identify the key characteristics of Application Performance Management (APM), its architecture, and deployment scenarios</li><li>Monitor application performance and availability from the end-user perspective</li><li>Monitor the real-time status of Key Performance Indicators (KPIs), viewperformance metrics, and work with reports containing historical performancedata</li><li>Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes</li><li>Integrate SiteScope with the APM environment</li><li>Create and analyze reports that present and organize specific data thatyour organization might need</li><li>Create and manage service level agreements (SLAs) representing contracts with service providers, customers, and internal business units</li><li>Perform administrative tasks to enable user access, configure licenses, and enhance system performance</li></ul><p>To be successful in this course, you should have the following prerequisites or knowledge:</p> <ul> <li>Systems, network, and database administration</li><li>Information Technology Infrastructure Library (ITIL) concepts and terminology</li><li>Industry-standard operating systems</li><li>Network, system, and application monitoring principles and practices</li></ul><p>IT Tools engineers, Operations staff, System administrators, Network administrators, Operations managers, Availability engineers, Database administrators</p><ul> <li>Course Overview</li><li>Introduction to Application Performance Management</li><li>APM Architecture and Deployment</li><li>Application Health</li><li>Service Health Application</li><li>MyBSM</li><li>Introduction to BPM and VuGen</li><li>End User Management Administration</li><li>RUM Overview</li><li>End User Management Reports</li><li>Infrastructure and Application Monitoring with SiteScope</li><li>System Availability Management</li><li>Run-Time Service Model (RTSM) Introduction</li><li>Service Health Administration</li><li>Service Level Management</li><li>User Reports</li><li>Platform Administration</li><li>Appendix: Diagnostics Overview</li></ul><h5>Module 1: Course Overview</h5><ul> <li>Identify the contents and objectives of the course</li><li>Define the class schedule and class logistics</li><li>Identify the related courses</li><li>Discuss the lab environment details</li></ul><h5>Module 2: Introduction to Application Performance Management</h5><ul> <li>Identify the evolution of applications and services in IT</li><li>Identify today&amp;rsquo;s business and ITchallenges</li><li>Define the key characteristics of the Application Performance Management (APM) solution</li></ul><h5>Module 3: APM Architecture and Deployment</h5><ul> <li>Identify Application Performance Management (APM)components</li><li>List typical APM integrations</li><li>dentify typical deployment strategies</li><li>Describe the deployment life cycle</li></ul><h5>Module 4: Application Health</h5><ul> <li>Describe functionality provided by ApplicationHealth</li><li>Investigate Application Performance issues using Application Health</li><li>Investigate application availability issues using Application Health</li><li>View RUM data in Application Health</li></ul><h5>Module 5: Service Health Application</h5><ul> <li>Describe the Service Healthsolution</li><li>Operate Service Health views</li><li>Run Service Health reports</li><li>Add CIs to the watch list</li></ul><h5>Module 6: MyBSM</h5><ul> <li>Identify the MyBSM concept</li><li>Define the MyBSM workspace</li><li>Set up the MyBSM workspace</li><li>Configure page layout</li><li>Work with MyBSM components</li><li>Define access to an external component</li><li>View MyBSM predefined pages</li></ul><h5>Module 7: Introduction to BPM and VuGen</h5><ul> <li>Define the purpose of BPM</li><li>Define key BPM concepts and terminology</li><li>Work with Virtual User Generator (VuGen) to create a HTTPscript</li><li>Work with VuGen to create a TruClient script</li><li>Work with VuGen to create a REST API script</li></ul><h5>Module 8: End User Management Administration</h5><ul> <li>Populate the Scripts repository</li><li>Define a BPM monitored application in APM</li><li>Define a BPM monitored application in Application Health</li><li>Configure Application downtimes</li></ul><h5>Module 9: RUM Overview</h5><ul> <li>Define Real User Monitoring (RUM)</li><li>Describe Docker&lt;/li&gt;&lt;li&gt;Configure APM/RUM integration</li></ul><h5>Module 10: End User Management Reports</h5><ul> <li>Use Application Health to monitor the status of your applications</li><li>Generate BPM reports</li><li>Generate RUM reports</li></ul><h5>Module 11: Infrastructure and Application Monitoring with SiteScope</h5><ul> <li>Describe SiteScope agentlessmonitoring</li><li>Define monitors and groups</li><li>Manage SiteScope groups</li><li>Define SiteScope monitors</li></ul><h5>Module 12: System Availability Management</h5><ul> <li>Define System Availability Management (SAM)</li><li>Navigate the SAM UI</li><li>Manage SiteScopes in SAM</li><li>Integrate SiteScope event and metric data with APM</li><li>Perform APM HI and SiteScope monitors mapping</li><li>Work with SAM reports</li></ul><h5>Module 13: Run-Time Service Model (RTSM) Introduction</h5><ul> <li>Define RTSM and its keycapabilities</li><li>Identify the role and purpose of Universal Configuration Management Database (UCMDB)</li><li>Identify the role and purpose of the ConfigurationManagement System (CMS) within the context of ITIL v3</li><li>Define the RTSM data model</li><li>View the discovery process in RTSM</li><li>Navigate the RTSM UI</li><li>Define an RTSM Class</li><li>Define RTSM relationships</li></ul><h5>Module 14: Service Health Administration</h5><ul> <li>Identify Service Health as a consolidated monitoring solution</li><li>Define a Service Health View</li><li>Define Service Health indicators</li><li>Define a custom image</li></ul><h5>Module 15: Service Level Management</h5><ul> <li>Identify the benefits of using Service Level Management (SLM)in an organization</li><li>Navigate SLM Administration</li><li>Create an SLA in Agreements Manager</li><li>Define the features of SLAs</li><li>Work with the SLM application</li><li>View SLM reports</li><li>View SLAs in Application Health</li></ul><h5>Module 16: User Reports</h5><ul> <li>Identify various report types</li><li>Define the key features of the Report Manager</li><li>Configure and build custom reports</li><li>Work with the Custom Query Builder</li><li>Work with trend reports</li><li>Schedule reports</li></ul><h5>Module 17: Platform Administration</h5><ul> <li>Define platform administration tasks in APM</li><li>Access and navigate APM administration</li><li>Log in to APM</li><li>View set up and maintenance tasks of APM</li><li>View and manage APM licensing</li><li>View server deployment</li><li>Perform database administration</li><li>Perform data enrichment</li><li>View and manage content packs</li><li>View APM downtime management</li><li>Set up user and group permissions</li><li>Configure alerts for APM</li></ul><h5>Appendix: Diagnostics Overview</h5><ul> <li>Identify the Diagnostics value proposition</li><li>Identify Diagnostics solutions</li><li>Define the Diagnostics architecture</li><li>Install and configure Diagnostics</li><li>Navigate the Diagnostics UI</li><li>View Diagnostics data in APM</li></ul>Upon successful completion of this course, you should be able to: - Identify the key characteristics of Application Performance Management (APM), its architecture, and deployment scenarios - Monitor application performance and availability from the end-user perspective - Monitor the real-time status of Key Performance Indicators (KPIs), viewperformance metrics, and work with reports containing historical performancedata - Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes - Integrate SiteScope with the APM environment - Create and analyze reports that present and organize specific data thatyour organization might need - Create and manage service level agreements (SLAs) representing contracts with service providers, customers, and internal business units - Perform administrative tasks to enable user access, configure licenses, and enhance system performanceTo be successful in this course, you should have the following prerequisites or knowledge: - Systems, network, and database administration - Information Technology Infrastructure Library (ITIL) concepts and terminology - Industry-standard operating systems - Network, system, and application monitoring principles and practicesIT Tools engineers, Operations staff, System administrators, Network administrators, Operations managers, Availability engineers, Database administrators- Course Overview - Introduction to Application Performance Management - APM Architecture and Deployment - Application Health - Service Health Application - MyBSM - Introduction to BPM and VuGen - End User Management Administration - RUM Overview - End User Management Reports - Infrastructure and Application Monitoring with SiteScope - System Availability Management - Run-Time Service Model (RTSM) Introduction - Service Health Administration - Service Level Management - User Reports - Platform Administration - Appendix: Diagnostics OverviewModule 1: Course Overview - Identify the contents and objectives of the course - Define the class schedule and class logistics - Identify the related courses - Discuss the lab environment details Module 2: Introduction to Application Performance Management - Identify the evolution of applications and services in IT - Identify today&rsquo;s business and ITchallenges - Define the key characteristics of the Application Performance Management (APM) solution Module 3: APM Architecture and Deployment - Identify Application Performance Management (APM)components - List typical APM integrations - dentify typical deployment strategies - Describe the deployment life cycle Module 4: Application Health - Describe functionality provided by ApplicationHealth - Investigate Application Performance issues using Application Health - Investigate application availability issues using Application Health - View RUM data in Application Health Module 5: Service Health Application - Describe the Service Healthsolution - Operate Service Health views - Run Service Health reports - Add CIs to the watch list Module 6: MyBSM - Identify the MyBSM concept - Define the MyBSM workspace - Set up the MyBSM workspace - Configure page layout - Work with MyBSM components - Define access to an external component - View MyBSM predefined pages Module 7: Introduction to BPM and VuGen - Define the purpose of BPM - Define key BPM concepts and terminology - Work with Virtual User Generator (VuGen) to create a HTTPscript - Work with VuGen to create a TruClient script - Work with VuGen to create a REST API script Module 8: End User Management Administration - Populate the Scripts repository - Define a BPM monitored application in APM - Define a BPM monitored application in Application Health - Configure Application downtimes Module 9: RUM Overview - Define Real User Monitoring (RUM) - Describe DockerConfigure APM/RUM integration Module 10: End User Management Reports - Use Application Health to monitor the status of your applications - Generate BPM reports - Generate RUM reports Module 11: Infrastructure and Application Monitoring with SiteScope - Describe SiteScope agentlessmonitoring - Define monitors and groups - Manage SiteScope groups - Define SiteScope monitors Module 12: System Availability Management - Define System Availability Management (SAM) - Navigate the SAM UI - Manage SiteScopes in SAM - Integrate SiteScope event and metric data with APM - Perform APM HI and SiteScope monitors mapping - Work with SAM reports Module 13: Run-Time Service Model (RTSM) Introduction - Define RTSM and its keycapabilities - Identify the role and purpose of Universal Configuration Management Database (UCMDB) - Identify the role and purpose of the ConfigurationManagement System (CMS) within the context of ITIL v3 - Define the RTSM data model - View the discovery process in RTSM - Navigate the RTSM UI - Define an RTSM Class - Define RTSM relationships Module 14: Service Health Administration - Identify Service Health as a consolidated monitoring solution - Define a Service Health View - Define Service Health indicators - Define a custom image Module 15: Service Level Management - Identify the benefits of using Service Level Management (SLM)in an organization - Navigate SLM Administration - Create an SLA in Agreements Manager - Define the features of SLAs - Work with the SLM application - View SLM reports - View SLAs in Application Health Module 16: User Reports - Identify various report types - Define the key features of the Report Manager - Configure and build custom reports - Work with the Custom Query Builder - Work with trend reports - Schedule reports Module 17: Platform Administration - Define platform administration tasks in APM - Access and navigate APM administration - Log in to APM - View set up and maintenance tasks of APM - View and manage APM licensing - View server deployment - Perform database administration - Perform data enrichment - View and manage content packs - View APM downtime management - Set up user and group permissions - Configure alerts for APM Appendix: Diagnostics Overview - Identify the Diagnostics value proposition - Identify Diagnostics solutions - Define the Diagnostics architecture - Install and configure Diagnostics - Navigate the Diagnostics UI - View Diagnostics data in APM4 days3200.00