LOKMPManagement & Professional SkillsMP-LOK1.0<ul> <li>You reflect your own attitude towards your conversation partners.</li><li>You can create a conducive basis for conversations.</li><li>You can identify problems and conflicts in a timely manner.</li><li>You can handle difficult situations confidently.</li></ul><ul> <li>Openness and willingness to reflect on your own communication patterns.</li><li>The desire to improve the quality of your conversations.</li></ul><p>Specialists and managers from all areas of the company</p><h5>Perception as the basis of communication</h5><ul> <li>How reality is being created</li><li>Interpretation and meaning</li><li>Perceptual filters</li><li>Recognize your own values and interests</li><li>My own attitude</li></ul><h5>Early recognition of difficulties</h5><ul> <li>Identifying signs of potential communication problems.</li><li>Training in active listening and understanding non-verbal signals</li></ul><h5>Build and maintain relationships</h5><ul> <li>Appreciation for myself and others</li><li>Establish credibility and trust</li><li>Restoration of the relationship level</li></ul><h5>Special features of digital communication</h5><ul> <li>Restrictions and limits</li><li>Tips for using WhatsApp, Teams, Slack &amp; Co.</li></ul><h5>Conflicts, blame and escalation</h5><ul> <li>Master feedback, problem and conflict discussions</li><li>Nonviolent Communication</li><li>Escalate and de-escalate</li></ul><h5>Self-management</h5><ul> <li>Remain able to act</li><li>Dealing with frustration and overwhelm</li><li>Get help if I can no longer manage it myself</li></ul><h5>Implementation in everyday work</h5><ul> <li>Development of individual action plans to implement your learnings into your everyday life</li><li>Establish regular feedback mechanisms to reflect on progress and make adjustments</li></ul>- You reflect your own attitude towards your conversation partners. - You can create a conducive basis for conversations. - You can identify problems and conflicts in a timely manner. - You can handle difficult situations confidently.- Openness and willingness to reflect on your own communication patterns. - The desire to improve the quality of your conversations.Specialists and managers from all areas of the companyPerception as the basis of communication - How reality is being created - Interpretation and meaning - Perceptual filters - Recognize your own values and interests - My own attitude Early recognition of difficulties - Identifying signs of potential communication problems. - Training in active listening and understanding non-verbal signals Build and maintain relationships - Appreciation for myself and others - Establish credibility and trust - Restoration of the relationship level Special features of digital communication - Restrictions and limits - Tips for using WhatsApp, Teams, Slack & Co. Conflicts, blame and escalation - Master feedback, problem and conflict discussions - Nonviolent Communication - Escalate and de-escalate Self-management - Remain able to act - Dealing with frustration and overwhelm - Get help if I can no longer manage it myself Implementation in everyday work - Development of individual action plans to implement your learnings into your everyday life - Establish regular feedback mechanisms to reflect on progress and make adjustments2 days1540.001540.001540.001540.00