<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="35781" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/microsoft-ms-4019" lastchanged="2026-07-01T12:07:30+02:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Transform your everyday business processes with agents</title><productcode>MS-4019</productcode><vendorcode>MS</vendorcode><vendorname>Microsoft</vendorname><fullproductcode>MS-MS-4019</fullproductcode><version>A</version><essentials>&lt;ul&gt;
&lt;li&gt;Students should have basic functional experience with Microsoft 365 services.&lt;/li&gt;&lt;li&gt;Students must have a proficient understanding of general IT practices.&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;MS-4019: Transform your everyday business processes with agents is targeted
to everyday Microsoft 365 business users. No programming experience is required to create Microsoft 365 Copilot Chat agents and SharePoint agents.&lt;/p&gt;</audience><contents>&lt;h4&gt;Get started with agents&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction&lt;/li&gt;&lt;li&gt;What are agents?&lt;/li&gt;&lt;li&gt;Agents and Access in Microsoft 365 Copilot&lt;/li&gt;&lt;li&gt;Explore the benefits of using agents&lt;/li&gt;&lt;li&gt;Enhance collaboration using agents&lt;/li&gt;&lt;li&gt;Examine IT governance controls for agents&lt;/li&gt;&lt;li&gt;Module assessment&lt;/li&gt;&lt;li&gt;Summary&lt;/li&gt;&lt;/ul&gt;
&lt;h4&gt;Explore prebuilt Microsoft 365 Copilot agents&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction&lt;/li&gt;&lt;li&gt;Examine the Analyst agent&lt;/li&gt;&lt;li&gt;Exercise - Use the Analyst agent&lt;/li&gt;&lt;li&gt;Examine the Researcher agent&lt;/li&gt;&lt;li&gt;Exercise - Use the Researcher agent&lt;/li&gt;&lt;li&gt;Examine the Prompt Coach agent&lt;/li&gt;&lt;li&gt;Examine the Idea Coach agent&lt;/li&gt;&lt;li&gt;Examine the Writing Coach agent&lt;/li&gt;&lt;li&gt;Exercise - Use an agent of your choice&lt;/li&gt;&lt;li&gt;Module assessment&lt;/li&gt;&lt;li&gt;Summary&lt;/li&gt;&lt;/ul&gt;
&lt;h4&gt;Build and manage an agent&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction&lt;/li&gt;&lt;li&gt;Examine the tools used to create agents&lt;/li&gt;&lt;li&gt;Explore the components of an agent&lt;/li&gt;&lt;li&gt;Create an agent in Copilot Chat - Part 1&lt;/li&gt;&lt;li&gt;Create an agent in Copilot Chat - Part 2&lt;/li&gt;&lt;li&gt;Exercise - Create a Copilot Chat agent&lt;/li&gt;&lt;li&gt;Create an agent in SharePoint&lt;/li&gt;&lt;li&gt;Exercise - Create a SharePoint agent&lt;/li&gt;&lt;li&gt;Test and edit your agents&lt;/li&gt;&lt;li&gt;Manage your agents&lt;/li&gt;&lt;li&gt;Module assessment&lt;/li&gt;&lt;li&gt;Summary&lt;/li&gt;&lt;/ul&gt;
&lt;h4&gt;Share and use agents&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Introduction&lt;/li&gt;&lt;li&gt;Share an agent with other users&lt;/li&gt;&lt;li&gt;Share an agent in Microsoft Teams&lt;/li&gt;&lt;li&gt;Interact with agents&lt;/li&gt;&lt;li&gt;Module assessment&lt;/li&gt;&lt;li&gt;Summary&lt;/li&gt;&lt;/ul&gt;</contents><essentials_plain>- Students should have basic functional experience with Microsoft 365 services.
- Students must have a proficient understanding of general IT practices.</essentials_plain><audience_plain>MS-4019: Transform your everyday business processes with agents is targeted
to everyday Microsoft 365 business users. No programming experience is required to create Microsoft 365 Copilot Chat agents and SharePoint agents.</audience_plain><contents_plain>Get started with agents


- Introduction
- What are agents?
- Agents and Access in Microsoft 365 Copilot
- Explore the benefits of using agents
- Enhance collaboration using agents
- Examine IT governance controls for agents
- Module assessment
- Summary

Explore prebuilt Microsoft 365 Copilot agents


- Introduction
- Examine the Analyst agent
- Exercise - Use the Analyst agent
- Examine the Researcher agent
- Exercise - Use the Researcher agent
- Examine the Prompt Coach agent
- Examine the Idea Coach agent
- Examine the Writing Coach agent
- Exercise - Use an agent of your choice
- Module assessment
- Summary

Build and manage an agent


- Introduction
- Examine the tools used to create agents
- Explore the components of an agent
- Create an agent in Copilot Chat - Part 1
- Create an agent in Copilot Chat - Part 2
- Exercise - Create a Copilot Chat agent
- Create an agent in SharePoint
- Exercise - Create a SharePoint agent
- Test and edit your agents
- Manage your agents
- Module assessment
- Summary

Share and use agents


- Introduction
- Share an agent with other users
- Share an agent in Microsoft Teams
- Interact with agents
- Module assessment
- Summary</contents_plain><duration unit="d" days="1">1 day</duration><pricelist><price country="US" currency="USD">675.00</price><price country="CA" currency="CAD">675.00</price><price country="DE" currency="EUR">690.00</price><price country="IT" currency="EUR">490.00</price><price country="GB" currency="GBP">940.00</price><price country="SE" currency="EUR">690.00</price><price country="AT" currency="EUR">690.00</price><price country="SI" currency="EUR">690.00</price><price country="CH" currency="CHF">690.00</price><price country="NL" currency="EUR">695.00</price></pricelist><miles/></course>