<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="35714" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/masterclass-aise" lastchanged="2026-03-04T20:38:37+01:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Master Class: AI Sales Expert</title><productcode>AISE</productcode><vendorcode>MT</vendorcode><vendorname>Master Class</vendorname><fullproductcode>MT-AISE</fullproductcode><version>1.0</version><objective>&lt;p&gt;Why Choose This Training Program?&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Practical Skills: Go beyond the theory with real-world exercises, role-playing sessions, and workshop-style learning.&lt;/li&gt;&lt;li&gt;Industry-Relevant Content: Gain insights into how AI is transforming sectors such as healthcare, finance, retail, and more.&lt;/li&gt;&lt;li&gt;Expert Guidance: Led by seasoned professionals with years of experience in AI sales and technology.&lt;/li&gt;&lt;/ul&gt;</objective><audience>&lt;p&gt;This training is ideal for sales professionals, account managers, and business development teams who want to sharpen their AI knowledge and improve their ability to sell AI-related products and services.&lt;/p&gt;</audience><contents>&lt;h5&gt;Day 1:&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Foundations of AI and Generative AI: Gain a clear understanding of AI and GenAI, explore current trends, and learn to identify market opportunities.&lt;/li&gt;&lt;li&gt;AI Technologies and Tools: Discover the core technologies behind AI, the necessary hardware and software requirements, and how to integrate AI solutions into customer environments.&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Day 2:&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;AI Product and Service Sales: Develop strategies to present AI offerings convincingly, address customer concerns, and highlight the tangible benefits of AI solutions.&lt;/li&gt;&lt;li&gt;Proven Sales Techniques and Best Practices: Learn how to craft compelling pitches, build long-term customer relationships, and implement a winning AI sales strategy.&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;h4&gt;Day 1: Basics and Use Cases&lt;/h4&gt;&lt;h5&gt;Module 1: Introduction to AI and GenAI&lt;/h5&gt;&lt;h6&gt;Contents:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Definitions and Concepts:
&lt;ul&gt;
&lt;li&gt;AI: Overview of various AI types, from rule-based systems to deep learning.&lt;/li&gt;&lt;li&gt;GenAI: Explanation of generative models that produce content such as text, images, or music.&lt;/li&gt;&lt;li&gt;AI Agents: Interactive systems that independently perform tasks based on user interactions and environmental data.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Historical Development:
&lt;ul&gt;
&lt;li&gt;Key milestones in AI development.&lt;/li&gt;&lt;li&gt;From symbolic AI to machine learning and the era of GenAI.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Market Potential and Current Trends:
&lt;ul&gt;
&lt;li&gt;Global market size and growth rates in the AI sector.&lt;/li&gt;&lt;li&gt;Relevant industries: healthcare, retail, financial services, manufacturing.&lt;/li&gt;&lt;li&gt;Emerging technologies: transformer models, multimodal AI systems, AutoML.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h6&gt;Activity/Exercise:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Group Work:
&lt;ul&gt;
&lt;li&gt;Participants analyze the most common use cases in their respective industries.&lt;/li&gt;&lt;li&gt;Creation of a short presentation: How can AI/ GenAI/ AI agents deliver concrete improvements?&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 2: Technologies and Tools for AI Solutions (3 hours)&lt;/h5&gt;&lt;h6&gt;Contents:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;AI Technology Basics:
&lt;ul&gt;
&lt;li&gt;Difference between supervised, unsupervised, and reinforcement learning methods.&lt;/li&gt;&lt;li&gt;Structure of neural networks and how they recognize patterns in data.&lt;/li&gt;&lt;li&gt;Functionality of generative models such as GANs (Generative Adversarial Networks) and transformer architectures (e.g., GPT).&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Hardware and Software Resources:
&lt;ul&gt;
&lt;li&gt;GPUs, TPUs, and other specialized hardware for AI training and inference.&lt;/li&gt;&lt;li&gt;Cloud services (e.g., AWS, Azure, Google Cloud) for AI projects.&lt;/li&gt;&lt;li&gt;Open-source libraries: TensorFlow, PyTorch, Hugging Face Transformers.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Integrations and APIs:
&lt;ul&gt;
&lt;li&gt;Overview of RESTful APIs and SDKs.&lt;/li&gt;&lt;li&gt;Ways to integrate AI models into existing software landscapes.&lt;/li&gt;&lt;li&gt;Security and privacy considerations when using AI services.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h6&gt;Activity/Exercise:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Practical Demonstration:
&lt;ul&gt;
&lt;li&gt;Participants work in groups with a simple generative model application, such as text or image generators.&lt;/li&gt;&lt;li&gt;They compare results and discuss implementation opportunities and challenges.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Day 2: Sales and Customer Focus&lt;/h4&gt;&lt;h5&gt;Module 3: Selling AI Products and Services&lt;/h5&gt;&lt;h6&gt;Contents:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Understanding Products and Services:
&lt;ul&gt;
&lt;li&gt;Differences between AI services (e.g., APIs, consulting), software products (e.g., pre-built AI solutions), and hardware solutions (e.g., AI-optimized hardware).&lt;/li&gt;&lt;li&gt;Use cases and benefits for various target audiences.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Communicating Customer Value:
&lt;ul&gt;
&lt;li&gt;Presenting success stories and case studies.&lt;/li&gt;&lt;li&gt;Addressing common customer concerns (e.g., data sovereignty, implementation costs) and how to handle them.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Industry Examples:
&lt;ul&gt;
&lt;li&gt;Using GenAI in marketing campaigns.&lt;/li&gt;&lt;li&gt;AI agents for process automation in call centers.&lt;/li&gt;&lt;li&gt;Hardware solutions for AI-powered image analysis in healthcare.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h6&gt;Activity/Exercise:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Role-playing:
&lt;ul&gt;
&lt;li&gt;Participants practice sales conversations with different customer types.&lt;/li&gt;&lt;li&gt;Peers act as customers, raising typical questions and objections.&lt;/li&gt;&lt;li&gt;Feedback session: Strengths and improvement areas.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Module 4: Strategies and Best Practices for AI Sales&lt;/h5&gt;&lt;h6&gt;Contents:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Developing Sales Strategies:
&lt;ul&gt;
&lt;li&gt;Market segmentation: How to identify potential customers.&lt;/li&gt;&lt;li&gt;Targeted outreach: Personalizing offers based on customer profiles.&lt;/li&gt;&lt;li&gt;Up-selling and cross-selling: Building a portfolio that extends beyond a single solution.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Building Customer Relationships:
&lt;ul&gt;
&lt;li&gt;Ongoing engagement with customers: Collecting feedback and deriving improvements.&lt;/li&gt;&lt;li&gt;Long-term customer retention through training and support.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Best Practices:
&lt;ul&gt;
&lt;li&gt;Case studies of successful AI implementations.&lt;/li&gt;&lt;li&gt;Key dos and don&amp;rsquo;ts in the sales process.&lt;/li&gt;&lt;li&gt;Adapting to technological changes and continuous learning strategies for sales teams.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h6&gt;Activity/Exercise:&lt;/h6&gt;&lt;ul&gt;
&lt;li&gt;Workshop:
&lt;ul&gt;
&lt;li&gt;Participants create a short pitch deck for an AI product or service.&lt;/li&gt;&lt;li&gt;Presentation in front of the group, followed by a feedback session.&lt;/li&gt;&lt;li&gt;Goal: Develop a convincing sales presentation that is practical and engaging.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Summary and Wrap-Up&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Open discussion about lessons learned.&lt;/li&gt;&lt;li&gt;Addressing any remaining questions.&lt;/li&gt;&lt;li&gt;Participants receive a brief summary of the discussed topics and links to additional resources.&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>Why Choose This Training Program?


- Practical Skills: Go beyond the theory with real-world exercises, role-playing sessions, and workshop-style learning.
- Industry-Relevant Content: Gain insights into how AI is transforming sectors such as healthcare, finance, retail, and more.
- Expert Guidance: Led by seasoned professionals with years of experience in AI sales and technology.</objective_plain><audience_plain>This training is ideal for sales professionals, account managers, and business development teams who want to sharpen their AI knowledge and improve their ability to sell AI-related products and services.</audience_plain><contents_plain>Day 1:


- Foundations of AI and Generative AI: Gain a clear understanding of AI and GenAI, explore current trends, and learn to identify market opportunities.
- AI Technologies and Tools: Discover the core technologies behind AI, the necessary hardware and software requirements, and how to integrate AI solutions into customer environments.
Day 2:


- AI Product and Service Sales: Develop strategies to present AI offerings convincingly, address customer concerns, and highlight the tangible benefits of AI solutions.
- Proven Sales Techniques and Best Practices: Learn how to craft compelling pitches, build long-term customer relationships, and implement a winning AI sales strategy.</contents_plain><outline_plain>Day 1: Basics and Use Cases

Module 1: Introduction to AI and GenAI

Contents:


- Definitions and Concepts:

- AI: Overview of various AI types, from rule-based systems to deep learning.
- GenAI: Explanation of generative models that produce content such as text, images, or music.
- AI Agents: Interactive systems that independently perform tasks based on user interactions and environmental data.
- Historical Development:

- Key milestones in AI development.
- From symbolic AI to machine learning and the era of GenAI.
- Market Potential and Current Trends:

- Global market size and growth rates in the AI sector.
- Relevant industries: healthcare, retail, financial services, manufacturing.
- Emerging technologies: transformer models, multimodal AI systems, AutoML.
Activity/Exercise:


- Group Work:

- Participants analyze the most common use cases in their respective industries.
- Creation of a short presentation: How can AI/ GenAI/ AI agents deliver concrete improvements?
Module 2: Technologies and Tools for AI Solutions (3 hours)

Contents:


- AI Technology Basics:

- Difference between supervised, unsupervised, and reinforcement learning methods.
- Structure of neural networks and how they recognize patterns in data.
- Functionality of generative models such as GANs (Generative Adversarial Networks) and transformer architectures (e.g., GPT).
- Hardware and Software Resources:

- GPUs, TPUs, and other specialized hardware for AI training and inference.
- Cloud services (e.g., AWS, Azure, Google Cloud) for AI projects.
- Open-source libraries: TensorFlow, PyTorch, Hugging Face Transformers.
- Integrations and APIs:

- Overview of RESTful APIs and SDKs.
- Ways to integrate AI models into existing software landscapes.
- Security and privacy considerations when using AI services.
Activity/Exercise:


- Practical Demonstration:

- Participants work in groups with a simple generative model application, such as text or image generators.
- They compare results and discuss implementation opportunities and challenges.
Day 2: Sales and Customer Focus

Module 3: Selling AI Products and Services

Contents:


- Understanding Products and Services:

- Differences between AI services (e.g., APIs, consulting), software products (e.g., pre-built AI solutions), and hardware solutions (e.g., AI-optimized hardware).
- Use cases and benefits for various target audiences.
- Communicating Customer Value:

- Presenting success stories and case studies.
- Addressing common customer concerns (e.g., data sovereignty, implementation costs) and how to handle them.
- Industry Examples:

- Using GenAI in marketing campaigns.
- AI agents for process automation in call centers.
- Hardware solutions for AI-powered image analysis in healthcare.
Activity/Exercise:


- Role-playing:

- Participants practice sales conversations with different customer types.
- Peers act as customers, raising typical questions and objections.
- Feedback session: Strengths and improvement areas.
Module 4: Strategies and Best Practices for AI Sales

Contents:


- Developing Sales Strategies:

- Market segmentation: How to identify potential customers.
- Targeted outreach: Personalizing offers based on customer profiles.
- Up-selling and cross-selling: Building a portfolio that extends beyond a single solution.
- Building Customer Relationships:

- Ongoing engagement with customers: Collecting feedback and deriving improvements.
- Long-term customer retention through training and support.
- Best Practices:

- Case studies of successful AI implementations.
- Key dos and don’ts in the sales process.
- Adapting to technological changes and continuous learning strategies for sales teams.
Activity/Exercise:


- Workshop:

- Participants create a short pitch deck for an AI product or service.
- Presentation in front of the group, followed by a feedback session.
- Goal: Develop a convincing sales presentation that is practical and engaging.
Summary and Wrap-Up


- Open discussion about lessons learned.
- Addressing any remaining questions.
- Participants receive a brief summary of the discussed topics and links to additional resources.</outline_plain><duration unit="d" days="2">2 days</duration><pricelist><price country="DE" currency="EUR">1950.00</price><price country="AT" currency="EUR">1950.00</price><price country="SE" currency="EUR">1950.00</price><price country="SI" currency="EUR">1950.00</price><price country="GB" currency="GBP">1690.00</price><price country="CH" currency="CHF">1950.00</price></pricelist><miles/></course>