I5MPISITITILIT-I5MPIS1.0<ul> <li>Enables organizations to apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery</li><li>Helps break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement</li><li>Positions service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes</li></ul><ul> <li>Any ITIL 4 certification or</li><li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/itil-itil5f"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>ITIL Version 5 Foundation <span class="fl-prod-pcode">(ITIL5F)</span></a></span></li><li>Accredited training or Official eLearning</li></ul><ul> <li>Service management and service delivery professionals</li><li>Product and digital delivery roles</li><li>Architecture and service design roles</li><li>Software and application development teams</li></ul><ul> <li>Digital Products and Services</li><li>Discover</li><li>Design</li><li>Acquire</li><li>Build</li><li>Transition</li><li>Operate</li><li>Deliver</li><li>Support</li><li>Lifecycle Management</li></ul>- Enables organizations to apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery - Helps break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement - Positions service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes- Any ITIL 4 certification or - ITIL Version 5 Foundation (ITIL5F) - Accredited training or Official eLearning- Service management and service delivery professionals - Product and digital delivery roles - Architecture and service design roles - Software and application development teams- Digital Products and Services - Discover - Design - Acquire - Build - Transition - Operate - Deliver - Support - Lifecycle Management2 days1200.001200.001200.001200.001200.00