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<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="36664" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/omnissa-wouadm" lastchanged="2026-03-26T16:35:36+01:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Workspace ONE UEM Apple Device Management</title><productcode>WOUADM</productcode><vendorcode>OM</vendorcode><vendorname>OMNISSA</vendorname><fullproductcode>OM-WOUADM</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.&lt;/li&gt;&lt;li&gt;Learn how Workspace ONE utilizes and enhances Apple&amp;rsquo;s MDM framework to support device management for macOS and iOS.&lt;/li&gt;&lt;li&gt;Discuss basic navigation and user and group administration in the Workspace ONE console.&lt;/li&gt;&lt;li&gt;Describe how Workspace ONE UEM integrates with Apple&amp;rsquo;s core services in Apple Business Manager.&lt;/li&gt;&lt;li&gt;Explore the key features of Intelligent Hub, such as unified app catalog, self-service support options, and end user notification.&lt;/li&gt;&lt;li&gt;Understand the basic premise of what a profile is and how it relates to Apple devices&lt;/li&gt;&lt;li&gt;Learn about implementing desired state management for Apple devices using Declarative Device Management.&lt;/li&gt;&lt;li&gt;Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.&lt;/li&gt;&lt;li&gt;Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.&lt;/li&gt;&lt;li&gt;Discuss the various methods for collecting devices logs.&lt;/li&gt;&lt;li&gt;Describe the features and functionality of Workspace ONE Assist.&lt;/li&gt;&lt;li&gt;Explore common issues and how to troubleshoot them.&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;Recommended:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A base understanding of Workspace ONE UEM.&lt;/li&gt;&lt;li&gt;A background in End-User Computing.&lt;/li&gt;&lt;li&gt;Experience with Apple macOS and/or iOS devices.&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;Administrators who manage Apple devices.&lt;/p&gt;</audience><contents>&lt;h5&gt;1 Course introduction&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introductions and course logistics&lt;/li&gt;&lt;li&gt;Course objectives&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;2 Introduction to Apple device management with workspace ONE&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Workspace ONE UEM&lt;/li&gt;&lt;li&gt;Apple management in Workspace ONE UEM&lt;/li&gt;&lt;li&gt;Enhancing Apple management with the Omnissa Platform&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;3 Workspace ONE UEM Console Administration&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Navigating and customizing the console&lt;/li&gt;&lt;li&gt;Workspace ONE UEM Console foundations&lt;/li&gt;&lt;li&gt;Workspace ONE UEM accounts&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;4 Integrating Workspace ONE with Apple services&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Apple Services&lt;/li&gt;&lt;li&gt;Integrating Apple Business Manager with Workspace ONE UEM&lt;/li&gt;&lt;li&gt;Automated Device Enrollment&lt;/li&gt;&lt;li&gt;App and content development with VPP&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;5 Workspace ONE Intelligent Hub and hubcli&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Intelligent Hub&lt;/li&gt;&lt;li&gt;Configuring Hub Services&lt;/li&gt;&lt;li&gt;Sensors and scripts with Intelligent Hub&lt;/li&gt;&lt;li&gt;Intelligent Hub hubcli&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;6 Using profiles for Apple device management&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to Workspace ONE profiles&lt;/li&gt;&lt;li&gt;Profiles for Apple devices&lt;/li&gt;&lt;li&gt;Declarative Device Management&lt;/li&gt;&lt;li&gt;Creating a profile in Workspace ONE&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;7 Operating System update management for Apple devices&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to macOS and iOS updates&lt;/li&gt;&lt;li&gt;OS update management in Workspace ONE UEM&lt;/li&gt;&lt;li&gt;Device Updates dashboard&lt;/li&gt;&lt;li&gt;Software Update Enforcement&lt;/li&gt;&lt;li&gt;OS updates with the Intelligent Hub hubcli&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;8 Troubleshooting Apple devices in Workspace ONE UEM&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Introduction to troubleshooting in Workspace ONE UEM&lt;/li&gt;&lt;li&gt;Troubleshooting in the console&lt;/li&gt;&lt;li&gt;Device troubleshooting&lt;/li&gt;&lt;li&gt;Workspace ONE Assist&lt;/li&gt;&lt;li&gt;Troubleshooting common issues&lt;/li&gt;&lt;/ul&gt;</contents><objective_plain>- Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
- Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
- Discuss basic navigation and user and group administration in the Workspace ONE console.
- Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
- Explore the key features of Intelligent Hub, such as unified app catalog, self-service support options, and end user notification.
- Understand the basic premise of what a profile is and how it relates to Apple devices
- Learn about implementing desired state management for Apple devices using Declarative Device Management.
- Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
- Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
- Discuss the various methods for collecting devices logs.
- Describe the features and functionality of Workspace ONE Assist.
- Explore common issues and how to troubleshoot them.</objective_plain><essentials_plain>Recommended:


- A base understanding of Workspace ONE UEM.
- A background in End-User Computing.
- Experience with Apple macOS and/or iOS devices.</essentials_plain><audience_plain>Administrators who manage Apple devices.</audience_plain><contents_plain>1 Course introduction


- Introductions and course logistics
- Course objectives
2 Introduction to Apple device management with workspace ONE


- Introduction to Workspace ONE UEM
- Apple management in Workspace ONE UEM
- Enhancing Apple management with the Omnissa Platform
3 Workspace ONE UEM Console Administration


- Navigating and customizing the console
- Workspace ONE UEM Console foundations
- Workspace ONE UEM accounts
4 Integrating Workspace ONE with Apple services


- Introduction to Apple Services
- Integrating Apple Business Manager with Workspace ONE UEM
- Automated Device Enrollment
- App and content development with VPP
5 Workspace ONE Intelligent Hub and hubcli


- Introduction to Intelligent Hub
- Configuring Hub Services
- Sensors and scripts with Intelligent Hub
- Intelligent Hub hubcli
6 Using profiles for Apple device management


- Introduction to Workspace ONE profiles
- Profiles for Apple devices
- Declarative Device Management
- Creating a profile in Workspace ONE
7 Operating System update management for Apple devices


- Introduction to macOS and iOS updates
- OS update management in Workspace ONE UEM
- Device Updates dashboard
- Software Update Enforcement
- OS updates with the Intelligent Hub hubcli
8 Troubleshooting Apple devices in Workspace ONE UEM


- Introduction to troubleshooting in Workspace ONE UEM
- Troubleshooting in the console
- Device troubleshooting
- Workspace ONE Assist
- Troubleshooting common issues</contents_plain><duration unit="d" days="3">3 days</duration><pricelist><price country="GB" currency="GBP">3675.00</price><price country="SE" currency="EUR">3300.00</price><price country="SI" currency="EUR">3300.00</price><price country="DE" currency="EUR">3300.00</price><price country="CH" currency="CHF">3300.00</price><price country="AT" currency="EUR">3300.00</price></pricelist><miles/></course>