<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.ch/css/xml-course.xsl"?><course productid="33357" language="en" source="https://portal.flane.ch/swisscom/en/xml-course/fortinet-nst" lastchanged="2026-01-27T10:49:04+01:00" parent="https://portal.flane.ch/swisscom/en/xml-courses"><title>Network Security Support Engineer</title><productcode>NST</productcode><vendorcode>FO</vendorcode><vendorname>Fortinet</vendorname><fullproductcode>FO-NST</fullproductcode><version>7.6</version><objective>&lt;p&gt;After completing this course, you will be able to:
&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Set up a baseline for FortiGate and analyze the first steps to diagnose a FortiGate&lt;/li&gt;&lt;li&gt;Monitor process activity, diagnose conserve mode, and troubleshoot unexpected reboots and frozen devices&lt;/li&gt;&lt;li&gt;Analyze information in the session table and debug flow output&lt;/li&gt;&lt;li&gt;Troubleshoot session helpers&lt;/li&gt;&lt;li&gt;Troubleshoot common problems related to local, LDAP, and RADIUS authentication&lt;/li&gt;&lt;li&gt;Troubleshoot common FSSO problems&lt;/li&gt;&lt;li&gt;Troubleshoot FortiGuard and web filtering problems&lt;/li&gt;&lt;li&gt;Monitor an HA cluster and troubleshoot common HA problems&lt;/li&gt;&lt;li&gt;Troubleshoot and diagnose IPsec VPNs with debug and sniffer commands&lt;/li&gt;&lt;li&gt;Troubleshoot routing problems with debug and sniffer commands&lt;/li&gt;&lt;li&gt;Troubleshoot rerouting problems with debug commands&lt;/li&gt;&lt;li&gt;Monitor OSPF status and o troubleshoot common OSPF problems with debug commands&lt;/li&gt;&lt;li&gt;Monitor and verify the BGP status with commands and troubleshoot common BGP issues&lt;/li&gt;&lt;/ul&gt;</objective><essentials>&lt;p&gt;This course assumes advanced knowledge of networking, and extensive hands-on experience working with FortiGate.&lt;/p&gt;
&lt;p&gt;You must have an understanding of the topics covered in the &lt;span class=&quot;cms-link-marked&quot;&gt;&lt;a class=&quot;fl-href-prod&quot; href=&quot;/swisscom/en/course/fortinet-fort-seci&quot;&gt;&lt;svg role=&quot;img&quot; aria-hidden=&quot;true&quot; focusable=&quot;false&quot; data-nosnippet class=&quot;cms-linkmark&quot;&gt;&lt;use xlink:href=&quot;/css/img/icnset-linkmarks.svg#linkmark&quot;&gt;&lt;/use&gt;&lt;/svg&gt;FortiGate Security &lt;span class=&quot;fl-prod-pcode&quot;&gt;(FORT-SECI)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt; and &lt;span class=&quot;cms-link-marked&quot;&gt;&lt;a class=&quot;fl-href-prod&quot; href=&quot;/swisscom/en/course/fortinet-fort-infra&quot;&gt;&lt;svg role=&quot;img&quot; aria-hidden=&quot;true&quot; focusable=&quot;false&quot; data-nosnippet class=&quot;cms-linkmark&quot;&gt;&lt;use xlink:href=&quot;/css/img/icnset-linkmarks.svg#linkmark&quot;&gt;&lt;/use&gt;&lt;/svg&gt;FortiGate Infrastructure &lt;span class=&quot;fl-prod-pcode&quot;&gt;(FORT-INFRA)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt; courses, or have equivalent experience.&lt;/p&gt;
&lt;p&gt;It is also recommended that you have an understanding of the topics covered in the &lt;span class=&quot;cms-link-marked&quot;&gt;&lt;a class=&quot;fl-href-prod&quot; href=&quot;/swisscom/en/course/fortinet-fort-entfirewall&quot;&gt;&lt;svg role=&quot;img&quot; aria-hidden=&quot;true&quot; focusable=&quot;false&quot; data-nosnippet class=&quot;cms-linkmark&quot;&gt;&lt;use xlink:href=&quot;/css/img/icnset-linkmarks.svg#linkmark&quot;&gt;&lt;/use&gt;&lt;/svg&gt;Enterprise Firewall Administrator &lt;span class=&quot;fl-prod-pcode&quot;&gt;(FORT-ENTFIREWALL)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt; course.&lt;/p&gt;</essentials><audience>&lt;p&gt;Networking and security professionals involved in diagnosing, troubleshooting, and supporting an enterprise security infrastructure using FortiGate devices should attend this course.&lt;/p&gt;</audience><outline>&lt;ul&gt;
&lt;li&gt;1. Troubleshooting Concepts&lt;/li&gt;&lt;li&gt;2. System Resources&lt;/li&gt;&lt;li&gt;3. Sessions, Traffic Flow, and Networking&lt;/li&gt;&lt;li&gt;4. Security Fabric&lt;/li&gt;&lt;li&gt;5. Firewall Authentication&lt;/li&gt;&lt;li&gt;6. FSSO&lt;/li&gt;&lt;li&gt;7. Security Profiles&lt;/li&gt;&lt;li&gt;8. High Availability&lt;/li&gt;&lt;li&gt;9. IPsec&lt;/li&gt;&lt;li&gt;10. IPsec―IKEv2&lt;/li&gt;&lt;li&gt;11. Routing&lt;/li&gt;&lt;li&gt;12. BGP&lt;/li&gt;&lt;li&gt;13. OSPF&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>After completing this course, you will be able to:



- Set up a baseline for FortiGate and analyze the first steps to diagnose a FortiGate
- Monitor process activity, diagnose conserve mode, and troubleshoot unexpected reboots and frozen devices
- Analyze information in the session table and debug flow output
- Troubleshoot session helpers
- Troubleshoot common problems related to local, LDAP, and RADIUS authentication
- Troubleshoot common FSSO problems
- Troubleshoot FortiGuard and web filtering problems
- Monitor an HA cluster and troubleshoot common HA problems
- Troubleshoot and diagnose IPsec VPNs with debug and sniffer commands
- Troubleshoot routing problems with debug and sniffer commands
- Troubleshoot rerouting problems with debug commands
- Monitor OSPF status and o troubleshoot common OSPF problems with debug commands
- Monitor and verify the BGP status with commands and troubleshoot common BGP issues</objective_plain><essentials_plain>This course assumes advanced knowledge of networking, and extensive hands-on experience working with FortiGate.

You must have an understanding of the topics covered in the FortiGate Security (FORT-SECI) and FortiGate Infrastructure (FORT-INFRA) courses, or have equivalent experience.

It is also recommended that you have an understanding of the topics covered in the Enterprise Firewall Administrator (FORT-ENTFIREWALL) course.</essentials_plain><audience_plain>Networking and security professionals involved in diagnosing, troubleshooting, and supporting an enterprise security infrastructure using FortiGate devices should attend this course.</audience_plain><outline_plain>- 1. Troubleshooting Concepts
- 2. System Resources
- 3. Sessions, Traffic Flow, and Networking
- 4. Security Fabric
- 5. Firewall Authentication
- 6. FSSO
- 7. Security Profiles
- 8. High Availability
- 9. IPsec
- 10. IPsec―IKEv2
- 11. Routing
- 12. BGP
- 13. OSPF</outline_plain><duration unit="d" days="3">3 days</duration><pricelist><price country="US" currency="USD">2900.00</price><price country="PL" currency="EUR">2220.00</price><price country="CA" currency="CAD">4000.00</price><price country="DE" currency="USD">2900.00</price><price country="CH" currency="CHF">3200.00</price><price country="GB" currency="GBP">2320.00</price><price country="IT" currency="EUR">2900.00</price><price country="FR" currency="EUR">3500.00</price></pricelist><miles/></course>