<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="35188" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/microsoft-mb-280t03" lastchanged="2025-11-20T10:38:39+01:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Design and deliver powerful customer experiences with Dynamics 365 Customer Insights</title><productcode>MB-280T03</productcode><vendorcode>MS</vendorcode><vendorname>Microsoft</vendorname><fullproductcode>MS-MB-280T03</fullproductcode><version>1.0</version><essentials>&lt;ul&gt;
&lt;li&gt;Students should have knowledge in basic marketing principles.&lt;/li&gt;&lt;li&gt;Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;p&gt;This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations.&lt;/p&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Work with real-time features in Dynamics 365 Customer Insights - Journeys&lt;/li&gt;&lt;li&gt;Unlock customer intent with Dynamics 365 Customer Insights - Data&lt;/li&gt;&lt;/ul&gt;</contents><essentials_plain>- Students should have knowledge in basic marketing principles.
- Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.</essentials_plain><audience_plain>This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations.</audience_plain><contents_plain>- Work with real-time features in Dynamics 365 Customer Insights - Journeys
- Unlock customer intent with Dynamics 365 Customer Insights - Data</contents_plain><duration unit="d" days="1">1 day</duration><pricelist><price country="DE" currency="EUR">690.00</price><price country="US" currency="USD">675.00</price><price country="CA" currency="CAD">675.00</price><price country="AT" currency="EUR">690.00</price><price country="SE" currency="EUR">690.00</price><price country="GB" currency="GBP">900.00</price><price country="IT" currency="EUR">490.00</price><price country="CH" currency="CHF">870.00</price><price country="SI" currency="EUR">690.00</price><price country="FR" currency="EUR">950.00</price></pricelist><miles/></course>