<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="37396" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/itil-itil5pic" lastchanged="2026-08-14T02:17:54+02:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>ITIL Plan, Implement and Control (Version 5)</title><productcode>ITIL5PIC</productcode><vendorcode>IT</vendorcode><vendorname>ITIL</vendorname><fullproductcode>IT-ITIL5PIC</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Supports effective execution of strategy through controlled change and implementation&lt;/li&gt;&lt;li&gt;Enables strong governance of service management activities&lt;/li&gt;&lt;li&gt;Improves coordination and collaboration across teams and stakeholders&lt;/li&gt;&lt;li&gt;Aligns strategic objectives with tactical and operational plans to support business success&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;ul&gt;
&lt;li&gt;ITIL 4 Foundation&lt;/li&gt;&lt;li&gt;Accredited training or Official eLearning&lt;/li&gt;&lt;/ul&gt;</essentials><audience>&lt;ul&gt;
&lt;li&gt;Service management and service delivery roles (e.g., IT Operations Manager, IT Service Manager)&lt;/li&gt;&lt;li&gt;Service delivery specialists (e.g., IT Operations Specialists)&lt;/li&gt;&lt;li&gt;Process leads (e.g., Change Enablement, IT Asset Management)&lt;/li&gt;&lt;/ul&gt;</audience><contents>&lt;p&gt;This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. It offers best-practice guidance at both strategic and operational levels to help organisations maximise value from these practices.&lt;/p&gt;</contents><objective_plain>- Supports effective execution of strategy through controlled change and implementation
- Enables strong governance of service management activities
- Improves coordination and collaboration across teams and stakeholders
- Aligns strategic objectives with tactical and operational plans to support business success</objective_plain><essentials_plain>- ITIL 4 Foundation
- Accredited training or Official eLearning</essentials_plain><audience_plain>- Service management and service delivery roles (e.g., IT Operations Manager, IT Service Manager)
- Service delivery specialists (e.g., IT Operations Specialists)
- Process leads (e.g., Change Enablement, IT Asset Management)</audience_plain><contents_plain>This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. It offers best-practice guidance at both strategic and operational levels to help organisations maximise value from these practices.</contents_plain><duration unit="d" days="3">3 days</duration><pricelist><price country="DE" currency="EUR">1795.00</price><price country="AT" currency="EUR">1795.00</price><price country="CH" currency="CHF">1795.00</price><price country="SE" currency="EUR">1795.00</price><price country="SI" currency="EUR">1795.00</price></pricelist><miles/></course>