Build Agents with CX Agent Studio

Build Agents with CX Agent StudioBACXASGOGoogleGO-BACXAS1.0<ul> <li>Design multi-agent architectures and developer-first workflows.</li><li>Evaluate CX agent performance.</li><li>Implement deterministic logic.</li><li>Create and maintain data stores that enhance CX agents.</li><li>Deploy a CX agent to various digital channels.</li><li>Leverage CX agent tools and connectors to integrate with various providers.</li><li>Escalate to human agents.</li><li>Apply industry best practices for a successful launch.</li><li>Utilize Native Audio to configure natural voice-based interactions</li></ul>Basic understanding of Google Cloud and LLMs.Conversational Architects, Conversational Designers, Data Engineers/Scientists and other roles supporting implementation of AI agents.<h4>Module 1 - Introduction to CX Agent Studio</h4>Topics: <ul> <li>Then and now.</li><li>AI agents and conversational AI solutions.</li><li>Gemini Enterprise for Customer Experience (CX).</li><li>CX Agents Studio overview.</li></ul>Objectives: <ul> <li>Refresh your knowledge about AI agents on Google Cloud and CX Agent Studio.</li><li>Create production-ready agents in CX Agent Studio.</li></ul>Activities: <ul> <li>Lab: Create CX agents ready for production.</li></ul><h4>Module 2 - Build CX agents</h4>Topics: <ul> <li>Product demonstration.</li><li>Build and refine multi-agent architecture.</li><li>Hybrid versus deterministic agents.</li><li>Make your CX agents enterprise ready.</li></ul>Objectives: <ul> <li>Design multi-agent architectures to manage complexity.</li><li>Apply best practices for instructions.</li><li>Implement deterministic logic.</li><li>Configure enterprise-ready features.</li></ul>Activities: <ul> <li>Lab: Use CX Agent Studio memory and deterministic capabilities.</li></ul><h4>Module 3 - Programmatic management and voice agents</h4>Topics: <ul> <li>Programmatic access to CX Agent Studio.</li><li>Evolution of audio in AI Agents.</li></ul>Objectives: <ul> <li>Build agents programmatically.</li><li>Configure and troubleshoot Native Audio voice agents.</li></ul>Activities: <ul> <li>Lab: Configure and troubleshoot voice-based agents in CX Agent Studio.</li></ul><h4>Module 4 - Extend CX Agents with Agent Search data stores</h4>Topics: <ul> <li>Introduction to Agent Search and data store agents.</li><li>Core capabilities and technical advantages of data store agents.</li><li>Use cases for data store agents,</li><li>Phases of data store agent implementation.</li><li>Create a data store agent implementation.</li><li>Create a data store in CX Agent Studio</li><li>Connection and configuration.</li><li>Common search configurations.</li><li>Common issues and troubleshooting.</li></ul>Objectives: <ul> <li>Differentiate between data store types.</li><li>Create a data store.</li><li>Leverage data stores and connectors.</li></ul>Activities: <ul> <li>Lab: Leverage data store and connectors in your CX Agent Studio.</li></ul><h4>Module 5 - Evaluate and configure CX agents</h4>Topics: <ul> <li>Foundations and methods of CX Agent evaluation.</li><li>Test case development and metrics.</li><li>Advanced tuning and runs.</li></ul>Objectives: <ul> <li>Align agent responses with defined company rules.</li><li>Configure guardrails to protect your CX agent.</li><li>Set up Memory for a CX agent.</li><li>Implement custom webhooks.</li></ul>Activities: <ul> <li>Lab: Evaluate CX Agent Studio and implement the Quality Hill Climbing process.</li><li>Lab: Use CX Agent Studio memory and deterministic capabilities.</li></ul><h4>Module 6 - CX Agent Studio integrations</h4>Topics: <ul> <li>Integrate CX agents with first- and third-party providers.</li><li>Digital channel integrations.</li><li>Third-party telephony integration.</li><li>Human escalation to third-party services.</li><li>Human escalation to Gemini Enterprise for CX.</li><li>Integration with Agent Assist.</li><li>Gemini Enterprise for CX integration through the API.</li></ul>Objectives: <ul> <li>Deploy the CX agent to various digital channels.</li><li>Escalate to human agents using Google Cloud CCaaS and Gemini Enterprise for Customer Experience.</li><li>Integrate with third party telephony services.</li></ul>Activities: <ul> <li>Lab: Deploy agents to the web and third party channels from CX Agent Studio.</li></ul><h4>Module 7 - Essentials for a successful launch</h4>Topics: <ul> <li>Strategic alignment and planning.</li><li>Success metrics and visibility.</li><li>Launch execution and technical readiness.</li><li>Trust, safety and global readiness.</li></ul>Objectives: <ul> <li>Outline the industry best practices for a successful launch.</li><li>Recall available compliance languages.</li></ul>- Design multi-agent architectures and developer-first workflows. - Evaluate CX agent performance. - Implement deterministic logic. - Create and maintain data stores that enhance CX agents. - Deploy a CX agent to various digital channels. - Leverage CX agent tools and connectors to integrate with various providers. - Escalate to human agents. - Apply industry best practices for a successful launch. - Utilize Native Audio to configure natural voice-based interactionsBasic understanding of Google Cloud and LLMs.Conversational Architects, Conversational Designers, Data Engineers/Scientists and other roles supporting implementation of AI agents.Module 1 - Introduction to CX Agent Studio Topics: - Then and now. - AI agents and conversational AI solutions. - Gemini Enterprise for Customer Experience (CX). - CX Agents Studio overview. Objectives: - Refresh your knowledge about AI agents on Google Cloud and CX Agent Studio. - Create production-ready agents in CX Agent Studio. Activities: - Lab: Create CX agents ready for production. Module 2 - Build CX agents Topics: - Product demonstration. - Build and refine multi-agent architecture. - Hybrid versus deterministic agents. - Make your CX agents enterprise ready. Objectives: - Design multi-agent architectures to manage complexity. - Apply best practices for instructions. - Implement deterministic logic. - Configure enterprise-ready features. Activities: - Lab: Use CX Agent Studio memory and deterministic capabilities. Module 3 - Programmatic management and voice agents Topics: - Programmatic access to CX Agent Studio. - Evolution of audio in AI Agents. Objectives: - Build agents programmatically. - Configure and troubleshoot Native Audio voice agents. Activities: - Lab: Configure and troubleshoot voice-based agents in CX Agent Studio. Module 4 - Extend CX Agents with Agent Search data stores Topics: - Introduction to Agent Search and data store agents. - Core capabilities and technical advantages of data store agents. - Use cases for data store agents, - Phases of data store agent implementation. - Create a data store agent implementation. - Create a data store in CX Agent Studio - Connection and configuration. - Common search configurations. - Common issues and troubleshooting. Objectives: - Differentiate between data store types. - Create a data store. - Leverage data stores and connectors. Activities: - Lab: Leverage data store and connectors in your CX Agent Studio. Module 5 - Evaluate and configure CX agents Topics: - Foundations and methods of CX Agent evaluation. - Test case development and metrics. - Advanced tuning and runs. Objectives: - Align agent responses with defined company rules. - Configure guardrails to protect your CX agent. - Set up Memory for a CX agent. - Implement custom webhooks. Activities: - Lab: Evaluate CX Agent Studio and implement the Quality Hill Climbing process. - Lab: Use CX Agent Studio memory and deterministic capabilities. Module 6 - CX Agent Studio integrations Topics: - Integrate CX agents with first- and third-party providers. - Digital channel integrations. - Third-party telephony integration. - Human escalation to third-party services. - Human escalation to Gemini Enterprise for CX. - Integration with Agent Assist. - Gemini Enterprise for CX integration through the API. Objectives: - Deploy the CX agent to various digital channels. - Escalate to human agents using Google Cloud CCaaS and Gemini Enterprise for Customer Experience. - Integrate with third party telephony services. Activities: - Lab: Deploy agents to the web and third party channels from CX Agent Studio. Module 7 - Essentials for a successful launch Topics: - Strategic alignment and planning. - Success metrics and visibility. - Launch execution and technical readiness. - Trust, safety and global readiness. Objectives: - Outline the industry best practices for a successful launch. - Recall available compliance languages.2 days1495.002065.001300.001300.001300.001300.001300.00