{"course":{"productid":36663,"modality":1,"active":true,"language":"en","title":"Workspace ONE UEM Administration and Operations","productcode":"WOUAO","vendorcode":"OM","vendorname":"OMNISSA","fullproductcode":"OM-WOUAO","courseware":{"has_ekit":false,"has_printkit":true,"language":""},"url":"https:\/\/portal.flane.ch\/course\/omnissa-wouao","objective":"<ul>\n<li>Explain the core capabilities and value of Workspace ONE UEM in enterprise device management.<\/li><li>Design and implement secure device enrollment workflows for multiple platforms.<\/li><li>Integrate directory and identity services to enable authentication and access control.<\/li><li>Configure and manage conditional access policies to protect corporate resources.<\/li><li>Deploy and manage applications across diverse device types and operating systems.<\/li><li>Create and apply advanced device profiles and configuration policies.<\/li><li>Automate administrative workflows using Freestyle Orchestrator.<\/li><li>Implement modern management practices for Windows devices.<\/li><li>Apply best practices for managing Apple and Android devices in enterprise environments.<\/li><li>Explain and configure common Workspace ONE enterprise integrations.<\/li><li>Securely deploy configurations to devices managed by Workspace ONE UEM.<\/li><li>Deploy and manage applications to Workspace ONE UEM managed devices.<\/li><li>Analyze a Workspace ONE UEM deployment.<\/li><li>Explain how to enable email access on devices.<\/li><li>Discuss strategies to maintain environment and device fleet health.<\/li><li>Troubleshoot and resolve basic issues related to devices, applications, and policies.<\/li><\/ul>","essentials":"<p>Recommended:<\/p>\n<ul>\n<li>A working knowledge of Workspace ONE UEM<\/li><li>A background in End-User Computing<\/li><li>Completed <span class=\"cms-link-marked\"><a class=\"fl-href-prod\" href=\"\/swisscom\/en\/course\/omnissa-wodam\"><svg role=\"img\" aria-hidden=\"true\" focusable=\"false\" data-nosnippet class=\"cms-linkmark\"><use xlink:href=\"\/css\/img\/icnset-linkmarks.svg#linkmark\"><\/use><\/svg>Workspace ONE Deploy and Manage <span class=\"fl-prod-pcode\">(WODAM)<\/span><\/a><\/span> course<\/li><\/ul>","audience":"<p>Intermediate to advanced practitioners that manage and secure enterprise devices in their environment.<\/p>","contents":"<ul>\n<li>Course introduction<\/li><li>Workspace ONE foundations<\/li><li>Workspace ONE architecture<\/li><li>Directory services and identity management<\/li><li>Access integration, policies and conditional access<\/li><li>Application management<\/li><li>Profiles and policies &ndash; basics and beyond<\/li><li>Scripting and automation with Freestyle Orchestrator<\/li><li>Modern management for Windows &ndash; Part 1<\/li><li>Modern management for Windows &ndash; Part 2<\/li><li>Apple Device Management &ndash; Part 1<\/li><li>Apple Device Management &ndash; Part 2<\/li><li>Android Enterprise deep dive<\/li><li>Omnissa Intelligence<\/li><li>Security, Compliance, and Zero Trust<\/li><li>Workspace ONE UEM API<\/li><li>Troubleshooting and diagnostics &ndash; Part 1<\/li><li>Troubleshooting and diagnostics &ndash; Part 2<\/li><\/ul>","outline":"<h5>1 Course introduction<\/h5><ul>\n<li>Introductions and course logistics<\/li><li>Course objectives<\/li><\/ul><h5>2 Workspace ONE foundations<\/h5><ul>\n<li>Navigating and customizing the console<\/li><li>Workspace ONE UEM console foundations<\/li><li>Workspace ONE Hub Services<\/li><li>Workspace ONE UEM accounts<\/li><\/ul><h5>3 Workspace ONE architecture<\/h5><ul>\n<li>Workspace ONE &amp; modern SaaS architecture<\/li><li>Workspace ONE UEM architecture<\/li><li>Additional Workspace ONE components<\/li><li>Workspace ONE example use cases<\/li><\/ul><h5>4 Directory services and identity management<\/h5><ul>\n<li>Identity management &ndash; Direct integration vs. Omnissa Identity service<\/li><li>Direct integration Directory services UEM<\/li><li>Identity management in Omnissa Access<\/li><li>Identity management with Omnissa Identity service<\/li><li>Enterprise Federation for Administrator Access in Omnissa Connect<\/li><li>Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication<\/li><\/ul><h5>5 Access integration, policies and conditional access<\/h5><ul>\n<li>Omnissa Access overview<\/li><li>Authentication methods in Access<\/li><li>Federate resources for SSO<\/li><li>Access policies and conditional access<\/li><\/ul><h5>6 Application management<\/h5><ul>\n<li>Applications overview<\/li><li>Public applications<\/li><li>Internal applications<\/li><li>Purchased applications<\/li><li>Software distribution management<\/li><li>Workspace ONE SDK<\/li><\/ul><h5>7 Profiles and policies &ndash; basics and beyond<\/h5><ul>\n<li>Describe the benefits of using profiles<\/li><li>Identify the various profile types<\/li><li>Identify platform-specific profile payloads<\/li><li>Explain how to create and deploy profiles in the workspace ONE UEM console<\/li><\/ul><h5>8 Scripting and automation with Freestyle Orchestrator<\/h5><ul>\n<li>Introduction to Freestyle Orchestrator<\/li><li>Components of a Freestyle workflow in Workspace ONE UEM<\/li><li>Workflow creation process in Workspace ONE UEM<\/li><li>Troubleshooting a workflow in Workspace ONE UEM<\/li><li>Components of a Freestyle workflow in Omnissa Intelligence<\/li><\/ul><h5>9 Modern management for Windows &ndash; Part 1<\/h5><ul>\n<li>Getting started with Windows management<\/li><li>Provisioning, enrolling, and onboarding<\/li><li>Policy configuration<\/li><\/ul><h5>10 Modern management for Windows &ndash; Part 2<\/h5><ul>\n<li>Windows updates<\/li><li>Windows apps<\/li><li>Analytics and troubleshooting<\/li><\/ul><h5>11 Apple Device Management &ndash; Part 1<\/h5><ul>\n<li>Apple management in Workspace ONE UEM<\/li><li>Introduction to Apple services<\/li><li>Integrating Apple Business Manager with Workspace ONE UEM<\/li><li>Automated Device Enrollment<\/li><li>App and content deployment with VPP<\/li><li>Profiles for Apple Devices<\/li><li>Declarative Device Management<\/li><li>Creating a profile in Workspace ONE<\/li><\/ul><h5>12 Apple Device Management &ndash; Part 2<\/h5><ul>\n<li>Scripts and sensors with the Intelligent Hub<\/li><li>Intelligent Hub hubcli<\/li><li>Introduction to macOS and iOS updates<\/li><li>OS update management in Workspace ONE UEM<\/li><li>Device Updates dashboard<\/li><li>Software Update Enforcement<\/li><li>OS updates with Intelligent Hub hubcli<\/li><\/ul><h5>13 Android Enterprise deep dive<\/h5><ul>\n<li>Android Device Management Modes<\/li><li>Android Enterprise (Custom DPC &amp; AMAPI)<\/li><li>Profile and device compliance<\/li><li>Productivity Application &amp; Application Management<\/li><li>Operating System update, Freestyle Orchestrator and troubleshooting<\/li><\/ul><h5>14 Omnissa Intelligence<\/h5><ul>\n<li>What is Omnissa Intelligence and terminology overview<\/li><li>Easiest point of entry &ndash; the Marketplace<\/li><li>Customizing the environment - Dashboards &amp; Data Explorer deep dive<\/li><li>Omnissa Horizon Operations overview &ndash; virtual apps and desktops<\/li><li>Omnissa Intelligence Experience Management deep dive<\/li><li>Keeping an eye on safety &ndash; Workspace Security<\/li><li>Working with others &ndash; Integrations<\/li><li>Finishing the puzzle &ndash; overview recap<\/li><\/ul><h5>15 Security, Compliance, and Zero Trust<\/h5><ul>\n<li>Introduction to Zero Trust with Omnissa<\/li><li>Compliance Policies<\/li><li>Mobile Threat Defense overview<\/li><li>Tunnel for Secure Access to resources<\/li><li>Zero Trust Compliance integrations<\/li><\/ul><h5>16 Workspace ONE UEM API<\/h5><ul>\n<li>Workspace ONE API Overview<\/li><li>Using the Workspace ONE UEM API<\/li><li>Using the Omnissa Access API<\/li><li>Using the Omnissa Intelligence API<\/li><\/ul><h5>17 Troubleshooting and diagnostics &ndash; Part 1<\/h5><ul>\n<li>General troubleshooting guidance<\/li><li>Core and integration components topology<\/li><li>Workspace ONE UEM log files<\/li><li>AirWatch Cloud Connector<\/li><li>Directory Services integration<\/li><li>Certificate Authority integration<\/li><li>Omnissa Access and Hub Services integration<\/li><\/ul><h5>18 Troubleshooting and diagnostics &ndash; Part 2<\/h5><ul>\n<li>Endpoint topology overview<\/li><li>Tools and resources for troubleshooting<\/li><li>Workspace ONE Assist<\/li><li>Troubleshooting common issues<\/li><\/ul>","summary":"<p>Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM Administration and Operations course teaches IT professionals how to effectively manage, secure, and optimize enterprise devices using Workspace ONE UEM.<\/p>","objective_plain":"- Explain the core capabilities and value of Workspace ONE UEM in enterprise device management.\n- Design and implement secure device enrollment workflows for multiple platforms.\n- Integrate directory and identity services to enable authentication and access control.\n- Configure and manage conditional access policies to protect corporate resources.\n- Deploy and manage applications across diverse device types and operating systems.\n- Create and apply advanced device profiles and configuration policies.\n- Automate administrative workflows using Freestyle Orchestrator.\n- Implement modern management practices for Windows devices.\n- Apply best practices for managing Apple and Android devices in enterprise environments.\n- Explain and configure common Workspace ONE enterprise integrations.\n- Securely deploy configurations to devices managed by Workspace ONE UEM.\n- Deploy and manage applications to Workspace ONE UEM managed devices.\n- Analyze a Workspace ONE UEM deployment.\n- Explain how to enable email access on devices.\n- Discuss strategies to maintain environment and device fleet health.\n- Troubleshoot and resolve basic issues related to devices, applications, and policies.","essentials_plain":"Recommended:\n\n\n- A working knowledge of Workspace ONE UEM\n- A background in End-User Computing\n- Completed Workspace ONE Deploy and Manage (WODAM) course","audience_plain":"Intermediate to advanced practitioners that manage and secure enterprise devices in their environment.","contents_plain":"- Course introduction\n- Workspace ONE foundations\n- Workspace ONE architecture\n- Directory services and identity management\n- Access integration, policies and conditional access\n- Application management\n- Profiles and policies \u2013 basics and beyond\n- Scripting and automation with Freestyle Orchestrator\n- Modern management for Windows \u2013 Part 1\n- Modern management for Windows \u2013 Part 2\n- Apple Device Management \u2013 Part 1\n- Apple Device Management \u2013 Part 2\n- Android Enterprise deep dive\n- Omnissa Intelligence\n- Security, Compliance, and Zero Trust\n- Workspace ONE UEM API\n- Troubleshooting and diagnostics \u2013 Part 1\n- Troubleshooting and diagnostics \u2013 Part 2","outline_plain":"1 Course introduction\n\n\n- Introductions and course logistics\n- Course objectives\n2 Workspace ONE foundations\n\n\n- Navigating and customizing the console\n- Workspace ONE UEM console foundations\n- Workspace ONE Hub Services\n- Workspace ONE UEM accounts\n3 Workspace ONE architecture\n\n\n- Workspace ONE & modern SaaS architecture\n- Workspace ONE UEM architecture\n- Additional Workspace ONE components\n- Workspace ONE example use cases\n4 Directory services and identity management\n\n\n- Identity management \u2013 Direct integration vs. Omnissa Identity service\n- Direct integration Directory services UEM\n- Identity management in Omnissa Access\n- Identity management with Omnissa Identity service\n- Enterprise Federation for Administrator Access in Omnissa Connect\n- Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication\n5 Access integration, policies and conditional access\n\n\n- Omnissa Access overview\n- Authentication methods in Access\n- Federate resources for SSO\n- Access policies and conditional access\n6 Application management\n\n\n- Applications overview\n- Public applications\n- Internal applications\n- Purchased applications\n- Software distribution management\n- Workspace ONE SDK\n7 Profiles and policies \u2013 basics and beyond\n\n\n- Describe the benefits of using profiles\n- Identify the various profile types\n- Identify platform-specific profile payloads\n- Explain how to create and deploy profiles in the workspace ONE UEM console\n8 Scripting and automation with Freestyle Orchestrator\n\n\n- Introduction to Freestyle Orchestrator\n- Components of a Freestyle workflow in Workspace ONE UEM\n- Workflow creation process in Workspace ONE UEM\n- Troubleshooting a workflow in Workspace ONE UEM\n- Components of a Freestyle workflow in Omnissa Intelligence\n9 Modern management for Windows \u2013 Part 1\n\n\n- Getting started with Windows management\n- Provisioning, enrolling, and onboarding\n- Policy configuration\n10 Modern management for Windows \u2013 Part 2\n\n\n- Windows updates\n- Windows apps\n- Analytics and troubleshooting\n11 Apple Device Management \u2013 Part 1\n\n\n- Apple management in Workspace ONE UEM\n- Introduction to Apple services\n- Integrating Apple Business Manager with Workspace ONE UEM\n- Automated Device Enrollment\n- App and content deployment with VPP\n- Profiles for Apple Devices\n- Declarative Device Management\n- Creating a profile in Workspace ONE\n12 Apple Device Management \u2013 Part 2\n\n\n- Scripts and sensors with the Intelligent Hub\n- Intelligent Hub hubcli\n- Introduction to macOS and iOS updates\n- OS update management in Workspace ONE UEM\n- Device Updates dashboard\n- Software Update Enforcement\n- OS updates with Intelligent Hub hubcli\n13 Android Enterprise deep dive\n\n\n- Android Device Management Modes\n- Android Enterprise (Custom DPC & AMAPI)\n- Profile and device compliance\n- Productivity Application & Application Management\n- Operating System update, Freestyle Orchestrator and troubleshooting\n14 Omnissa Intelligence\n\n\n- What is Omnissa Intelligence and terminology overview\n- Easiest point of entry \u2013 the Marketplace\n- Customizing the environment - Dashboards & Data Explorer deep dive\n- Omnissa Horizon Operations overview \u2013 virtual apps and desktops\n- Omnissa Intelligence Experience Management deep dive\n- Keeping an eye on safety \u2013 Workspace Security\n- Working with others \u2013 Integrations\n- Finishing the puzzle \u2013 overview recap\n15 Security, Compliance, and Zero Trust\n\n\n- Introduction to Zero Trust with Omnissa\n- Compliance Policies\n- Mobile Threat Defense overview\n- Tunnel for Secure Access to resources\n- Zero Trust Compliance integrations\n16 Workspace ONE UEM API\n\n\n- Workspace ONE API Overview\n- Using the Workspace ONE UEM API\n- Using the Omnissa Access API\n- Using the Omnissa Intelligence API\n17 Troubleshooting and diagnostics \u2013 Part 1\n\n\n- General troubleshooting guidance\n- Core and integration components topology\n- Workspace ONE UEM log files\n- AirWatch Cloud Connector\n- Directory Services integration\n- Certificate Authority integration\n- Omnissa Access and Hub Services integration\n18 Troubleshooting and diagnostics \u2013 Part 2\n\n\n- Endpoint topology overview\n- Tools and resources for troubleshooting\n- Workspace ONE Assist\n- Troubleshooting common issues","summary_plain":"Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM Administration and Operations course teaches IT professionals how to effectively manage, secure, and optimize enterprise devices using Workspace ONE UEM.","version":"1.0","duration":{"unit":"d","value":5,"formatted":"5 days"},"pricelist":{"List Price":{"GB":{"country":"GB","currency":"GBP","taxrate":20,"price":4295},"DE":{"country":"DE","currency":"EUR","taxrate":19,"price":3750},"SE":{"country":"SE","currency":"EUR","taxrate":25,"price":3750},"SI":{"country":"SI","currency":"EUR","taxrate":20,"price":3750},"CH":{"country":"CH","currency":"CHF","taxrate":8.1,"price":3750},"AT":{"country":"AT","currency":"EUR","taxrate":20,"price":3750}}},"lastchanged":"2026-03-26T16:34:15+01:00","parenturl":"https:\/\/portal.flane.ch\/swisscom\/en\/json-courses","nexturl_course_schedule":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course-schedule\/36663","source_lang":"en","source":"https:\/\/portal.flane.ch\/swisscom\/en\/json-course\/omnissa-wouao"}}