I5MPIEITITILIT-I5MPIE1.0<ul> <li>Enables the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services</li><li>Connects decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment</li><li>Improves time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered</li><li>Builds trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues</li></ul><ul> <li>Any ITIL 4 certification or</li><li><span class="cms-link-marked"><a class="fl-href-prod" href="/swisscom/en/course/itil-itil5f"><svg role="img" aria-hidden="true" focusable="false" data-nosnippet class="cms-linkmark"><use xlink:href="/css/img/icnset-linkmarks.svg#linkmark"></use></svg>ITIL Version 5 Foundation <span class="fl-prod-pcode">(ITIL5F)</span></a></span></li><li>Accredited training or Official eLearning</li></ul><ul> <li>Strategy professionals</li><li>Product professionals</li><li>Service professionals</li></ul><ul> <li>Key ITIL terms and definitions</li><li>ITIL Experience</li><li>Capturing Experience</li><li>Service journey</li><li>ITIL and AI</li><li>ITIL and other frameworks</li></ul>- Enables the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services - Connects decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment - Improves time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered - Builds trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues- Any ITIL 4 certification or - ITIL Version 5 Foundation (ITIL5F) - Accredited training or Official eLearning- Strategy professionals - Product professionals - Service professionals- Key ITIL terms and definitions - ITIL Experience - Capturing Experience - Service journey - ITIL and AI - ITIL and other frameworks2 days1200.001200.001200.001200.001200.00