WOTOMOMNISSAOM-WOT1.0<ul> <li>Summarize the basic troubleshootingmethodology.</li><li>Outline common troubleshooting techniques in the Workspace ONE UEM console.</li><li>Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.</li><li>Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.</li><li>Outline common application management troubleshooting techniques in the Workspace ONE UEM console.</li><li>Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.</li><li>Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.</li></ul><p>Recommended:</p> <ul> <li>A working knowledge of OmnissaWorkspace ONE UEM infrastructure</li><li>A background in End-User Computing</li><li>Completed <span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/omnissa-wodam"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>Workspace ONE Deploy and Manage <span class="fl-prod-pcode">(WODAM)</span></a></span> course</li></ul><p>Intermediate to advanced practitioners that support Workspace ONE UEM environments.</p><h5>1 Course introduction</h5><ul> <li>Introductions and course logistics</li><li>Course objectives</li></ul><h5>2 Workspace ONE foundations</h5><ul> <li>Navigating and customizing the console</li><li>Workspace ONE UEM console foundations</li><li>Workspace ONE Hub Services</li><li>Workspace ONE UEM accounts</li></ul><h5>3 Workspace ONE architecture</h5><ul> <li>Workspace ONE &amp; modern SaaS architecture</li><li>Workspace ONE UEM architecture</li><li>Additional Workspace ONE components</li><li>Workspace ONE example use cases</li></ul><h5>4 Fundamentals of troubleshooting Workspace ONE UEM</h5><ul> <li>Software troubleshooting and support methods</li><li>Core components topology</li><li>Integrated components topology</li><li>Workspace ONE UEM log files</li></ul><h5>5 Workspace ONE UEM console troubleshooting</h5><ul> <li>Workspace ONE UEM troubleshooting overview</li><li>Group management and assignment</li><li>System settings and roles</li><li>Analytic events</li><li>Collecting and analyzing Workspace ONE UEM logs</li></ul><h5>6 Integration troubleshooting</h5><ul> <li>Integration overview</li><li>AirWatch Cloud Connector</li><li>Directory Services integration</li><li>Directory Users and Groups synchronization</li><li>Certificate Authority integration</li><li>Omnissa Access and Workspace ONE Intelligent Hub</li></ul><h5>7 Endpoint troubleshooting</h5><ul> <li>Endpoint topology overview</li><li>Tools and resources for troubleshooting</li><li>Workspace ONE Assist</li><li>Troubleshooting common issues</li></ul><h5>8 Application troubleshooting</h5><ul> <li>Applications overview</li><li>Configuration review</li><li>Tools and resources for troubleshooting</li><li>Public applications</li><li>Internal applications</li><li>Purchased applications</li></ul><h5>9 Unified Access Gateway and Edge services troubleshooting</h5><ul> <li>Unified Access Gateway architecture overview</li><li>Unified Access Gateway configuration review</li><li>Tools and resources for troubleshooting</li><li>Content Gateway on Unified Access Gateway</li><li>Workspace ONE Tunnel on Unified Access Gateway</li></ul><h5>10 Email troubleshooting</h5><ul> <li>Email architecture overview</li><li>Email profile configuration review</li><li>Tools and resources for troubleshooting</li><li>Workspace ONE Secure Email Gateway on Unified Access Gateway</li><li>PowerShell integration</li></ul>- Summarize the basic troubleshootingmethodology. - Outline common troubleshooting techniques in the Workspace ONE UEM console. - Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console. - Summarize common troubleshooting strategies for Workspace ONE UEM managed devices. - Outline common application management troubleshooting techniques in the Workspace ONE UEM console. - Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console. - Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.Recommended: - A working knowledge of OmnissaWorkspace ONE UEM infrastructure - A background in End-User Computing - Completed Workspace ONE Deploy and Manage (WODAM) courseIntermediate to advanced practitioners that support Workspace ONE UEM environments.1 Course introduction - Introductions and course logistics - Course objectives 2 Workspace ONE foundations - Navigating and customizing the console - Workspace ONE UEM console foundations - Workspace ONE Hub Services - Workspace ONE UEM accounts 3 Workspace ONE architecture - Workspace ONE & modern SaaS architecture - Workspace ONE UEM architecture - Additional Workspace ONE components - Workspace ONE example use cases 4 Fundamentals of troubleshooting Workspace ONE UEM - Software troubleshooting and support methods - Core components topology - Integrated components topology - Workspace ONE UEM log files 5 Workspace ONE UEM console troubleshooting - Workspace ONE UEM troubleshooting overview - Group management and assignment - System settings and roles - Analytic events - Collecting and analyzing Workspace ONE UEM logs 6 Integration troubleshooting - Integration overview - AirWatch Cloud Connector - Directory Services integration - Directory Users and Groups synchronization - Certificate Authority integration - Omnissa Access and Workspace ONE Intelligent Hub 7 Endpoint troubleshooting - Endpoint topology overview - Tools and resources for troubleshooting - Workspace ONE Assist - Troubleshooting common issues 8 Application troubleshooting - Applications overview - Configuration review - Tools and resources for troubleshooting - Public applications - Internal applications - Purchased applications 9 Unified Access Gateway and Edge services troubleshooting - Unified Access Gateway architecture overview - Unified Access Gateway configuration review - Tools and resources for troubleshooting - Content Gateway on Unified Access Gateway - Workspace ONE Tunnel on Unified Access Gateway 10 Email troubleshooting - Email architecture overview - Email profile configuration review - Tools and resources for troubleshooting - Workspace ONE Secure Email Gateway on Unified Access Gateway - PowerShell integration3 days3675.003300.003300.003300.003300.003300.00