CATSPNANetAppNA-CATSP3.0<p>This course focuses on enabling you to do the following:</p> <ul> <li>Identify the different software components in the ONTAP architecture.</li><li>Analyze the methodologies for troubleshooting management component applications, networks, and protocols.</li><li>Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues.</li><li>Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components.</li><li>Analyze the health of a cluster and summarize the results.</li><li>Identify issues with the management component.</li><li>Use administrative commands to verify the configuration of NFS and SAN environments.</li><li>Use the troubleshooting methodology for NAS and SAN protocols to define and isolate issues.</li><li>Locate logs for the management component, network, NFS, SMB, and iSCSI protocols.</li><li>Collect data for support cases.</li></ul><ul> <li>A working knowledge of ONTAP software and NAS and SAN protocols</li><li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/netapp-ontap9adm"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>ONTAP Cluster Administration <span class="fl-prod-pcode">(ONTAP9ADM)</span> (9.16)</a></span></li></ul><p>NetApp Technical Support engineers, Support Services Certified partner engineers, and Professional Services engineers</p><p><strong>Module 1: Troubleshooting the Management Component</strong> </p> <ul> <li>The management component</li><li>RDB Concepts: RDB units, RDB quorum, RDB master, epoch and epsilon</li><li>Configuration databases and replication databases</li><li>Root volume recovery</li><li>Job manager</li><li>RDB backup and recovery</li><li>Non-RDB user-space applications</li><li>Event management system, logs, traces and user-space core files</li></ul><p><strong>Module 2: Troubleshooting Scale-out Networking</strong></p> <ul> <li>NetApp ONTAP networking overview</li><li>Networking-related management component application and databases</li><li>Networking evolution</li><li>Cluster Session Manager (CSM)</li><li>Tools to triage networking issues</li></ul><p><strong>Module 3: Troubleshooting Network Component and Security Services</strong></p> <ul> <li>Network component</li><li>SecD</li><li>Troubleshooting with vserver services</li><li>Network component troubleshooting</li></ul><p><strong>Module 4: Troubleshooting NFS</strong></p> <ul> <li>How NFS works in ONTAP software</li><li>NetApp ONTAP NFS authorization using export policies and UNIX permissions</li><li>Export-related caches</li><li>NFS troubleshooting</li></ul><p><strong>Module 5: Troubleshooting Scalable SAN</strong></p> <ul> <li>SAN architecture</li><li>Scalable SAN configuration</li><li>Scalable SAN functional components (SCSI)</li><li>Cluster Liveliness Activity Monitor (CLAM) quorum</li><li>LUN space accounting</li><li>Scalable SAN functional components (NVMe)</li><li>Scalable SAN troubleshooting</li></ul>This course focuses on enabling you to do the following: - Identify the different software components in the ONTAP architecture. - Analyze the methodologies for troubleshooting management component applications, networks, and protocols. - Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues. - Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components. - Analyze the health of a cluster and summarize the results. - Identify issues with the management component. - Use administrative commands to verify the configuration of NFS and SAN environments. - Use the troubleshooting methodology for NAS and SAN protocols to define and isolate issues. - Locate logs for the management component, network, NFS, SMB, and iSCSI protocols. - Collect data for support cases.- A working knowledge of ONTAP software and NAS and SAN protocols - ONTAP Cluster Administration (ONTAP9ADM) (9.16)NetApp Technical Support engineers, Support Services Certified partner engineers, and Professional Services engineersModule 1: Troubleshooting the Management Component - The management component - RDB Concepts: RDB units, RDB quorum, RDB master, epoch and epsilon - Configuration databases and replication databases - Root volume recovery - Job manager - RDB backup and recovery - Non-RDB user-space applications - Event management system, logs, traces and user-space core files Module 2: Troubleshooting Scale-out Networking - NetApp ONTAP networking overview - Networking-related management component application and databases - Networking evolution - Cluster Session Manager (CSM) - Tools to triage networking issues Module 3: Troubleshooting Network Component and Security Services - Network component - SecD - Troubleshooting with vserver services - Network component troubleshooting Module 4: Troubleshooting NFS - How NFS works in ONTAP software - NetApp ONTAP NFS authorization using export policies and UNIX permissions - Export-related caches - NFS troubleshooting Module 5: Troubleshooting Scalable SAN - SAN architecture - Scalable SAN configuration - Scalable SAN functional components (SCSI) - Cluster Liveliness Activity Monitor (CLAM) quorum - LUN space accounting - Scalable SAN functional components (NVMe) - Scalable SAN troubleshooting4 days3600.003600.003960.003600.005040.001800.001800.001800.001800.001800.001800.001800.001800.001800.004680.002022.002022.004044.003800.003800.004448.003600.003460.0012490.004448.004448.004448.003770.004448.0048.0048.0048.0048.0048.0048.0048.0048.0048.0048.0048.0048.0048.00