DTCSMCICiscoCI-DTCSM2.2<p>After taking this course, you should be able to: </p> <ul> <li>Describe the role of the Customer Success Manager</li><li>Describe the tools that the Customer Success Manager uses to ensure customer experience</li><li>Describe the lifecycle approach to customer experience</li></ul><p>This course has no formal prerequisites, but we recommend that you have: </p> <ul> <li>Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology</li></ul><ul> <li>Individuals preparing for the Cisco Customer Success Manager Specialist certification</li><li>Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology</li></ul><ul> <li>Transition to Subscription Economy</li><li>Customer and Industry Trends</li><li>Defining Customer Success and the CSM Role</li><li>Engaging the Customer for Success</li><li>Engaging the Customer for Success</li><li>Addressing Barriers</li><li>Customer Success Management Activities</li><li>Success Plan Elements</li><li>Customer Success Management Activities</li></ul>After taking this course, you should be able to: - Describe the role of the Customer Success Manager - Describe the tools that the Customer Success Manager uses to ensure customer experience - Describe the lifecycle approach to customer experienceThis course has no formal prerequisites, but we recommend that you have: - Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology- Individuals preparing for the Cisco Customer Success Manager Specialist certification - Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology- Transition to Subscription Economy - Customer and Industry Trends - Defining Customer Success and the CSM Role - Engaging the Customer for Success - Engaging the Customer for Success - Addressing Barriers - Customer Success Management Activities - Success Plan Elements - Customer Success Management Activities3 days2395.002395.002395.002395.002395.002395.002395.002395.0012317.002290.002290.002290.002290.002290.002290.002290.002290.002290.002290.002200.001950.001950.001950.001950.001850.002070.002200.002490.003035.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.0022.00